Justin Watts

Highly professional and knowledgeable sales staff who are very good to negotiate with and do a business deal. Honest and straightforward. very good to negotiate with and do a business deal. Honest and straightforward. More

by KINSER.BAYQUEN Verified Customer Verified Customer

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All of the team at Niello BMW provide great service. Ryan is very knowledgeable and responsive. I highly recommend them to anyone looking for a new car or service on their existing BMW. Ryan is very knowledgeable and responsive. I highly recommend them to anyone looking for a new car or service on their existing BMW. More

by KHURST1 Verified Customer Verified Customer

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Very responsive with great follow up. Efficient and organized during the sale process. Would buy again at this dealership and team. Efficient and organized during the sale process. Would buy again at this dealership and team. More

by RAKESHPEER Verified Customer Verified Customer

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Everyone I interacted with was nothing but helpful. Ali was knowledgeable and accessible. I feel I got a decent deal. Ali was knowledgeable and accessible. I feel I got a decent deal. More

by JOHNBARTEL Verified Customer Verified Customer

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Wonderful knowledgeable staff! Melanie is a wonderful sales person great product knowlege. The entire staff at Niello was and is superior! I will send all my friends and family! T Melanie is a wonderful sales person great product knowlege. The entire staff at Niello was and is superior! I will send all my friends and family! Thank you for everything! More

by ERIN38 Verified Customer Verified Customer

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Was able to make my purchase online and save myself the trip to Sacramento! Fast and easy, Fatima was a pleasure to work with, financing was great, value for my trade was more than fair and I got the car trip to Sacramento! Fast and easy, Fatima was a pleasure to work with, financing was great, value for my trade was more than fair and I got the car of my dreams!! They even drove it to my house and picked up my trade the next day! More

by MICHAELI408 Verified Customer Verified Customer

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Subject: Unfortunate Experience at BMW of Sacramento I am writing this review with deep disappointment and frustration regarding my recent experience with BMW of Sacramento. My entire interaction with the am writing this review with deep disappointment and frustration regarding my recent experience with BMW of Sacramento. My entire interaction with the dealership was tainted by ethical concerns, misinformation, and a blatant disregard for customer satisfaction. I drove from San Francisco to Sacramento three times—investing significant time and resources—only to be met with deceptive practices, where the numbers for my deal were constantly changing. This left me feeling manipulated throughout the negotiation process. I had gone the extra mile to special order my BMW, expecting a personalized and seamless experience. Unfortunately, when I arrived to pick up my car, not only was it not what I had ordered, but I also discovered that the vehicle did not include the technology package I had requested—a critical issue for both my safety and that of my son. To make matters worse, I had already signed the deal without realizing this vital omission. Throughout the process, I spoke with Justin, who acted as if he were the highest authority on the matter. Despite his assurances that everything would be taken care of, his behavior was extremely unprofessional. Not only was he rude and disrespectful—hanging up on me during our conversation—but Paul, the general manager, never contacted me to address my concerns. They have wasted my time completely. I waited four months for my new car, trusting that the dealership would resolve these issues and make things right, only to be treated badly and left with unresolved problems. The repeated instances of changing deal terms, the failure to deliver the correct vehicle configuration, and the unprofessional behavior exhibited by the staff at BMW of Sacramento have left me extremely dissatisfied with their service. I strongly advise potential customers to exercise caution and thoroughly scrutinize any dealings with this dealership to avoid similar disappointments and frustrations. More

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Everyone we dealt with was very professional and helpful. This is our 5th BMW and our 4th purchase from Niello BMW Sacramento. This is our 5th BMW and our 4th purchase from Niello BMW Sacramento. More

by DEBBIELMCG Verified Customer Verified Customer

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Smooth transactions with friendly knowledgeable staff. Recommending purchasing a car from this dealership. Efficient and effective Recommending purchasing a car from this dealership. Efficient and effective More

by TAILOREDLEARNING Verified Customer Verified Customer

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Justin was extremely helpful and thorough, made the car buying process seamless and very painless! Would definitely recommend anybody to Niello BMW and Justin and Tony! buying process seamless and very painless! Would definitely recommend anybody to Niello BMW and Justin and Tony! More

by LBEAM Verified Customer Verified Customer

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