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Kaitie Stehr
Kaitie Stehr at Russ Darrow Kia of Waukesha

Kaitie Stehr | Page 4

Service Advisor

Russ Darrow Kia of Waukesha

2141 East Moreland Boulevard
Waukesha, WI 53186

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4.8
84 Reviews

Dealership Experience

1 yr, 4 mos

4.8

84 Reviews

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84 Reviews of Kaitie Stehr

October 08, 2025

Dealership Rating
Employee Rating

Good and thorough, price was reasonable $85 to have 4 key lock lug nuts removed and replaced with OEM - don't quite match what's on there but close enough. Only complaint is it took 2+ hours to do this and n More

by Rmt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 09, 2025

Russ Darrow Kia of Waukesha responded

Thank you for your feedback. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Jonathan Brown jonathan.brown@russdarrow.com

September 17, 2025

Dealership Rating
Employee Rating

Another quality experience with the service department at this dealership. Kaitie still stands out as the best service advisor I’ve encountered in decades of car ownership More

by kgschel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 17, 2025

Russ Darrow Kia of Waukesha responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Kia of Waukesha, we look forward to having you as a valued customer for many years to come! Jonathan Brown jonathan.brown@russdarrow.com

September 11, 2025

Dealership Rating
Employee Rating

Greet you on time. Scheduling very easy. Able to change service times when needed. Complete More

by RONALDHULL52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacob Povlich

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Sep 11, 2025

Russ Darrow Kia of Waukesha responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jonathan Brown jonathan.brown@russdarrow.com

September 05, 2025

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Employee Rating

The Service Dept. was very good. How ever, I had to go back to have the User Settings reset, More

by GEORGEBERGER10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacob Povlich

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Sep 05, 2025

Russ Darrow Kia of Waukesha responded

Providing a positive experience is our top priority, George, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Jonathan Brown jonathan.brown@russdarrow.com

September 03, 2025

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Employee Rating

Came in for a quick inspection, it took longer than I anticipated, however, there were no further issues with my vehicle at the time. More

by jkolak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 03, 2025

Russ Darrow Kia of Waukesha responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Jonathan Brown jonathan.brown@russdarrow.com

August 30, 2025

Dealership Rating
Employee Rating

Was told the service an oil change and tire rotation would be 45-60 minutes. I had to check in the car after 90 minutes and tell them I had other appointments that day. I wish there would have been any More

by DECLIINED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Sep 04, 2025

Russ Darrow Kia of Waukesha responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Jonathan Brown jonathan.brown@russdarrow.com

August 29, 2025

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Employee Rating

Scheduled appointment same day. Vehicle was ready promptly. Great first experience as Russ Darrow Kia. More

by tyler.stanley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacob Povlich

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Aug 29, 2025

Russ Darrow Kia of Waukesha responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Kia of Waukesha. Jonathan Brown jonathan.brown@russdarrow.com

August 24, 2025

Dealership Rating
Employee Rating

Caleb the service advisor was so kind and helpful to me. He literally made a terrible situation bearable and was very patient with all my questions and phone calls! More

by SYDNEYMCBEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacob Povlich, Caleb

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Aug 24, 2025

Russ Darrow Kia of Waukesha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Jonathan Brown jonathan.brown@russdarrow.com

August 22, 2025

Dealership Rating
Employee Rating

Always great service by Kaitie. I like the service video they send of your car when it is done. More

by NJKESTLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacob Povlich

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Aug 22, 2025

Russ Darrow Kia of Waukesha responded

Thanks for sharing your thoughts about your experience with Russ Darrow Kia of Waukesha. We appreciate your business and hope to see you again soon! Jonathan Brown jonathan.brown@russdarrow.com

August 21, 2025

Dealership Rating
Employee Rating

Nice video of what was done on the car thankyou. Fast service and nice waiting room. More

by JMLHD1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacob Povlich

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Aug 21, 2025

Russ Darrow Kia of Waukesha responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Waukesha. Jonathan Brown jonathan.brown@russdarrow.com

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