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Judy Deems

Overview Reviews (221) Inventory (206)

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Judy Deems

Service Advisor

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.8

221 Reviews

Overview Reviews (221) Inventory (206)

4.8

221 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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221 Reviews of Judy Deems

January 31, 2026

Dealership Rating

Employee Rating

I always enjoy having my car worked on at DCH in wappingers . They have kept my 2000 Camry running for many years . I bought it there used about 17 years ago . The people who work there are friendly wappingers . They have kept my 2000 Camry running for many years . I bought it there used about 17 years ago . The people who work there are friendly . More

by TJKELLY108

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Judy Deems

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Jan 31, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for the wonderful review! We’re thrilled to hear that DCH in Wappingers has been keeping your 2000 Camry running smoothly for so many years. It’s great to know our team’s friendly service has made such a positive impact. We truly appreciate your loyalty and look forward to continuing to take care of your vehicle!

January 30, 2026

Dealership Rating

Employee Rating

Just overall exceptional. Judy Deems is the Best! Walks you thru whole process, service staff are informative annd attentive to detail . Appt staff helpful Judy Deems is the Best! Walks you thru whole process, service staff are informative annd attentive to detail . Appt staff helpful More

by Susan.Montella

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Judy Deems

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Jan 30, 2026 -

DCH Wappingers Falls Toyota responded

Hi Susan, thank you for the wonderful feedback! We’re thrilled to hear you had an exceptional experience and that Judy Deems and our service and appointment teams were informative, attentive, and helpful throughout the process. We truly appreciate your kind words and support.

January 28, 2026

Dealership Rating

Employee Rating

Great! ! The staff was attentive, they explained everything and showed me the video. Very informative, made sure my concerns were addressed ! The staff was attentive, they explained everything and showed me the video. Very informative, made sure my concerns were addressed More

by JANELLEM.VIVIANO

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Judy Deems

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Jan 29, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for the great review! We’re glad to hear the team was attentive, explained everything clearly, and that the video was helpful. We’re happy your concerns were addressed and appreciate your feedback.

January 27, 2026

Dealership Rating

Employee Rating

Had to have tires checked for loss of pressure to make sure not related to cold weather. I brought car in and tires were checked thoroughly. Fast service sure not related to cold weather. I brought car in and tires were checked thoroughly. Fast service More

by albertroberts

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Judy Deems

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Jan 27, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We’re glad our team was able to thoroughly check your tires and provide fast service. We appreciate your trust and are happy to help anytime.

January 27, 2026

Dealership Rating

Employee Rating

Excellent service Friendly and got the car serviced earlier than expected. Overall, good. There is a long wait to get appointment on calendar, but otherwise great earlier than expected. Overall, good. There is a long wait to get appointment on calendar, but otherwise great More

by KATHYANDLIAM

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Judy Deems

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Jan 27, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad to hear you received excellent, friendly service and that your car was ready earlier than expected. We appreciate your note about appointment availability and will take it into consideration as we continue to improve.

January 23, 2026

Dealership Rating

Employee Rating

Great service I really appreciate the good and professional service we received. They got it done on time. Thank you guys professional service we received. They got it done on time. Thank you guys More

by VINILOOFICIAL

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Judy Deems

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Jan 23, 2026 -

DCH Wappingers Falls Toyota responded

We’re glad to hear you received professional service and that everything was completed on time! Your kind words mean a lot, and we truly appreciate you choosing us. Thank you!

January 23, 2026

Dealership Rating

Employee Rating

Matt told me it was very busy might take long. .very up femront efficient honest .very up femront efficient honest More

by Paultp1970

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mathew Rivera

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Jan 23, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We appreciate you recognizing Matt’s upfront and honest communication. Even during busy times, our goal is to be efficient and transparent, and we’re glad Matt delivered that experience for you. We truly value your trust and look forward to assisting you again at DCH Wappingers Falls Toyota!

January 22, 2026

Dealership Rating

Employee Rating

My service visit was excellent, The only hiccup is that I was not offered a car wash and I was told I have to ask for that. It should be offered up at the time of check in. I was not offered a car wash and I was told I have to ask for that. It should be offered up at the time of check in. More

by dorothysm22

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 22, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback. We’re happy to hear your service visit was excellent, and we appreciate you pointing this out. We apologize for the oversight regarding the car wash and will share your comment with our team so we can improve the check-in experience. We truly value your input and look forward to serving you again.

January 22, 2026

Dealership Rating

Employee Rating

I like the dealership. I like the team. I just wish the communication about what's going on with your car and how long it will be was better. I like the team. I just wish the communication about what's going on with your car and how long it will be was better. More

by HJH2224

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Judy Deems

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Jan 23, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your honest feedback. We’re glad to hear you like our dealership and team, and we appreciate you sharing your thoughts on communication. We understand how important timely updates are and will use your feedback to improve the experience moving forward.

January 21, 2026

Dealership Rating

Employee Rating

Fantastic customer service skills. Very caring. Good, caring, excellent customer service, made sure I was aware of all steps they took while serving my vehicle Very caring. Good, caring, excellent customer service, made sure I was aware of all steps they took while serving my vehicle More

by iwonka1

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Judy Deems

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Jan 22, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re glad to hear our team provided caring, excellent customer service and kept you informed throughout every step of your vehicle service. We truly appreciate your feedback and look forward to serving you again.

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