Karen Peterson

Service was awful. My X5 was towed in on a Monday. I called at 3:30pm that Monday because I had not heard from anyone (and I ended up calling Sales because after 4 trie My X5 was towed in on a Monday. I called at 3:30pm that Monday because I had not heard from anyone (and I ended up calling Sales because after 4 tries no one would answer the Service line). They said they had received my car but service manager had left for the day...so I guess he wasn't planning to contact me at all. By 1pm the next day I still heard nothing so I called again and was told my service manager was out for a few days...I guess I was just supposed to wait until he returned? Again, no one answered the phone in Service so the operator put me through to the Manager. She was helpful but no one had noted why the car was towed in so they hadn't even looked at the main problem. I had to call her by noon the next day (Wednesday) because still no one had reached out. She called me back after talking to someone and gave me an overview. Ultimately I got my car back on Thursday without a service person reaching out to me ONCE and having to call Sales and/or the operator to get someone on the phone every time I called to get an update. I actually told my girlfriend who was buying an X5 to consider the Boston or Norwood dealer because this was ridiculous service. More

Report | Print

It was an easy drop off and pick up. And the work was done in a few hours. Thanks And the work was done in a few hours. Thanks More

Report | Print

This was the worst service visit in the 20 years I have been dealing with Herb Chambers been dealing with Herb Chambers More

Report | Print

Good service associate and good service. I will be happy to come back next time I will be happy to come back next time More

Report | Print

Typically I like the service from here, but from my recent visit I was disappointed. The service staff doesn’t seem warm and friendly, the advisor wasn’t entirely informed on services, and the shop rem recent visit I was disappointed. The service staff doesn’t seem warm and friendly, the advisor wasn’t entirely informed on services, and the shop removed my dash cam from the windshield instead of just unplugging it, and didn’t bother to put it back up. More

Report | Print

Karen in service is a gem. She had Terry doing the work on my car and he was able to figure out a random issue my car was having without a problem. It’s nice having service dep She had Terry doing the work on my car and he was able to figure out a random issue my car was having without a problem. It’s nice having service department you can trust. More

Report | Print

Yordanys,was very helpful and provide updates as needed. He was available weekday and weekends. He was available weekday and weekends. More

Report | Print

Very engaging and competent. Fixed the vehicle the first time. Was a pleasure to work with my advisor Edward. Kept me informed throughout the process. Fixed the vehicle the first time. Was a pleasure to work with my advisor Edward. Kept me informed throughout the process. More

Report | Print

It’s not a secret! This store is an absolute example and definition of Luxury Treatment. I would highly recommend ! This store is an absolute example and definition of Luxury Treatment. I would highly recommend ! More

Report | Print

My service advisor Eddie Painter was extremely helpful, patient and explained step by step what was going on with my vehicle. I had a fabulous experience with BMW of Sudbury . Great Service Department. patient and explained step by step what was going on with my vehicle. I had a fabulous experience with BMW of Sudbury . Great Service Department. More

Report | Print