Kasten Farmer

I didn’t understand anything they were doing everything back and forth between 4 to 5 different people, I was never asked to be waited on when I entered the showroom, so I left and came back a second time, back and forth between 4 to 5 different people, I was never asked to be waited on when I entered the showroom, so I left and came back a second time, the salesperson was a black girl, very nice but not knowledgeable as though it was her first customer, she was very polite but she was trying to show me a vehicle on a lap top to no success so she kept going from office to office trying to get a vehicle on a computer. I was in the dealership for 4 hours, I am 71 year old widow, due to have. Spinal Fusion surgery, I was mentally exhausted from all the stress and confusion of all the different employees waiting on me. I came in to get a fair trade on my 2023 Honda Accord Touri g Hybrid, I had the Title which meant my vehicle was paid for. I left borrowing $23,000 that should verify that I was not given an honest trade There were things added to the deal that were in no way needed and I was paying for them. No salesperson went out to the HondaCR-V 2026 I had traded for came outside and opened the doors and explained how any of the equipment was operated I left the dealership got a few miles away and got into a severe thunderstorm, on Hwy in Decatur,AL raining so hard I couldn’t see the lines , in heavy traffic I had no idea how to turn on the defroster or the wipes on the rear windshield from hwy I entered I65 toward Huntsville with road construction underway, I felt like I was not in control of the car because I had not been informed of any operations. I had calmed down from the confusion at the dealership and looking baoat the sales contract realized I had been charged for service contracts that were not necessary. I returned to the dealership and asked for my car back and cancel the sale, I was told that was not an option and my car had already been sold, the sales manager removed $6,500 from my sales agreement I was told those were the only options available for removal So I was charged for things that were unnecessary. I called the Sales Manager and he told me to do whatever I felt necessary and hung up the phone! Sad when making a sale is taking advantage of individuals, they’re only interested in making their self earn money and a feather in their cap at the buyers expense! More

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They were super easy to work with, respected my wishes for no add-ons in finance and had us in the car we wanted in no time. Honestly, the best dealership experience I’ve had by a long shot. for no add-ons in finance and had us in the car we wanted in no time. Honestly, the best dealership experience I’ve had by a long shot. More

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Ethan Hamilton in the service department does a great job. Please recognize him for his customer service and as an outstanding employee. job. Please recognize him for his customer service and as an outstanding employee. More

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Logan was a great help in picking out our Honda. He was courteous and professional. He was courteous and professional. More

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Excellent service, second purchase here and had a good overall experience. I would recommend to others overall experience. I would recommend to others More

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Was treated very well, made arrangements to meet my needs, professional clean and friendly dealership , worked hard to make our experience very comfortable and satisfactory needs, professional clean and friendly dealership , worked hard to make our experience very comfortable and satisfactory More

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Everyone was very attentive to out needs. It was nice the manager came out and talked with us. We found Kasten Farmer to be an excellent sales consultant. Also, Lanny Bonney was very thoroug It was nice the manager came out and talked with us. We found Kasten Farmer to be an excellent sales consultant. Also, Lanny Bonney was very thorough in explaining all the plans and paperwork to us. More

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They did a great job. Honest and fair. The team was easy to work with. Honest and fair. The team was easy to work with. More

by Allen Verified Customer Verified Customer

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Ethan explained everything to me and had the car ready to go in the promised time. go in the promised time. More

by PEEWEESH Verified Customer Verified Customer

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The people I dealt with were great. I was happy with the deal. Great job Lane and Kasten I was happy with the deal. Great job Lane and Kasten More

by BASHADLE Verified Customer Verified Customer

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