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Kaitie Stehr
Kaitie Stehr at Russ Darrow Kia of Waukesha

Kaitie Stehr | Page 2

Service Advisor

Russ Darrow Kia of Waukesha

2141 East Moreland Boulevard
Waukesha, WI 53186

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4.8
84 Reviews

Dealership Experience

1 yr, 4 mos

4.8

84 Reviews

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84 Reviews of Kaitie Stehr

April 28, 2026

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Employee Rating

I was stuck way later than the anticipated time I was told. I was then approached by a salesman that was very persistent on trying to make a sale when I made it clear my credit isn't great and I am curre More

by Jsp822
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jeff Sommers

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May 03, 2026

Russ Darrow Kia of Waukesha responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Jonathan Brown jonathan.brown@russdarrow.com

April 24, 2026

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Employee Rating

Great experience overall. The buying process was smooth, and what really stood out was the service after the sale. An issue came up shortly after I got the car, but they handl More

by Emanuel Gonzalez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Caleb Koskovich, Melissa Otapa

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Apr 24, 2026

Russ Darrow Kia of Waukesha responded

We’re pleased to hear the purchase of your Kia Sedona went smoothly and that our team addressed your concern promptly. Thank you for highlighting our post-sale service and for recommending us. We look forward to assisting you again. Jonathan Brown jonathan.brown@russdarrow.com

April 10, 2026

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I was very pleased with the service and attention I was given from the entire staff. More

by MDBRALICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 10, 2026

Russ Darrow Kia of Waukesha responded

Thanks for sharing that you felt well cared for by our team during service on your Kia Sportage. We're pleased our staff’s attention made a positive difference. We look forward to assisting you again. Jonathan Brown jonathan.brown@russdarrow.com

March 28, 2026

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Employee Rating

Service was thorough and the staff were accommodating. The repairs my car needed were done and warranty was followed. More

by EMILYNACHTWEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 28, 2026

Russ Darrow Kia of Waukesha responded

Thank you for sharing your positive Kia Telluride service experience. Kaitie and our team are glad the repairs were thorough, accommodating, and covered under warranty. We hope to support you again in the future. Jonathan Brown jonathan.brown@russdarrow.com

March 27, 2026

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Employee Rating

Always fast and pleasant! Have been doing business here for almost 10 years. Always a great sales and service experience. More

by REBECCA.BOCZKOWSKI0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Caleb Koskovich, Christopher Maglio

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Mar 27, 2026

Russ Darrow Kia of Waukesha responded

Thanks for continuing to trust us with your Kia Sportage for nearly a decade. We’re pleased that our team, including Kaitie and Caleb, could deliver quick and pleasant sales and service experiences. We look forward to supporting you in the years ahead. Jonathan Brown jonathan.brown@russdarrow.com

February 26, 2026

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Employee Rating

Everything was top notch and ran as smooth as a well-oiled locomotive. Two thumbs way up! More

by PAULKUHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Xavier Troupe, Christine Tapia, Caleb Koskovich, Christopher Maglio

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Feb 27, 2026

Russ Darrow Kia of Waukesha responded

Delighted to hear that your Seltos service ran seamlessly from start to finish. We appreciate you taking the time to highlight our smooth process. We look forward to helping keep your Kia running at its best. Jonathan Brown jonathan.brown@russdarrow.com

February 07, 2026

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Employee Rating

Well, the dealership was under complete construction so it was a little messy however, the service department and the service writers were all very friendly and helpful More

by DISNEYFREAKS1
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 09, 2026

Russ Darrow Kia of Waukesha responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Jonathan Brown jonathan.brown@russdarrow.com

January 27, 2026

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Employee Rating

Building under renovation so makeshift waiting areas, but service not affected. Efficient, friendly employees. Will return. More

by shank_michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 28, 2026

Russ Darrow Kia of Waukesha responded

Thank you, Michael, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jonathan Brown jonathan.brown@russdarrow.com

January 27, 2026

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Employee Rating

Services are excellent. Waiting room was super cold.Need better heating facility if customers are waiting. More

by samir.niljikar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 27, 2026

Russ Darrow Kia of Waukesha responded

Thanks for sharing your thoughts about your experience. We appreciate your business, Samir, and hope to see you again soon! Jonathan Brown jonathan.brown@russdarrow.com

January 09, 2026

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Employee Rating

Katie and Caleb were exceptional. They assisted me and explained the service process and bill. More

by J_C_53188
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Caleb Koskovich

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Jan 09, 2026

Russ Darrow Kia of Waukesha responded

Thanks for sharing your thoughts about your experience with Russ Darrow Kia of Waukesha. We appreciate your business and hope to see you again soon! Jonathan Brown jonathan.brown@russdarrow.com

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