Joseph Mccafferty

We drove an hr and 40 mins to get a van from Bob Ferrando Ford. I spoke to Joe McCafferty about the van prior to coming out. Our #1 concern was needing a van that had working AC. Joe assured me that it worke Ford. I spoke to Joe McCafferty about the van prior to coming out. Our #1 concern was needing a van that had working AC. Joe assured me that it worked, due to being pregnant in 90 degree weather as well as having 4 children in the van. We got there, test drove it, checked things out and wanted to buy. AC seemed to work fine... in the front. Air blew out the back and we did not realize it was not blowing COLD air. There is a sticker on the inside of the hood that says rear a/c unit has been disabled adjust refrigerant charge accordingly from April 5th. My husband confronted Joe about this sticker while checking out the vehicle and Joe said dont worry about that and tried to pick the sticker off with his fingernail. The next day, it was 90 degrees out and we figured out the rear ac did not work in the rear vents. So we called Joe told him the issue, as he gave us his card after the sale to call about any issues that they would make it right, he said he'd check with a manager and call back in 10-15 mins. We never received a call back. Between my husband and myself we called over a dozen times. I left multiple voicemails for the manager myself and my husband left 2 for Joe. We never received any calls back. We spoke to other workers there about the issue who told us they would tell the manager to give us a call or tell Joe. Never did we receive any calls back. I even did the chat on their website I asked the what our options were for returning the vehicle and told them the issues and they told me a manager would be reaching out. We purchased on 6/30 and our first call to Joe regarding this issue was on 7/1 when he said he'd call back in 10-15 mins. So here we are weeks out and haven't gotten any calls back. This has to be the absolute worst customer service we have ever experienced. Even if the excuse was we purchased a vehicle does not have a 'warranty,' we called LESS THAN 24 hours after purchasing regarding this issue. And never got a call back. More

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No pressure and helpful informed sales reps. Got a good deal on my trade in and the price was good. My Bronco Sport is a great little truck, fun and comfortable. Thanks !! Got a good deal on my trade in and the price was good. My Bronco Sport is a great little truck, fun and comfortable. Thanks !! More

by Oldtimer52855 Verified Customer Verified Customer

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Great service, outstanding sales people, great vehicle selection, knowledgeable, and efficient. They took my trade in, bought my new Bronco. selection, knowledgeable, and efficient. They took my trade in, bought my new Bronco. More

by FISHCAPTAIN Verified Customer Verified Customer

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THE MOST AMAZING DEALERSHIP! Everyone my first new car purchase a lot less stressful! Thank you! Everyone my first new car purchase a lot less stressful! Thank you! More

by flanaganryan43 Verified Customer Verified Customer

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I drove a few hours to buy a truck here. Sales guy was constantly in and out talking to his manager and did not interface with me a whole lot other than when I would ask questions. The finan Sales guy was constantly in and out talking to his manager and did not interface with me a whole lot other than when I would ask questions. The finance guy was great. I asked if they would fill the truck up before I left being I had to drive a few hours home and I was told yes they would. Go to leave and it’s not filled. Sales manager wouldn’t allow more than $30 of fuel. Poor customer service as far as I am concerned. Then come to find out they were having problems paying off my traded vehicle-where I had to get involved to get it paid. This could have resulted in missed payment(s) on my credit for a truck that I didn’t even have anymore. Overall the dealership is decent but they left a bad taste in my mouth and therefore I wouldn’t recommend. More

by bucknut Verified Customer Verified Customer

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The car was very clean when I got it, it was also very easy to work with the salesmen and I was quite satisfied with my purchase easy to work with the salesmen and I was quite satisfied with my purchase More

by Vincentrea2 Verified Customer Verified Customer

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Every time I go in for service I'm greeted by my name. They have you drive into the garage where they initiate the repair process. No parking your vehicle out in a lot and wondering if they even know you' They have you drive into the garage where they initiate the repair process. No parking your vehicle out in a lot and wondering if they even know you're there. On the lengthy servicing they will give you an update and let you know of any issues. They let you know of any unexpected work and get your immediate input. The customer waiting room is comfortable with a Kuerig beverage maker, a cell phone charger with five leads, and a water dispenser. There is also a television and reading material. There are a couple of vending machines nearby.. The quality of their service work is totally top shelf. I have dealt with Arlen numerous times and he and his contemporaries are total professionals and they are very nice people. You really can't ask for any more in a service facility. More

by RPFISH Verified Customer Verified Customer

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Excellent customer service as always! The entire sales and service team are amazing! Repeat customer for life. The entire sales and service team are amazing! Repeat customer for life. More

by PDEDIONISIO Verified Customer Verified Customer

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Great service, polite employees, quick process. Everyone there was very helpful and answered all of my questions and concerns. They definitely went the extra mile to help me out. Everyone there was very helpful and answered all of my questions and concerns. They definitely went the extra mile to help me out. More

by ronniepjohn Verified Customer Verified Customer

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I enjoyed good prompt service. That's why I continue to come back. Very reliable. That's why I continue to come back. Very reliable. More

by LAURETTA2565 Verified Customer Verified Customer

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