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Josh Ritchie
13 Reviews
13 Reviews
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13 Reviews of Josh Ritchie
August 06, 2025
I had a polysteel application on the Toyota side of the shop. The best part of the experience was the shuttle driver. When I made the appointment I was told they would take the car at 7:30 only to find o shop. The best part of the experience was the shuttle driver. When I made the appointment I was told they would take the car at 7:30 only to find out when I arrived, they wouldn't even start on the car until 8. Having driven from Celina, needless to say, I wasn't thrilled to learn I was going to sit for 30 minutes before they even started. Then I received a phone call, even though I was sitting at a high top in the service area, that they couldn't find my contract. I provided the details, let her know I was sitting in the lobby and had a copy of the contract on my phone if she needed it. She said no need and hung up. I had no idea for the next hour if they found the contract or were working on my car. I asked the service desk only to be told they had nothing to do with polysteel; however that gentleman did call and learned they were working on my car. After a few more hours, the shuttle driver asked a different guy at the desk how much longer, he said he too had nothing to do with polysteel and didn't even know the number to call them. The shuttle driver then walked out to the building for me to find out the status. If you're going to offer polysteel, then your service people need to be able to address your customers. Since I was sitting in the lobby I could see and hear how they treated the service customers, which was respectfully and promptly. I feel like I received just the opposite treatment. I can't say enough good about the Honda service side but I'm not looking forward to our next polysteel application and I'm grateful we didn't purchase a Toyota vehicle. More
by moore45822@live.com
Verified CustomerOther Employees Tagged: Mike Cowden , Shuttle drive was extremely helpful - 5 stars
June 23, 2025
Excellent service. Easy to schedule and oil change was available when I needed (unlike other dealerships in the area). Easy to schedule and oil change was available when I needed (unlike other dealerships in the area). More
by APRILJADAV
Other Employees Tagged: Zach Nevill
March 15, 2025
Welcoming staff. Cared about my concerns. Stopped what they were doing to focus on my problem. Cared about my concerns. Stopped what they were doing to focus on my problem. More
by Matt H.
Other Employees Tagged: Dan Ginter, Cody Thunberg, Will McDowell, Brett Condon, Steve Nungester, Tyler Hepp, Bradley Querry, Mike Cowden, Tony Buttitta
January 19, 2025
Josh worked with me regarding the service for my car . Josh did an awesome job ! Also the persons at the service desk did great the day I had the car picked up from the lot . Job well done ! Josh did an awesome job ! Also the persons at the service desk did great the day I had the car picked up from the lot . Job well done ! More
by charhoops
Other Employees Tagged: Stacey Miller , I don’t recall the name when car was picked up but he as very courteous and helpful
January 10, 2025
In my opinion the service department at White's Toyota is a joke and I'm extremely dissatisfied. I feel like I was placed on the back burner and lied to about when the work on my truck would be performed. a joke and I'm extremely dissatisfied. I feel like I was placed on the back burner and lied to about when the work on my truck would be performed. Worst of all I had it back for 3 days before it broke down again. More
by zmaisch
November 29, 2024
I got value for my money. The staff were very professional and kind to me. The staff were very professional and kind to me. More
by OLAYINKAOLUJIMI
Other Employees Tagged: Bryan Risner, Cody Thunberg, Will McDowell, Brett Condon, Steve Nungester, Tatyana Miller, Regina Ingram, Stacey Miller , Jessica Woodford
August 30, 2024
Fast and easy! Everyone was kind and respectful. Would recommend to others if they were in need of a new ride. Everyone was kind and respectful. Would recommend to others if they were in need of a new ride. More
by TJCAUDILL1022
Other Employees Tagged: Troy Pseekos, Max Giller, Dan Ginter
August 14, 2024
Brandon is an excellent salesman. He went out of his way to help me. Max Giller was also helpful and very professional. I would rate the dealership higher but I cannot due to when I w He went out of his way to help me. Max Giller was also helpful and very professional. I would rate the dealership higher but I cannot due to when I was there in April we had a deal worked out but then the manager, steve Cox, Adams brother said I could only get that deal if i bought the paint protection for a $1000. I was not going to be extorted in that way and refused. Then I was insulted because he said we wont have any trouble selling this vehicle. I took it as we dont need your business. So I walked away. Whats the crazy part is I got almost the exact same deal without having to purchase any extras. Really put a bad taste in my mouth. Such business practices are wrong and unethical. More
by ESM1962
Other Employees Tagged: Adam Cox, Steven Cox, Brandon Kerr, Max Giller
