Jordan Ferber | Page 18

Workers in the Parts department is very rude. When an item is ordered and you call to confirm the arrival and go there and pick it up they're delivery is not appreciative. Companies must remember When an item is ordered and you call to confirm the arrival and go there and pick it up they're delivery is not appreciative. Companies must remember that without customers they will not exist. The business will tumble like many have in the past, and currently present. More

by QUEENIELORA Verified Customer Verified Customer

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Took my car in for service doing an oil change and transmission fluid flush along with 2 warranty replacements, this too a couple of days and I was supplied with a loaner in the meantime, when I got m transmission fluid flush along with 2 warranty replacements, this too a couple of days and I was supplied with a loaner in the meantime, when I got my car back everything g looked great, normally they do a car wash but I picked up my car after hours so I couldn’t complain. To my surprise when I got my car back, my 50$ MagSafe charger and my 100$ bottle of Givenchy cologne was missing from my center console! I’ve reported this to the service manager and all he was able to do was offer a free oil change which is really worth about 60$. In the end I’ve spent 200$ on maintenance and over 150$ (not including tax) on lost items for my service. I’m thoroughly disappointed that the only accommodation they can provide is this oil change on my next visit. I don’t trust taking my car here anymore in fear that more things will be stolen and they expect that a voucher will fix this mess!? Ridiculous. This has got to be the most expensive maintenance visit for just flushing fluids as I’ve lost almost an equal amount of items in value to what I paid for service! Is a free oil change going to replace my expensive cologne that I worked to purchase? ABSOLUTELY NOT! I’ve only ever worked with one service advisor and that’s Rayon, he’s great and I genuinely recommend him for service here but the theft and response was just horrible. I understand you can not blatantly accuse a tech or if people are stealing things after hours (this dealership was robbed and now has 24/7 security personnel in response) but it hurts knowing they could not recuperate for my lost items but a 60$ service voucher for a dealership I’ve lost interest in going to in the future. It’s the principle that matters in situations like this and I’ve felt as though because I’ve never voiced my concern the next day in person they just took my voicemail as a bluff. Again this has been the most disappointing experience I’ve had in ANY and I mean ANY establishment not even McDonald’s can xxxx me off as much as the service managers response did. More

by JAVIER Verified Customer Verified Customer

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My car is a much older model. However, I keep going to Acura because I trust the service team and appreciate the quality care my car gets. Jean knocked the ball out of the park w However, I keep going to Acura because I trust the service team and appreciate the quality care my car gets. Jean knocked the ball out of the park with the elevated level of customer care he provided. I felt that my money was well spent. He LISTENED and painstakingly addressed my concerns. Thank you Jean and thanks Acura for the exemplary service! More

by 21sam.Maxwell Verified Customer Verified Customer

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I have always had a great experience here. Great service. Marco Pinto is awesome. Very helpful always. Great service. Marco Pinto is awesome. Very helpful always. More

by lgdiaz487 Verified Customer Verified Customer

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Rayon and Jordan were excellent. Very professional and accommodating. Rayon also followed up with me when my part came in and secured another loaner Very professional and accommodating. Rayon also followed up with me when my part came in and secured another loaner More

by BOSBORN1 Verified Customer Verified Customer

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I bought my car at Pembroke Pines. All my experiences have been great; from the sale to service! All my experiences have been great; from the sale to service! More

by andrewweiner Verified Customer Verified Customer

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Acura of South Florida always treats me with honesty and respect. I feel very confident when I deal with management, sales and service, knowing my car is in great hands. I’ve been their client since 1991. respect. I feel very confident when I deal with management, sales and service, knowing my car is in great hands. I’ve been their client since 1991. More

by jjrs18 Verified Customer Verified Customer

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Had a good experience with with the manager Jordan. He made sure my car was fixed. He made sure my car was fixed. More

by canon.plurals_00 Verified Customer Verified Customer

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Staff are always pleasant, courteous and professional. Jordan is very informative and attentive to all my vehicles maintenance/ repairs. Jordan is very informative and attentive to all my vehicles maintenance/ repairs. More

by ROLIVO Verified Customer Verified Customer

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Excellent and professional customer service. Thank for taking care of my car so fast. Really appreciate the free Carwash, that was a nice bonus!! Thank for taking care of my car so fast. Really appreciate the free Carwash, that was a nice bonus!! More

by BIGCHINABLUE Verified Customer Verified Customer

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