Joseph Cassello
Joseph Cassello at Oak Lawn Toyota

Joseph Cassello | Page 58

Assistant Service Manager

Oak Lawn Toyota

4320 W 95th St
Oak Lawn, IL 60453

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4.9
698 Reviews

Dealership Experience

7 yrs, 5 mos

4.9

698 Reviews

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698 Reviews of Joseph Cassello

January 13, 2021

Dealership Rating
Employee Rating

Had to take my 2020 Toyota RAV4 hybrid in for a recall Had to take my 2020 Toyota RAV4 hybrid in for a recall and a technical service bulletin repair. This was a big job they had to replace the front sus More

by tbas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Juan Vazquez

Jan 14, 2021

Oak Lawn Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you on your recall, and we are thrilled that you found your experience with us to be a positive one at Oak Lawn Toyota. Please don't hesitate to reach out if you need anything else. Juan Vazquez, Service Manager

January 09, 2021

Dealership Rating
Employee Rating

Everything was great, service was top notch. Just one complaint, rude inconsiderate people in the waiting room, talking loudly on the phone and another person sucking there teeth. Management needs to rem More

by LEJSK25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Juan Vazquez, Keith Stadler , Daniel Schnur

Jan 09, 2021

Oak Lawn Toyota responded

Thank you for taking the time to leave us this feedback. We're very sorry to hear that you didn't have the best experience while waiting for service. However, we are glad to hear that your service was top-notch. We thank you for your business, and hope to see you again soon! Juan Vazquez, Service Manager

January 09, 2021

Dealership Rating
Employee Rating

I would not hesitate to recommend buying your next car from the folks at Oak Lawn Toyota. They have the best products and knowledgeable staff to help with any issue you may encounter. More

by Timk131
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sal Gaeta , Frank Nash

Jan 09, 2021

Oak Lawn Toyota responded

Thank you for taking the time to share your thoughts on working with our team, Tim. We're glad to hear we delivered such a great experience! We appreciate your business! Juan Vazquez, Service Manager

January 07, 2021

Dealership Rating

I have been going here for the past couple of years I have received Great work and Great service. The previous place I went to was horrible More

by sheneshabaker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 07, 2021

Oak Lawn Toyota responded

Thank you for choosing Oak Lawn Toyota, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Juan Vazquez, Service Manager

January 05, 2021

Dealership Rating
Employee Rating

Made appointment for 6 month service for my 2020 Toyota Camry. Was able to get in one day after calling for appointment. Service Techs took care of my car promptly and was in and out in about one hour. Hig More

by Walleye
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 05, 2021

Oak Lawn Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Juan Vazquez, Service Manager

January 02, 2021

Dealership Rating
Employee Rating

Came in at appt time, kept me apprised of replacement of windshield bottle replacement. and I was pleased with the service and Sal did a great job. More

by ILCFE02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sal Gaeta , Daniel Schnur

Jan 03, 2021

Oak Lawn Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Sal met your expectations. Thank you again for choosing Oak Lawn Toyota, we look forward to having you as one of our valued customers for many more years to come! Juan Vazquez, Service Manager

January 01, 2021

Dealership Rating
Employee Rating

I’m a very demanding customers so I’m sure I drove them nuts but they accommodated me Vince on the sales side is great More

by DLYNNRACIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 01, 2021

Oak Lawn Toyota responded

Hello, We are very happy to hear Vince provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Juan Vazquez, Service Manager

December 28, 2020

Dealership Rating
Employee Rating

Honest timely and just good people. The experience was hassle free and worry free. I will only do business with Toyota OakLawn from now on. More

by KWHITMANDNP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sal Gaeta , Patryk Kilch

Dec 28, 2020

Oak Lawn Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Juan Vazquez, Service Manager

December 26, 2020

Dealership Rating
Employee Rating

Always a pleasure to deal with the folks at oak lawn Toyota. Bob Spee is great. Joe Cassello is always helpful and pleasant. A all round great experience More

by PJKORI11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bob Spee, Jason Stoit

Dec 26, 2020

Oak Lawn Toyota responded

Thank you for your business and this review! We're happy to hear that Bob and Joe were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. John Carnivele, General Manager

December 25, 2020

Dealership Rating
Employee Rating

Joe is top in the service dept. The service Joe is top in the service dept. The service department does a wonderful job . They do not charge for extra services that aren't needed More

by sllmarks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 26, 2020

Oak Lawn Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Joe and the team to be a positive one at Oak Lawn Toyota. Please don't hesitate to reach out if you need anything else. Juan Vazquez, Service Manager

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