Juan Soria

Awesome people, easy to work with, fast and prompt simple service. From sales person to Finance everything was smooth. Quality of product is nice too. Happy to bring my repeat business to this place. service. From sales person to Finance everything was smooth. Quality of product is nice too. Happy to bring my repeat business to this place. More

by JUANSORIA Verified Customer Verified Customer

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First off I already knew what the check engine light was on for and I had asked the advisor if the sensor in questioned is covered under Mercedes emission extended coverage. She said we won’t know until it’ on for and I had asked the advisor if the sensor in questioned is covered under Mercedes emission extended coverage. She said we won’t know until it’s diagnosed first. So I brought in GL350 blue tech with a check engine light on and they diagnosed the first time saying it’s my intake manifold gaskets. I said the check engine light was on for diesel particular filter pressure differential sensor. They claimed the check engine light wasn’t on and I requested again for them to look at the check engine light. They finally addressed the light and said I need a new sensor and oh it’s not covered under warranty. I work in the auto business for over 10 years now, you can’t tell me you didn’t know if sensors are covered by emissions warranty. They charged me for the diagnostic that I already knew what was wrong I was only looking for it to be covered under the emissions extended warranty 250 plus sales tax $1.00. Super disappointed and I fixed the issue for $50 bucks verses $800 they wanted to replace a $50 sensor. More

by Matthew Verified Customer Verified Customer

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Great job on getting my vehicle done on time Love the complimentary car wash as well as the transportation to and from work. complimentary car wash as well as the transportation to and from work. More

by MICHAEL.SLATTERY Verified Customer Verified Customer

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Courteous, you need to make schedule your appointment as soon as you get your coupon for 25% off. Otherwise it expires and at $ 922.00 it would have helped alot...especially since I need new car mats,and a soon as you get your coupon for 25% off. Otherwise it expires and at $ 922.00 it would have helped alot...especially since I need new car mats,and a new navigation system. I have been on a few adventures with the old one, as the roads have changed..🙁🤔😊 More

by AM3BI Verified Customer Verified Customer

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The Service department spent hundreds of dollars diagnosing a problem that did not exist on my GLK 350. The service department said that one of my cylinders in the engine was malfunctioning and mo diagnosing a problem that did not exist on my GLK 350. The service department said that one of my cylinders in the engine was malfunctioning and most likely Need to be replaced or, in the alternative, the whole engine, at a cost in excess of $5000. I told the service department to stop their diagnosis of the problem. . There is nothing wrong with the engine, running smoothly and without it a problem. I took the GLK to Mike Noble And he hooked up his computer to my car, and informed me that there was nothing wrong with the engine. I demand a refund More

by Steve Verified Customer Verified Customer

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Your Corp puts do much pressure on me as a customer to take this survey it’s a little annoying. Mark is ALWAYS great to work with! The dealership is always friendly and the waiting area is always well st take this survey it’s a little annoying. Mark is ALWAYS great to work with! The dealership is always friendly and the waiting area is always well stocked and pleasant. Thank you! More

by BERGEN.CATHY Verified Customer Verified Customer

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Cecilia was simply amazing. She was professional, by the book, and honest with the amount of time it would take to complete. She is a great service advisor! She was professional, by the book, and honest with the amount of time it would take to complete. She is a great service advisor! More

by AZRA.ZKANOVIC Verified Customer Verified Customer

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Thank you for always helping us with our beautiful Mercedes Benz’s. It’s truly a blessing to have a loaner car while our cars are being serviced in the shop and when we are waiting in the lobby it’s Mercedes Benz’s. It’s truly a blessing to have a loaner car while our cars are being serviced in the shop and when we are waiting in the lobby it’s comfortable and relaxing and nice to get a snack or two and something to drink. More

by GREGG776 Verified Customer Verified Customer

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Service center is great and sales people are kind, even though I didn't buy the car that I looked at. though I didn't buy the car that I looked at. More

by KimHJ Verified Customer Verified Customer

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Extremely proficient service delivery with great customer service. Their customer service is second to none. Convenient entry access was an issue but recently there has been tremendous improvements made. service. Their customer service is second to none. Convenient entry access was an issue but recently there has been tremendous improvements made. More

by KTHOMAS15 Verified Customer Verified Customer

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