Justin Larsen | Page 7

Non pressuring sales. I've never had such an anxiety free experience at a car dealership. Darren Maus was excellent. This is my first time purchasing a luxury vehicle and they really blew away my expectation experience at a car dealership. Darren Maus was excellent. This is my first time purchasing a luxury vehicle and they really blew away my expectations coming from VW. The car was delivered in pristine condition and fully setup / explained for me by Darren, I can definitely see myself staying with the brand for future purchases. More

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I trusted the wrong people I purchased a 2020 MDX from Acura of Peoria 11 days ago. So far it has been nothing but a nightmare and has cost me greatly. Before visiting this deal I purchased a 2020 MDX from Acura of Peoria 11 days ago. So far it has been nothing but a nightmare and has cost me greatly. Before visiting this dealership I was very clear on what I was trying to accomplish and the budget I desperately needed to stay within. They assured me that between all their end of year rebates, my veteran rebates, etc. that they could definitely help me. I was already pre-approved through USAA and through Acura Financial. Upon arrival everyone seemed super friendly and helpful. Test drove the MDX and was given a paper showing what my monthly payments would be if I purchased it. Was still a little higher than where I wanted to be, but enjoyed the vehicle and their customer service so I went for it. Moments before entering the finance office where you sign everything, I was told it had to be a 36 month lease instead of a purchase due to a variety of factors and that my payment would "only go up by $30 per month." It made sense to me, because I was rolling over negative equity from my trades and this "was the best way to bury that." Not a problem. I go into the finance office where I am then informed it has to be a 48 month lease, not a 36 month lease, but was affirmed that I can "trade it in within 2.5 years and still have the negative equity gone." A little reluctant now, but went against my better sense and agreed. Then I find out a few days later that the payment they quoted doesn't include tax, which is charged on leases and not on trades, so my payment has now increase another $85/month which I'm certainly not happy with. Fast forward to 6 days after the purchase. I drive to dealership to drop off the extra set of keys to my trades as promised. When I arrived, I was informed that they messed up somewhere on the numbers and that Acura Financial requires me to put $1,500 down. At this point I'm fairly pissed off. Fast forward to 10 days after purchase. Trades are still not paid off. I contact the dealership and they said they overnighted a check the day before and that "it can take a few days for the banks to process them." Due to this, I am now forced to make those car payments. Recap: I went from trading in two cars to reduce down to one for budget purposes due to an extreme family emergency. Was quoted $995/mth for a payment with NO MONEY DOWN. Still high, but less than my two cars combined and will help save some money. Went from that to a 36 month lease at $1,025/mth. Then within moments to 48 month lease at $1,025/mth. Then to find out a few days later that once tax is added to the lease the payments are $1,140/mth. Way more than my prior two vehicles combined. Now stuck in a lease, am informed I need to come up with $1,500 for a down payment. Money that I have already spent on my family emergency, not to mention it's the holidays. So I have to charge a credit card. Trade-in vehicles aren't paid off in 10 days as they're supposed to, so now I have to borrow money from a friend to pay $1,025 in car payments for the two vehicles that are no longer in my possession but are still in my name and on my credit. Moral of the story: DON'T TRUST THESE PEOPLE!!!! They will take advantageous of your situation. They'll tell you what you want to hear and then edge up the costs little by little until you're in a world of financial hurt and don't know what to do. Dear Acura of Peoria. Thanks for taking advantage of this disabled veteran who is going through a very difficult time. Thank you for putting me in a worse spot than I was 11 days ago. I hope you're happy and can sleep well at night knowing you made whatever money you were looking to make. More

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Acura Peoria is great. Beautiful cars and amazing deals. The sales people are really nice and helpful. They lowered our monthly payment. The inside of the dealership was cle Beautiful cars and amazing deals. The sales people are really nice and helpful. They lowered our monthly payment. The inside of the dealership was clean and comfortable. They were very informative and let went over all our options. More

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For the past 15 years, we bought Acuras from Tempe Acura (only vehicles we own). We were extremely happy with the service but it's just too far away. So far, we have been pleasantly surprised with the servi (only vehicles we own). We were extremely happy with the service but it's just too far away. So far, we have been pleasantly surprised with the service we have gotten from Peoria Acura. In fact, they've gone above and beyond with getting a setup in our new car. We didn't expect the service to surpass what we had in the past. We are extremely pleased. We'll be bringing all of our vehicles to Peoria Acura for service. More

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We drove an hour from home to give acura of Peoria our business again. We leased 3years ago and had a great experience and this time was nothing less. Great service. business again. We leased 3years ago and had a great experience and this time was nothing less. Great service. More

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Great Experience. Maverick was our sales person. He was very patient with us and knew what he was talking about when it came to informing us about the care we purchase Maverick was our sales person. He was very patient with us and knew what he was talking about when it came to informing us about the care we purchased. Justin thank you for our finance experience. Brijen thank you for always looking out for us. Lucia Cole More

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Wonderful Customer service I was extremely satisfied with this dealership and the employees that helped me on my first big purchase. When I came to check out the truck I was i I was extremely satisfied with this dealership and the employees that helped me on my first big purchase. When I came to check out the truck I was interested in they had it already pulled up to the front for me. Aaron from sales showed me the vehicle and was very friendly. We went back and forth a little bit but I was happy with deal he was able to help me make. Tom and Justin in finance were awesome. They were both very patient with me and happy to answer all of my questions. They all took the time and went out of their way to really make sure I was happy with my new purchase. I was very pleased with their customer service and professionalism. Thank you guys at Peoria Acura. More

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My experiences at the Peoria Acura dealership As always the employees are courteous, friendly and great to work with . This is my fourth Acura car. The first three were leases and the fourth a pu As always the employees are courteous, friendly and great to work with . This is my fourth Acura car. The first three were leases and the fourth a purchase. More

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Stopped by to check out a vehicle I had found online, the thing I loved about Alex Gonzales was that he never at any point pressured me into checking anything that I showed no interest in. He made the car bu thing I loved about Alex Gonzales was that he never at any point pressured me into checking anything that I showed no interest in. He made the car buying experience as stress free as possible and for that I thank him. More

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Acura of Peoria is the Best Recently stopped by to by to see the Acura vehicles with no intention to buy but Alex and Steve found us a great vehicle and at a price we couldn't sa Recently stopped by to by to see the Acura vehicles with no intention to buy but Alex and Steve found us a great vehicle and at a price we couldn't say no to. Love our new car and we have a great buying experience. More

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