Joseph Castera

Unfortunately, the last service rendered was inappropriate. It has something to do with my 2023 Lincoln Nautilus which until now remained unresolved.I was told by technician and service advisor inappropriate. It has something to do with my 2023 Lincoln Nautilus which until now remained unresolved.I was told by technician and service advisor that GPS antena needed to be replaced.I complained I wasn't getting correct Navigation.i was told Antenna needs to be changed and order was placed on Feb.12,2026.Apparently, up to this date, there was no follow-up, no calls from John, the service advisor so, until now the issue was not resolved.I just hope proper action should be done very soon.Would that take 2 months to deliver the parts or was it due to negligence of your Service Advisor who took responsibility of the order.Need explanation and Solution to this problem.GPS is utmost important to us especially long driving. I Am looking forward for the consideration of this message.and proper solution of this problem. YOLANDA R.CRUZ 646-416-1450. More

by Yolanda R.Cruz Verified Customer Verified Customer

Report | Print

Always very helpful, informative, responsive, and patient. When delving with Joe or any other service advisor at Dana, I know that I’m in good hands and everything will go very smooth patient. When delving with Joe or any other service advisor at Dana, I know that I’m in good hands and everything will go very smooth More

by Aslan Verified Customer Verified Customer

Report | Print

Very helpful and knowledgeable. John, addressed all of my concerns and took care of everything. Great job! John, addressed all of my concerns and took care of everything. Great job! More

by gheraldi Verified Customer Verified Customer

Report | Print

Joseph at the service center was incredibly helpful from start to finish. He made the entire process smooth and stress-free, getting my Ford EcoSport back on the road quickly and efficiently. He was profess start to finish. He made the entire process smooth and stress-free, getting my Ford EcoSport back on the road quickly and efficiently. He was professional, knowledgeable, and kept me informed every step of the way. I truly appreciated how fast everything was handled without sacrificing quality. Excellent service all around! More

by bradysmom3205 Verified Customer Verified Customer

Report | Print

Service was excellent took care of my car and out the door .Joe the service manager was very helpful door .Joe the service manager was very helpful More

by SILVERLAKEPLUMBINGHEAT Verified Customer Verified Customer

Report | Print

My experience was very smooth. All Ford employees that I dealt with were excellent. Leasing a car from Ford Dana was very quick and efficient. All Ford employees that I dealt with were excellent. Leasing a car from Ford Dana was very quick and efficient. More

by Lynneparisi53 Verified Customer Verified Customer

Report | Print

We always have a very pleasant experience at Dana every time we come in Joe is the best time we come in Joe is the best More

by mpbarbaro Verified Customer Verified Customer

Report | Print

We always have a very pleasant experience at Dana every time we come in Joe is the best time we come in Joe is the best More

by mpbarbaro Verified Customer Verified Customer

Report | Print

Fast appointments and Joseph answers all our questions Love the cappuccino Machine while we wait and It's great that we don't have to wait to long for service Love the cappuccino Machine while we wait and It's great that we don't have to wait to long for service More

by rymas001 Verified Customer Verified Customer

Report | Print

Very polite people and very professional Also They took me in without appointment ?? Amazing me in without appointment ?? Amazing More

by Don Verified Customer Verified Customer

Report | Print