Jose Espejo | Page 16

Very convenient to get my car serviced. Was in and out in a very short time. Jose was very professional and easy to work with. a very short time. Jose was very professional and easy to work with. More

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This is my second time working with the amazing staff at Volvo of Silver Spring located in the Silver Spring Auto Park. They are incredibly professional and accommodating. Truly a great experience each time Volvo of Silver Spring located in the Silver Spring Auto Park. They are incredibly professional and accommodating. Truly a great experience each time. Blair went out of his way to make things as seamless and as quick as reasonably possible. We communicated primarily through text initially so it saved time which I appreciated. They are meticulous with the orientation and learning curve when buying a new car. Can’t say enough about their service department as well. Because of this dealership, I am committed to Volvo and I have left the Cadillacs, Jaguars, Mercedes and Range Rovers in my rear view mirror. Blair, Peter, Eddie are THE BEST and my service team, Joe and Jose…well I just can’t say enough about them…beyond praise! More

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Trusted & Reliable!! Jose is always willing to provide quick service and explains everything necessary to keep our 2011 running in tip top shape! quick service and explains everything necessary to keep our 2011 running in tip top shape! More

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Very organized and a great customer experience. Customer Very organized and a great customer experience. Customer is first. I will continue to return Very organized and a great customer experience. Customer is first. I will continue to return More

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Helpful, respectful, and accommodatingJose has been my Helpful, respectful, and accommodating Jose has been my point person on the service of my Volvo. Great.service each time I bring my car in. Helpful, respectful, and accommodating Jose has been my point person on the service of my Volvo. Great.service each time I bring my car in. More

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Awesome service!!! Jose was really helpful to explain things that I need to know and took care all the things professionally. things that I need to know and took care all the things professionally. More

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I moved to Annapolis MD in 2013, and after 3 unsatisfactory experiences with the local Volvo dealership, started coming to Volvo Silver Spring. During those 8 years I've been extremely happy wi unsatisfactory experiences with the local Volvo dealership, started coming to Volvo Silver Spring. During those 8 years I've been extremely happy with Jose Espejo as my service rep for my 2010 Volvo, and over the past few months with Peter Larson regarding purchasing a new or certified Volvo. During that time, Peter spent a good deal of time answering my many questions about car features, and last week helped me to test-drive and purchase a certified 2021 Volvo. He also took the time to print out a good deal of information about the car, which was helpful. Now I just have to study the owner's guide to figure out all the new functionality! More

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No customer service skills present. Schedule my car for service to be dropped off with service advisor Kevin. Jose stated that Kevin stepped out for a few hours. Jose just took my keys didn't say anything service to be dropped off with service advisor Kevin. Jose stated that Kevin stepped out for a few hours. Jose just took my keys didn't say anything he also didn’t give me any indication that I would be sitting waiting for my car to be serviced. After waiting for about 45 mins I went to ask was I going to be provided a loaner because I have a meeting to get to I never intended to wait according to the appointment I requested. Jose then states I would have to wait 2 hours and no loaner cars were available. The lack of communication is unacceptable, especially as a new customer to Volvo! More

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Setting up an appointment was easy and convenient through the app. The service was prompt and estimate of repairs sent digitally for review and approval prior to completion of services the app. The service was prompt and estimate of repairs sent digitally for review and approval prior to completion of services More

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Great service, friendly people. Joe Devlin, service director, is fabulous! Have been a customer since 1994 and have purchased numerous Volvos from this dealership. Highly recommend. director, is fabulous! Have been a customer since 1994 and have purchased numerous Volvos from this dealership. Highly recommend. More

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