Jorge Ramirez | Page 24

perfect service, great waiting area, fast service, clean place, clean car, well done, thank you for the time. I will be bringing my car back. place, clean car, well done, thank you for the time. I will be bringing my car back. More

by leo21 Verified Customer Verified Customer

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Good experience compared to other dealerships who start nice and then disappoint with all kinds of added costs. The insurance and finance reps were both very friendly professional. We already know the se nice and then disappoint with all kinds of added costs. The insurance and finance reps were both very friendly professional. We already know the service dept is also good having worked with Jordan in the past. More

by V_JAATINEN Verified Customer Verified Customer

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Gio and Jorge are best at car sales friendly and always there for there clients when needed always happy with their service been with them 8 years now .... can’t go wrong there for there clients when needed always happy with their service been with them 8 years now .... can’t go wrong More

by KEVINRIVERO0217 Verified Customer Verified Customer

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The service was exceptionally good. I was most impressed by the attention to safety issues in the age of COVID. All wearing masks. Good job! by the attention to safety issues in the age of COVID. All wearing masks. Good job! More

by jessy.devieux2 Verified Customer Verified Customer

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Unfortunately my experience at this dealership was the worst experience I have had purchasing/leasing a vehicle. While my initial interaction with Jorge Ramirez and his manager Scott Ticker was positive, worst experience I have had purchasing/leasing a vehicle. While my initial interaction with Jorge Ramirez and his manager Scott Ticker was positive, and based on this interaction and the offer that was made we chose to return the following day to lease the vehicle, however upon my return the experience quickly went down hill. Scott was not working that day, however Jorge was present for my conversation with Scott the day prior and therefore I anticipated the process would have been straightforward. It was anything but. In the past I have felt my sales agent to be an advocate and in this experience I found myself renegotiating on terms that were clearly discussed the day prior. When sitting down with the finance agent, Joe, everything was an issue from the simple misspelling of my name on the contract to having all the wrong pricing on the contract resulting in a monthly payment significantly higher than what had been agreed upon. We had clearly discussed and agreed on covering service for the 3 years of the lease which I have had on prior leases without issue and yet this also became a complicated issue. While I did not meet the manager that night, Sam Nelson, he was called each time to address the issues that came up with Joe by phone on speaker and he was extremely rude and condescending acting as though I was the one trying to add on things that again were clearly discussed prior. I left there feeling frustrated and quite frankly exploited. Unfortunately I have to return there for my services which I am anticipating there will be issues with given the roundabout manner they addressed the coverage of my service. I truly have not had an experience like this in the past, walking away regretting having made a lease agreement with this dealership. More

by K.Hernandez Verified Customer Verified Customer

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Great experience. The customer service was excellent. Also, very clean and safe. I enjoyed that the deal was done in a speedy fashion. I will be going back for other cars. Thank you Also, very clean and safe. I enjoyed that the deal was done in a speedy fashion. I will be going back for other cars. Thank you More

by AGIL0 Verified Customer Verified Customer

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AMAZING! Mr. Mack is so accurate! We had an appointment, which was respected and the services were done so fast. Thank you all for your effort to keep fast and Mr. Mack is so accurate! We had an appointment, which was respected and the services were done so fast. Thank you all for your effort to keep fast and ACURAte customers service during this crazy pandemic time. More

by GGGG79 Verified Customer Verified Customer

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The transaction was flawless, everything was done online and car was delivered to the house. The price I received was amazing and I'm saving a lot of money! and car was delivered to the house. The price I received was amazing and I'm saving a lot of money! More

by mikayela Verified Customer Verified Customer

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great job, great experience! they made everything posible for me even tho the situation was a little bit complicated. thank you guys for the experience for me even tho the situation was a little bit complicated. thank you guys for the experience More

by LBENITEZFELICIANO Verified Customer Verified Customer

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All staff is professional and amazing, great service, great deals. Acura Pembroke Pines is best dealer in South Florida and I totally recommend Acura Pembroke Pines for your next business. great deals. Acura Pembroke Pines is best dealer in South Florida and I totally recommend Acura Pembroke Pines for your next business. More

by OLGALUCIARGARZON Verified Customer Verified Customer

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