Karl Christ

Very friendly the entire time. Always looking out for my best options and addresses every concern. Always looking out for my best options and addresses every concern. More

by tgatanis Verified Customer Verified Customer

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Process was straight forward. Communicated about the issues and they took care of what needed to be resolved. Communicated about the issues and they took care of what needed to be resolved. More

by bostonv6 Verified Customer Verified Customer

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I was very happy with the service and expected no charge as per the buying agreement but I was asked if I wanted to fix the wheel alignment which cost $240.00. So did not know that there was a significant as per the buying agreement but I was asked if I wanted to fix the wheel alignment which cost $240.00. So did not know that there was a significant charge when I was told it was included in my purchase package price from last fall and only 3-4,000 miles. More

by mrogan27 Verified Customer Verified Customer

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Very pleasant experience with the service department. Also very clean waiting area with free WiFi and plenty of snacks, coffee and water. Also very clean waiting area with free WiFi and plenty of snacks, coffee and water. More

by leegts Verified Customer Verified Customer

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I took in my car for the regular oil change but it turned out that the car needed to have something fixed. Drew was extremely helpful and explained everything that needed to be done on the car. They had th out that the car needed to have something fixed. Drew was extremely helpful and explained everything that needed to be done on the car. They had the car ready on the day that they had promised to have it ready, which was much appreciated. Everyone that I interacted with was friendly and professional and I will be taking my car there for service as long as I will own it. More

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Extremely friendly staff and very knowledgeable and reasonable. They worked so fast I had my car back running better within a day! reasonable. They worked so fast I had my car back running better within a day! More

by D.SOOKLAL12 Verified Customer Verified Customer

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Team is helpful despite the many challenges with our car. They always try to help no matter what and we are thankful for that They always try to help no matter what and we are thankful for that More

by ESTELAORAMAS Verified Customer Verified Customer

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They are friendly and professional. For some reason, they did not call me until much later in the afternoon (I dropped my car off the evening before). I was told the service should be For some reason, they did not call me until much later in the afternoon (I dropped my car off the evening before). I was told the service should be done by 3pm and that someone would call if it would be later. I did not receive a call until after 5pm because they were washing the car at that moment. We made it to the dealership (20 minutes away) but did not talk with anyone. The car was not cleaned or vacuumed and there were black oily smudges inside and outside. None of these are a big deal but since you asked my opinion about the service, I will say that the people are nice, but I would be lying if I said that I had a wonderful experience when I picked up my car. More

by yumi.jones Verified Customer Verified Customer

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I can't say enough good things about Wellesley Volkswagen. They are efficient, communicative, and helpful. In the Service Dept., Karl Christ is easy-going, knowledgeable, and helpful. In Sales, Ar Volkswagen. They are efficient, communicative, and helpful. In the Service Dept., Karl Christ is easy-going, knowledgeable, and helpful. In Sales, Arthur Deirmenjian, and Managers Mike Ahern and Eli Hanna are courteous, professional, and communicative. Everyone I've dealt with at this dealership for the past three years are friendly and considerate. Now that I've turned in my 2023 Taos for a 2025, I'm looking forward to our partnership for the next three! More

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Karl kept me informed about the progress of my repairs as well as a detailed explanation of what was required. well as a detailed explanation of what was required. More

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