Joseph Cassello
Joseph Cassello at Oak Lawn Toyota

Joseph Cassello | Page 28

Assistant Service Manager

Oak Lawn Toyota

4320 W 95th St
Oak Lawn, IL 60453

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4.9
698 Reviews

Dealership Experience

7 yrs, 5 mos

4.9

698 Reviews

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698 Reviews of Joseph Cassello

May 27, 2022

Dealership Rating
Employee Rating

Very courteous and checked car oit to see of there was anything else that needed to be done! I would recommend them to anyone! More

by Sandy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 31, 2022

Oak Lawn Toyota responded

Thank you, Sandy. We appreciate your business and our team looks forward to serving you again soon! Juan Vazquez, Service Manager

May 27, 2022

Dealership Rating
Employee Rating

The employees are always so kind and very attentive to there customers. Thank you so very much for your EXCELLENT CUSTOMER SERVICE. More

by ladysunshine59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Frank Nash

May 31, 2022

Oak Lawn Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Oak Lawn Toyota. Juan Vazquez, Service Manager

May 25, 2022

Dealership Rating
Employee Rating

The facility was very clean an employee’s are very nice an knowledgeable with there Information More

by JPR760
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Carnivele, Vickie Benson

May 26, 2022

Oak Lawn Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Juan Vazquez, Service Manager

May 17, 2022

Dealership Rating
Employee Rating

Took my 14-year-old Camry hybrid in for its semi-annual look-see. Service was outstanding as always, and I was there about as long as I'd intended to be. Always happy with OLT. More

by k1p2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 18, 2022

Oak Lawn Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Juan Vazquez, Service Manager

May 13, 2022

Dealership Rating
Employee Rating

For the last eight years I've owned a Toyota, my experience at Oak Lawn Toyota has been fantastic. More

by joejones9818
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 14, 2022

Oak Lawn Toyota responded

Thank you so much for your excellent review, Joe! We are so glad that we've had the opportunity to work with you over the years. Thank you for choosing Oak Lawn Toyota. Please don't hesitate to reach out if you need anything else. We're always happy to help. Juan Vazquez, Service Manager

May 11, 2022

Dealership Rating
Employee Rating

I was treated with respect kind ness and patience they explained things to me that I didn't know More

by S_STOKES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Vickie Benson , Frank Nash

May 11, 2022

Oak Lawn Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Oak Lawn Toyota, we look forward to having you as one of our valued customers for many more years to come! Juan Vazquez, Service Manager

May 08, 2022

Dealership Rating
Employee Rating

Very helpful service department OakLawn Toyota is not the closest Toyota dealer but is the best service department More

by JHNUGGET
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Sal Gaeta

May 09, 2022

Oak Lawn Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Oak Lawn Toyota. We look forward to having you as one of our valued customers for years to come. Juan Vazquez, Service Manager

May 06, 2022

Dealership Rating
Employee Rating

It took 2 hours my car was ready they just sit on it. ..service was terrible who wants a waiting of 2 hours I have to speak to get my car back More

by Maddie120
Recommend Dealer
No
May 12, 2022

Oak Lawn Toyota responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Juan Vazquez, Service Manager

May 06, 2022

Dealership Rating
Employee Rating

I was disappointed in the amount of time needed to change the oil and rotate my tires. Appointment was 8:15 and I left at 10. Other than the length of the service, everything went well. More

by bfrasor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 09, 2022

Oak Lawn Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Juan Vazquez, Service Manager

May 05, 2022

Dealership Rating
Employee Rating

Thank you Service Department-Joseph C. , Keith S., Jose, and the fantastic Technicians for keeping our vehicles safe and reliable. My van runs and handles like new because of Oak Lawn Toyo More

by Scott
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Juan Vazquez, Keith Stadler, Sal Gaeta, Vickie Benson , Frank Nash, Daniel Schnur

May 06, 2022

Oak Lawn Toyota responded

Thanks for your feedback on your recent visit to Oak Lawn Toyota. I'm glad to hear that we were able to assist you and that you had such a positive experience. We hope you will continue to visit us! John Carnivele, General Manager

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