Karl Berner | Page 9

Very kind and professional staff! Mike was very patient and even stayed an hour late on a Saturday to make sure everything was done correctly. Thank you! Mike was very patient and even stayed an hour late on a Saturday to make sure everything was done correctly. Thank you! More

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We completed a purchase of brand new 2025 Tundra last Saturday. My wife and I had a very pleasant car buying experience last week. Mike was our car sale expert and he gave us all information we asked and Saturday. My wife and I had a very pleasant car buying experience last week. Mike was our car sale expert and he gave us all information we asked and showed us cars we expected. We expected to buy a full sized pickup between F-150 and Tundra and asked for testing driving. Mike brought us to a seemed car testing site to test car’s performance and comfort. It let us very confident in Tundra without a second thought and we immediately got a deal smoothly. Mike took a moment to help me set up phone connection and remote control on phone when I came to pick it up last Saturday. Whole process was very smooth and took about 3 and half hours. We are very pleased with our new car and thanks Mike for helping us found a perfect expected vehicle! More

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This is the second vehicle I purchased from Toyota of Naperville. I worked with Mike Beck the first time and specifically asked to see him again. Mike is great to work with. Even after the purchase he ha Naperville. I worked with Mike Beck the first time and specifically asked to see him again. Mike is great to work with. Even after the purchase he has responded to me in a timely manner with any questions/issues I've had. I would definitely recommend him to anyone l know looking to purchase a Toyota in the future. More

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David was great, and that's where it ends. I paid $1500 for a "ceramic coat" and they swirled my paint, and if anything was applied to my car at all, it definitely wasn't a real ceramic coat I paid $1500 for a "ceramic coat" and they swirled my paint, and if anything was applied to my car at all, it definitely wasn't a real ceramic coat like the aftermarket guy promised. I brought my car to 2 detailers that specialize in ceramic coats and they pointed that out too. Even on vertical surfaces of the car water beads and sticks, and even with compressed air it does not roll off the car. They have wasted my time for 3 weeks now. I spent 6 hours last Friday calling and driving around getting quotes on 1 of my 5 days off for the next month, and now they changed their mind back to wanting me to spend another 10+ hours total driving there and back again twice with the hopes that I won't get the same hack job again. I not only didn't get what I paid for, but I got a worse product than if I didn't pay for it at all and have had many hours of my time wasted at this point. The guy doing financing was also very pushy and condescending. More

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They were knowledgeable, curtious, and professional. Did not apply undue sales pressure. Overall, good experience. Did not apply undue sales pressure. Overall, good experience. More

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Always great customer service. Been doing business with Toyota of Naperville for over 18 years . Been doing business with Toyota of Naperville for over 18 years . More

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Easy to schedule. Sales are Friendly, knowledgeable, willing to work with customer during negotiation. smooth purchasing process. Sales are Friendly, knowledgeable, willing to work with customer during negotiation. smooth purchasing process. More

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Kyle you are absolutely amazing, kind and funny but also serious and sincere when needing to be. I love my Camry!!’ Go see Kyle Lackner, and don’t think twice. serious and sincere when needing to be. I love my Camry!!’ Go see Kyle Lackner, and don’t think twice. More

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Kyle our salesman was super helpful and friendly. He never pressured us and answered all of our questions. He never pressured us and answered all of our questions. More

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Every individual we encountered was helpful and made the process of selecting and purchasing a car easy. I appreciate the knowledgeable staff we encountered. process of selecting and purchasing a car easy. I appreciate the knowledgeable staff we encountered. More

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