
Karlina Nelson
Mercedes-Benz Service Advisor
Sears Imported Autos
13500 Wayzata Blvd
Minnetonka, MN 55305

For me, the most important thing is making sure every single guest feels comfortable during the entire process--from check in to check out. Transparency is crucial. Knowledge is power.
Read moreDealership Experience
2 yrs, 5 mos
Industry Experience
14 yrs, 11 mos
Specialties & Trainings
Sales and Service Advisor
4 Reviews
Write a Review4 Reviews of Karlina Nelson
June 21, 2025
I purchased my first Mercedes-Benz from Sue Brink at Sears Imports about two years ago. She was incredibly easy to work with, and helped me buy a vehicle that I love so much. When my son was ready t Sears Imports about two years ago. She was incredibly easy to work with, and helped me buy a vehicle that I love so much. When my son was ready to make his first vehicle purchase, there was no question about where we were going to go. I gave Sue an idea of what my son wanted and she did the rest! My son was looking for a very specific BMW and was prepared to wait until it came along. Sue was quickly able to find a vehicle that exceeded our expectations. The moment we saw the car, we knew it was the one. When we drove it, that solidified the deal. The whole process from start to finish was effortless. In my past experience, pretty much every other dealership I've been to was very pushy, time-consuming and I felt like just another number. This has NEVER been the case with Sears. Incidentally, I have all my maintenance and service work completed at Sears because I trust them and appreciate their service. It's nice when you can buy from someone who you know has your best interests in mind. My son left the lot with the biggest smile on his face; thanks to Sue Brink at Sears Imports. As a mother, that's what I love to see! I have another child who will begin driving very soon, and I've already planted the seed with Sue about a 3rd vehicle purchase with her. There are certainly other Mercedes and BMW dealers in the Twin Cities (I've been to ALL of them), but you guaranteed will not find the high level of service and quality that you do with Sears. More

Other Employees Tagged: Jennifer Cooksey, Justin Hagen, Sue Brink
June 21, 2025
I purchased my first Mercedes-Benz from Sue Brink at Sears Imports about two years ago. She was incredibly easy to work with, and helped me buy a vehicle that I love so much. When my son was ready t Sears Imports about two years ago. She was incredibly easy to work with, and helped me buy a vehicle that I love so much. When my son was ready to make his first vehicle purchase, there was no question about where we were going to go. I gave Sue an idea of what my son wanted and she did the rest! My son was looking for a very specific BMW and was prepared to wait until it came along. Sue was quickly able to find a vehicle that exceeded our expectations. The moment we saw the car, we knew it was the one. When we drove it, that solidified the deal. The whole process from start to finish was effortless. In my past experience, pretty much every other dealership I've been to was very pushy, time-consuming and I felt like just another number. This has NEVER been the case with Sears. Incidentally, I have all my maintenance and service work completed at Sears because I trust them and appreciate their service. It's nice when you can buy from someone who you know has your best interests in mind. My son left the lot with the biggest smile on his face; thanks to Sue Brink at Sears Imports. As a mother, that's what I love to see! I have another child who will begin driving very soon, and I've already planted the seed with Sue about a 3rd vehicle purchase with her. There are certainly other Mercedes and BMW dealers in the Twin Cities (I've been to ALL of them), but you guaranteed will not find the high level of service and quality that you do with Sears. More

Other Employees Tagged: Jennifer Cooksey, Justin Hagen, Sue Brink
January 29, 2025
positive car buying experience with sears imports everyone was very friendly and helpful especially Sue Brink she guided me and helped me find the most suitable car for my needs. The dealership is ve everyone was very friendly and helpful especially Sue Brink she guided me and helped me find the most suitable car for my needs. The dealership is very transparent with their pricing, no pressure sales tactics, excellent customer service and a smooth buying process. More
Other Employees Tagged: Al Holte, Justin Hagen, Sue Brink
September 28, 2023
John Mulligan made our purchase as easy as possible. He is experienced, keeps in touch and managed the entire process professionally. Thank you, John, thrilled with our new vehicle. We have brought from He is experienced, keeps in touch and managed the entire process professionally. Thank you, John, thrilled with our new vehicle. We have brought from Sears since 2001 and the service department and personal have always exceeded expectations. More

Other Employees Tagged: Mike Roeder, Endre Bacsa, Al Holte, John Mulligan, Steve Tursso, Preston Harding, Nicholas Amor , Matt Goldman, Matt Neumann
