Katherine Ayala

"Terrible customer service at Toyota of Downtown LA. Your staff is refusing to let customers speak with management and literally telling people to 'call another day' for order confirmations. I have a va Your staff is refusing to let customers speak with management and literally telling people to 'call another day' for order confirmations. I have a valid Toyota approval code and I'm being treated with total disrespect. Is this how you represent the Toyota brand? @Toyota @ToyotaUSA #Toyota #BadService #CustomerExperience" More

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Perfect perfect perfect perfect perfect perfect perfect perfect perfect perfect perfect perfect perfect perfect p perfect perfect perfect perfect perfect perfect perfect p More

by isa Verified Customer Verified Customer

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Trying to find a person to help me because my service adviser is scamming me. Before I said anything, she said she will transfer the phone to adviser adviser is scamming me. Before I said anything, she said she will transfer the phone to adviser More

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Great dealership, very friendly staff and service. I felt like a got a great deal there. I felt like a got a great deal there. More

by HARRY25 Verified Customer Verified Customer

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If they had 0 Stars I would give it I came into this dealership because my check engine light came on with various lights when they completed the inspection they found out that my battery terminals were dealership because my check engine light came on with various lights when they completed the inspection they found out that my battery terminals were loose and no codes came back and the service advisor that performed the work was Toni Hernandez I was charged $200 to fix the problem I asked why the fee I explained I have extended warranty then service manager Ricardo laughed and said whoever serviced my car should have tighten the bolts as well told me to read the fine print so I was charged becasue they had to tighten the terminals I tried to explain that I bought the car here and serviced it here only I asked what if the light came back on he told me that it shouldn't this is when I called Toyota Motor to file a complaint I was told I should be receiving a phone call from the Customer Relations Manager in 1-2 business day’s nothing I called Toyota Motor’s back to get an update they informed me that they called multiple times to reach Katherine Ayala which is the Customer Relations Manager but no response the light came on that when I went back to this dealership to asked for a refund since my problem was not fixed I spoke with the assistant service manager Danny Herrera Rios He told me that he couldn't give me a refund because that is not how they work and told me I had to pay another diagnosis fee to look at my car that's when I went to another Toyota Dealership to find out what was really going on come to find out I have a faulty catalytic converter which is covered by warranty part have been ordered after leaving the other Toyota I went to back to this Toyota and asked to speak to the General Manager that's when both receptionists that I spoke to told me that they couldn't give me any information while laughing their names are Julissa Alejandra and Tania Guzman very rude, condescending, immature and horrible customer service I have document evedenice I will be escalating this further RUN AWAY!!!!! More

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Ben is awesome! !! Him and the finance team always take care of me when I buy Toyota !! Him and the finance team always take care of me when I buy Toyota More

by Carlos Pelayo Verified Customer Verified Customer

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Great dilership. Friendly,fast, comfortable inside and very relaxing. Highly recomend to visit to buy your meat Toyota Friendly,fast, comfortable inside and very relaxing. Highly recomend to visit to buy your meat Toyota More

by Vlad Verified Customer Verified Customer

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Good customer service, very nice people and they where able to help us get our cars. able to help us get our cars. More

by vasquezmaritza2721 Verified Customer Verified Customer

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My initial response to the Toyota dealership of downtown la was great. The service personal was courteous and the sales manager Johnathan worked with my daughter on getting the best deal possible. As our ex la was great. The service personal was courteous and the sales manager Johnathan worked with my daughter on getting the best deal possible. As our experience continued it was destroyed by deception and manipulation. No one was able to thoroughly evaluate her circumstance until Toyota corporate was contacted. The service representative Carlos lied on multiple occasions while also attempting to gaslight my daughter and I. I noticed that there were no other workers in this facility that were of my African American ethnicity …. I thought maybe there were all off on the same day, but as i look at the current list of Toyota staff i know that my observation is wrong. Why aren’t there any black people working here? Why did i feel my views were disrespected by the staff? It seems to me that the color of my skin created racial discrimination from not only one person but multiple.I will never recommend this dealership to anyone that i know nor will my daughter EVER purchase a vehicle from here again. This was her first vehicle purchase and I hate that she had to go through such disdain and incivility by the impudent staff of Toyota of downtown LA. P.S. Please do not trust their judgment on “inspections” and “investigations”. IF YOU WANT TO GO HERE DON’T!!!!!! More

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Good actitud , excelente service , clean , good information , not any corcern at all , good prices , n love the coffe information , not any corcern at all , good prices , n love the coffe More

by Jessisol27 Verified Customer Verified Customer

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