Justin Dunn

Wouldn't let me leave. Lied about several things. Finance guy was a liar and shady. I wasn't ready to buy and now I can't even look at my new car without feeling anxiety. Lied about several things. Finance guy was a liar and shady. I wasn't ready to buy and now I can't even look at my new car without feeling anxiety. I literally cried after leaving there. The only person who was kind and helped the next day was Juan, the sales manager, although he did put heavy pressure on me when I wanted to leave. I told them I would be back, that I had plans and wasn't ready but they could not have cared less. They don't see us customers as human beings. I would never go back here and will go to a different dealership for service. Finance guy actually tried to convince me that my car picky had a 12/12 warranty on electronics and that my rate was going to be 8.99% unless I bought a warranty, which they then overpriced by about $3,000 more according to others who bought the same warranty. Shame on them. More

by Unhappy girl Verified Customer Verified Customer

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We were originally supposed to meet with him, however, he was busy. I did deal with him on Friday night when I picked up the Odessy and he was very very good. Liked him a lot. Very knowledgeable. was busy. I did deal with him on Friday night when I picked up the Odessy and he was very very good. Liked him a lot. Very knowledgeable. More

by dean45 Verified Customer Verified Customer

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From my first visit to Honda of Fort Myers, I felt valued as a customer. The sales team greeted me warmly, listened attentively to my needs, and asked thoughtful questions to ensure the vehicle I chose was t as a customer. The sales team greeted me warmly, listened attentively to my needs, and asked thoughtful questions to ensure the vehicle I chose was the best match. They demonstrated a patient, no-pressure approach that made the experience comfortable, even for someone who does a lot of research before buying. What impressed me most: - Clear, indepth explanations of vehicle features and technology - Honest, upfront pricing with no hidden fees - Thorough test drives that highlighted real-world benefits - Transparent financing options with competitive rates - Friendly follow up and attention to after-sales service They helped me compare trims, color options, and packages without rushing me. The entire process from test drive to paperwork was efficient and seamless. I left with the exact Honda I wanted, feeling confident and appreciated as a customer. If you’re in the market for a new or used vehicle in the Fort Myers area, the Honda of Fort Myers sales team is worth every visit. More

by Rodriguez0613 Verified Customer Verified Customer

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I had a confirmed appointment at this dealership for 6:30 PM to view and potentially purchase a specific used vehicle. I arrived early at 6:15 PM, only to be told the car had already been sold at 5:30 PM, a PM to view and potentially purchase a specific used vehicle. I arrived early at 6:15 PM, only to be told the car had already been sold at 5:30 PM, a full hour before my appointment. No one contacted me to inform me, and they still let me come in and sit around for hours knowing the car was no longer available. To make things worse, toward the end of the visit, after I had been at the dealership for nearly three hours, a manager falsely and publicly accused me of being intoxicated a completely defamatory and unfounded accusation. I was calm, respectful, and had been clearly visible on the premises the entire time. This was not only deeply offensive but potentially damaging to my personal and professional reputation. I work for a law firm and understand the legal implications of making such false and harmful statements. This was not a misunderstanding it was a clear attempt to deflect blame and avoid accountability. Instead of resolving the issue or offering a comparable vehicle, they walked me around the lot and tried to upsell me on a brand-new car, something I never asked for a classic bait-and-switch tactic. I stayed at the dealership until nearly 9 PM and left feeling disrespected, misled, and insulted. I am formally reporting this dealership to the Better Business Bureau (BBB) and will be sharing this experience across platforms. If you value your time, reputation, and want to be treated with professionalism, I strongly recommend taking your business elsewhere. More

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Had a great experience. The whole process was easy and they got me everything I wanted. The whole process was easy and they got me everything I wanted. More

by r_endi2 Verified Customer Verified Customer

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Low tire, plug in the outer tread, seeping air and they wouldn’t reply it. Not in the side wall. Have had multiple issues with this service dept wouldn’t reply it. Not in the side wall. Have had multiple issues with this service dept More

by NowayJose Verified Customer Verified Customer

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I Bought a 2025 Hr-V with 650 miles on it. New vehicles come with 2 keys, I know I purchased a pre-owned vehicle but because of the low miles and year of the Hr-V I didn't expect to receive New vehicles come with 2 keys, I know I purchased a pre-owned vehicle but because of the low miles and year of the Hr-V I didn't expect to receive 1 key. When I asked for the second key I was offered an unprogrammed second key and told I would have to pay to program it and was told by the Pre-Owned Sales Manager (you get what a used car comes with and I don't understand wholesale) The initial Sales Manager,the Salesperson and the Finance person were all professional otherwise. I will rethink where I Service my New -Pre owned vehicle in future. More

by ritagoense Verified Customer Verified Customer

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We showed up at 4 pm, left around 7-8pm. They continuesly made us wait over 30-40 minutes at a time when the entirety of our interactions added up to about an hour to an hour n a half. Rafae They continuesly made us wait over 30-40 minutes at a time when the entirety of our interactions added up to about an hour to an hour n a half. Rafael when we were signing our paperwork for the vehicle kept covering up the pricing on but assured us that is was the price we agreed on, when I called the dealer 2 days later because I found out that he in fact lied to me about the pricing and added an extra 10k on top of it they forwarded me to the finance department, I called a total of 10 times, each time they hung up without even letting it ring twice. Don’t waste your time at this dealership like I did or they’ll take your money and scam you. We also looked at a 2020 f150 with 50k miles, the ac was not blowing cold, we drove it for about 10-15 minutes which is on average more than enough time for a 5 year old vehicle to cool down and the salesman kept insisting that it was because it was hot outside, that’s a lie. The under carriage was caked in mud as well, it was a fleet truck, from what the salesman told me they primarily get auction vehicles for used cars. I’ve worked at both a Lexus and a mercedes and this is not common practice, common practice would be bringing trucks like this with big issues to auction because they can’t sell it to someone. This dealership isn’t worth your time, don’t trust their used vehicles and if you do buy from them, stand your ground and insist to see the fine prints and the final price, don’t let Rafael lie to you in your face and cover up the paperwork like he did to me. More

by Fabyalfa23 Verified Customer Verified Customer

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Todo fabuloso,el trato excelente y agradable me encanto que todo esta.en el mismo lugar gracias que todo esta.en el mismo lugar gracias More

by janetllinas55 Verified Customer Verified Customer

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Great salesman overall good experience with management I would recommend a friend that’s looking would recommend a friend that’s looking More

by clmobile Verified Customer Verified Customer

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