Joseph Cassello
Joseph Cassello at Oak Lawn Toyota

Joseph Cassello | Page 31

Assistant Service Manager

Oak Lawn Toyota

4320 W 95th St
Oak Lawn, IL 60453

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4.9
698 Reviews

Dealership Experience

7 yrs, 5 mos

4.9

698 Reviews

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698 Reviews of Joseph Cassello

March 30, 2022

Dealership Rating
Employee Rating

The staff was very polite. I have spoke to others as to Toyotas services & resorts. The staff even helped me maintain calmness when I was going thru bad times. Thanks for the c More

by eburrell183
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Keith, Bob Spee

Mar 31, 2022

Oak Lawn Toyota responded

We appreciate your business and our team looks forward to serving you again soon! Juan Vazquez, Service Manager

March 29, 2022

Dealership Rating
Employee Rating

This was my first time in the facility everyone was Very professional very helpful and efficient . Great staff More

by Mtpjmm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 29, 2022

Oak Lawn Toyota responded

Thank you for choosing Oak Lawn Toyota, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Juan Vazquez, Service Manager

March 29, 2022

Dealership Rating
Employee Rating

I always have a good experience with Oak Lawn Toyota, great service at a great price. Joe in service always treats me great. More

by Webrider519
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 29, 2022

Oak Lawn Toyota responded

Thank you for your business and this review. We're happy to hear Joe and our team are always able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Juan Vazquez, Service Manager

March 25, 2022

Dealership Rating
Employee Rating

The service was good, fast and efficient. Great communication and helpful in working around my schedule. More

by ANABL89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 25, 2022

Oak Lawn Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Juan Vazquez, Service Manager

March 25, 2022

Dealership Rating
Employee Rating

Labor very expensive I Watched work area from waiting room tech seem to be standing around talking to co worked More

by Jeclince
Recommend Dealer
Yes

Other Employees Tagged: Vickie Benson

Mar 25, 2022

Oak Lawn Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Oak Lawn Toyota! Juan Vazquez, Service Manager

March 24, 2022

Dealership Rating
Employee Rating

I have dealt with Oak Lawn Toyota for about 20 years, both purchasing cars (new and used) and servicing the cars. I have never been disappointed with the service I receive. More

by ellen76quinn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Juan Vazquez, Keith Stadler, Vickie Benson , Bob Spee

Mar 25, 2022

Oak Lawn Toyota responded

Ellen, We appreciate your business and our team looks forward to serving you again soon! Juan Vazquez, Service Manager

March 22, 2022

Dealership Rating
Employee Rating

Good service, competent people, honest evaluations. I feel they are really trying to help the customers. More

by coachfitz444
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 22, 2022

Oak Lawn Toyota responded

Thank you for your very kind review. Joseph and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Oak Lawn Toyota. Juan Vazquez, Service Manager

March 20, 2022

Dealership Rating
Employee Rating

They very kind, the gentleman that checked me out pulled my car out for me. He knew I was short of breath using oxygen. He was a service person. Thank you so much More

by Swiley1031
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Juan Vazquez, Keith Stadler, Sal Gaeta, Vickie Benson , Frank Nash, Daniel Schnur

Mar 20, 2022

Oak Lawn Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Juan Vazquez, Service Manager

March 20, 2022

Dealership Rating
Employee Rating

I walked in the office and no one acknowledged me i had to ask for help. And when I finally received help he seemed very irritated that I was there. He never gave me any explanation of what they were going More

by dmcigirl22
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Juan Vazquez, Keith Stadler, Sal Gaeta, Vickie Benson , Frank Nash, Daniel Schnur

Apr 06, 2022

Oak Lawn Toyota responded

Thank you for providing this feedback, Diamond, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. Thank you for supplying your contact information and someone from our management team will be in touch shortly. Juan Vazquez, Service Manager

March 19, 2022

Dealership Rating
Employee Rating

Friendly, courteous, professional. Thorough in explaining all details. Obviously committed to hugh quality customer service More

by Marilyn A. Szkodzinski
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dominik Gibek, Juan Vazquez , Steve Barrix, Mark Girlich

Mar 20, 2022

Oak Lawn Toyota responded

Thank you, Marilyn! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! John Carnivele, General Manager

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