Junior Avila
Junior Avila at Universal Mitsubishi

Junior Avila | Page 24

Service Advisor

Universal Mitsubishi

5015 Van Nuys Blvd
Sherman Oaks, CA 91403

4.8
279 Reviews
4.8

279 Reviews

Write a Review

Dealership Experience

26 yrs, 1 mo

Industry Experience

26 yrs, 9 mos

Languages Spoken

English English

Spanish Spanish

279 Reviews of Junior Avila

June 12, 2020

Dealership Rating
Employee Rating

Armen, was one of the best service representatives I have ever worked with. He was nice, courteous and attentive. Will be back for my next service! More

by jackchalensouk
Recommend Dealer
Yes

Other Employees Tagged: Paul Tokatlyan, Armen Yagubyan

Jun 22, 2020

Universal Mitsubishi responded

I'm so glad your experience was memorable. We look forward to continuing to service your vehicle. Stay safe, Carlos De La Luz

June 11, 2020

Dealership Rating
Employee Rating

Great customer service never seems to fail me at all. Always being taken care of. The entire service department always goes out of their way thank you so much More

by AVILARUDY03
Recommend Dealer
Yes

Other Employees Tagged: Paul Tokatlyan, Armen Yagubyan

Jun 22, 2020

Universal Mitsubishi responded

Thank you so much for shraring your experiences. We look forward to your next visit. Stay safe, Carlos De La Luz

June 03, 2020

Dealership Rating
Employee Rating

Great customer service as always. Great work, fast and very clean. They never fail me for anything. great staff. Thank you Armen, Paul, and Junior. More

by AVILARUDY03
Recommend Dealer
Yes

Other Employees Tagged: Paul Tokatlyan, Armen Yagubyan

Jun 22, 2020

Universal Mitsubishi responded

We appreciate your continued patronage. We look forward to your next visit. Stay safe, Carlos De La Luz

May 27, 2020

Dealership Rating
Employee Rating

Same complaint since I purchased the car. had to get it diagnosed myself and they refused to fix it. Nice but did not resolve Issues More

by Kimbala44137
Recommend Dealer
No
May 29, 2020

Universal Mitsubishi responded

My apologies, I regret to hear our performance fell short. As much as we appreciate accolades, your feedback is just as important. I would appreciate it, if you could give me a call. I'd like to make sure, we learn form our experiences and not victimize any future customers. Stay safe, Carlos De La Luz (818)550.1500

May 11, 2020

Dealership Rating
Employee Rating

GREAT SERVICE. KNOWLEDGEABLE, FRIENDLY AND COURTIOS. EXPLAINED THE WORK BEING PERFORMED AS WELL AS NECESSARY WORK TO BE COMPLETED AND THE REASON BEHIND IT. CUSTOMER SATISFACTION AND SAFETY WAS A PRIORIT More

by tase17
Recommend Dealer
Yes

Other Employees Tagged: Paul Tokatlyan, Armen Yagubyan

May 25, 2020

Universal Mitsubishi responded

Sounds like a well earned 5 Star. We are very appreciative of you giving us the opportunity too earn it. We look forward to your next visit. Stay safe, Carlos De La Luz

May 25, 2020

Universal Mitsubishi responded

Sounds like a well earned 5 Star. We are very appreciative of you giving us the opportunity too earn it. We look forward to your next visit. Stay safe, Carlos De La Luz

May 06, 2020

Dealership Rating
Employee Rating

I feel well taken care of at this dealership. Paul and Armen are happy to explain things I don't understand. I love the free WiFi and comfy seating. Costs are reasonable and personnel from curbside to c More

by MMITCHELL9
Recommend Dealer
Yes

Other Employees Tagged: Paul Tokatlyan, Armen Yagubyan

May 25, 2020

Universal Mitsubishi responded

Thank you, for taking the time to share your experience. I assure you our entire Service Staff appreciates your recognition. Stay safe, Carlos De La Luz

May 05, 2020

Dealership Rating
Employee Rating

Great service all around. Free Starbucks coffee in the customer lounge! Love it! Paul in Service always gives me VIP treatment...been that way for years. More

by htinla
Recommend Dealer
Yes

Other Employees Tagged: Paul Tokatlyan, Armen Yagubyan

May 26, 2020

Universal Mitsubishi responded

A valued long time customer. Thank you so much for your kind words and patronage. Stay safe, Carlos De La Luz

May 05, 2020

Dealership Rating
Employee Rating

Wonderful! Everyone is great! Excellent service! I will definitely return. They treat you like family. I could not have been more pleased with the service I received. More

by Nurbelyma
Recommend Dealer
Yes

Other Employees Tagged: Paul Tokatlyan, Armen Yagubyan

May 26, 2020

Universal Mitsubishi responded

We appreciate your reward of kind words. On behalf of our entire Service Department, thank you. Stay safe, Carlos De La Luz

April 25, 2020

Dealership Rating
Employee Rating

Great service car was ready when promised, people are the best to help you when you are in trouble with your car. Thank you all . More

by RICHHARO
Recommend Dealer
Yes

Other Employees Tagged: Paul Tokatlyan, Armen Yagubyan

May 05, 2020

Universal Mitsubishi responded

Thank you Rich.... we appreciate your kind words. Stay safe, Carlos De La Luz

April 22, 2020

Dealership Rating
Employee Rating

Excellent customer service staff is always engaging and friendly. Service and sales are amazing. Service always gets me in and out in a timely manner More

by LUISBALFREA
Recommend Dealer
Yes
May 05, 2020

Universal Mitsubishi responded

Thank you for your kind words. Stay safe, Carlos De La Luz

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