Joseph Cassello
Joseph Cassello at Oak Lawn Toyota

Joseph Cassello | Page 52

Assistant Service Manager

Oak Lawn Toyota

4320 W 95th St
Oak Lawn, IL 60453

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4.9
698 Reviews

Dealership Experience

7 yrs, 5 mos

4.9

698 Reviews

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698 Reviews of Joseph Cassello

May 14, 2021

Dealership Rating

Quick, efficient, and friendly service. My technician kept me informed during the appointment. I'll be back for the next required service. The facility was clean and everyone kept their distance. Thank More

by susanl9532
Recommend Dealer
Yes
May 15, 2021

Oak Lawn Toyota responded

Susan, thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Juan Vazquez, Service Manager

May 13, 2021

Dealership Rating
Employee Rating

Service was ok nothing special,,No offers no recommendations ,this service was a simple oil change , average service , presentation bland , not bad but nothing special to earn excellent rating More

by antprowell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Juan Vazquez, Keith Stadler, Sal Gaeta , Patryk Kilch, Frank Nash, Daniel Schnur

May 12, 2021

Dealership Rating
Employee Rating

I have brought my cars to independent garages but when I want it to be done correctly & honestly, I bring my cars to Oak Lawn Toyota. I thank them for their wisdom and am confident of their inspections. T More

by A Satisfied Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Keith Stadler , Daniel Schnur

May 13, 2021

Oak Lawn Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Oak Lawn Toyota. Juan Vazquez, Service Manager

May 07, 2021

Dealership Rating
Employee Rating

The service department is great Always able to give The service department is great Always able to give advice,on what part can wait ,and what is needed.Will let you know if you drive you can cost mor More

by bert505
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Barrix, Frank Nash

May 09, 2021

Oak Lawn Toyota responded

Thank you, Bert, for choosing Oak Lawn Toyota, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Juan Vazquez, Service Manager

May 06, 2021

Dealership Rating
Employee Rating

Excellent customer service- joe is the best ! Went above and beyond in his work and is always friendly, courteous. Love oak lawn Toyota service department More

by Linda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 06, 2021

Oak Lawn Toyota responded

Thank you so much for your excellent review, Linda! We are so glad that Joe had the opportunity to work with you, and we are thrilled that you found your experience with our service department to be a positive one here at Oak Lawn Toyota. Please don't hesitate to reach out if you need anything else. Juan Vazquez, Service Manager

May 06, 2021

Dealership Rating
Employee Rating

The service dept was very friendly & courteous. I was taken care of in a timely fashion , however when I got home found out they only fixed one side of the car . I had clips missing from both sides of my More

by Mary Davanon
Recommend Dealer
Yes

May 03, 2021

Dealership Rating
Employee Rating

Always have great experience at oak lawn Toyota. This time was a service call. Everything went as expected. On time and no surprises. Very courteous and friendly staff. More

by Jmedler60
Quality Of Work
Friendliness
Recommend Dealer
Yes
May 04, 2021

Oak Lawn Toyota responded

Thank you for choosing Oak Lawn Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Juan Vazquez, Service Manager

May 02, 2021

Dealership Rating

I wasn’t there. My sister in law took my care in. I don’t know who helped her. Only thing that I can say is that wait time is long. Service person applied a coupon which helped. No complaints. More

by nilda.rivera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 02, 2021

Oak Lawn Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Oak Lawn Toyota. Juan Vazquez, Service Manager

May 01, 2021

Dealership Rating
Employee Rating

The Service Dept. is why I will only buy my next new car from this dealership. That plus our great salesperson Bob Spee. We trust Toyota's service recommendations which if followed, increases the life of More

by fjg526
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bob Spee, Juan Vazquez, Keith Stadler, Sal Gaeta , Brian Hahn, porter.

May 02, 2021

Oak Lawn Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Juan Vazquez, Service Manager

May 01, 2021

Dealership Rating
Employee Rating

Needs a little improvement on service time. My appointment was 0730 didn't leave until 0930 just for oil change. Got a little late for work. More

by KEBEHQUETEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Juan Vazquez, Keith Stadler, Sal Gaeta , Patryk Kilch, Frank Nash, Daniel Schnur

May 02, 2021

Oak Lawn Toyota responded

Thank you so much for your review! We are so glad that we had the opportunity to work with you, and we are sorry for the long wait. Please don't hesitate to reach out if you need anything else. Juan Vazquez, Service Manager

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