Justin Skinner | Page 6

My first experience with service and sales. Excellent communication and attention to my concerns. I purchased a vehicle with cosmetic issues that was agreed to be fixed In the purchase agreement. Justin, communication and attention to my concerns. I purchased a vehicle with cosmetic issues that was agreed to be fixed In the purchase agreement. Justin, the sales manager was fantastic and made sure we left happy customers. Great guy and a pleasure to work with. Thanks Justin More

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I went to this location today as a first time buyer with no credit as I am only 20 years old. Justin got me set up with a great sales representative, Charlotte. She was extremely helpful and understanding w no credit as I am only 20 years old. Justin got me set up with a great sales representative, Charlotte. She was extremely helpful and understanding with all of my concerns. Doug was a wonderful person to work with financially. He went out of his way to help me find the best loan I could. Great service experienced here. More

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However I was really confused by feeling as if the However I was really confused by feeling as if the management and the salesman did not give my application much consideration I believe I sat at the However I was really confused by feeling as if the management and the salesman did not give my application much consideration I believe I sat at the desk after giving him my information for the application and my car appraisal maybe 30 mins and then he said they called it in but he didn’t come back with any information but if you can get more money down come back... Nothing else I left confused and very disappointed with Heritage Honda ! To whomever may concern made me feel like I totally wasted my time! More

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Can't Stop Smiling in my New Car! There is an old adage that comes to mind: "Your smile is your logo. Your personality is your business card. How you leave others feeling after an inte There is an old adage that comes to mind: "Your smile is your logo. Your personality is your business card. How you leave others feeling after an interaction becomes your trademark." This could not be more accurate in describing my glowing experience at Heritage Honda Parkville dealership. When I say I experienced thoroughly positive interactions with the staff, I mean it. The entire process from beginning to end was smooth and customer driven. For starters, I had a great experience working with Dominique. He was a great listener and helped me find a car that I adore! He was knowledgable, professional, and personable. Justin the sales manager was fair in his price negotiation and worked to find the best deal possible. This transferred smoothly over to working in the Finance room with Sam. His kindness, knowledge and willingness to make the process go as smoothly as possible made it pleasurable to do business with them. I would give the dealership a score of 11 out of 10 if I could. Even being greeted momentarily by the general manager Peter was genuine and put my car buying anxiety at ease. Purchasing a vehicle can be a pretty stressful experience. Not so here at this location. All of these gentlemen working together made the experience as it should be: leaving me as the customer with a lasting impression that not only did I get the car I wanted that most suited my needs, but that I was respected and treated fairly in the entire process from beginning to end. I will definitely recommend this dealership to others and I will be back again for my future car buying and servicing needs. More

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I had a great experience at this dealership. From the minute we met Courtney, her manager Justin and Finance rep Francis until we purchased our CRV. Courtney was kind and confident, she listened to what minute we met Courtney, her manager Justin and Finance rep Francis until we purchased our CRV. Courtney was kind and confident, she listened to what we were looking for and she found it. We appreciate how we were treated by everyone we met. Thank you! More

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Andy was very personable and got us what we needed We were looking for a trade up into a lower payment. Andy listened and provided exceptional customer service. We would highly recommend him for your n We were looking for a trade up into a lower payment. Andy listened and provided exceptional customer service. We would highly recommend him for your next purchase or lease. More

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Hi, My experience with Parkville Honda was not good. I am really disappointed with the staff. With my purchase of a new Honda hybrid on last Tuesday. The attitude of the staff was so different before and aft really disappointed with the staff. With my purchase of a new Honda hybrid on last Tuesday. The attitude of the staff was so different before and after buying the car. The calculated numbers they put on were all incorrect. Also charged for wheel locks and splash guards which they did not install in the car and never informed me of it. until I call them now and ask the staff, they are happy to install them. This is so unprofessional. Sorry to say, really pissed of with the purchase. More

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