Jonathan Valdez | Page 16

The car service was good but customer service was only up 75% helpful. they offered to charge me to $250 break into my car, which I had to outsource for much lower price ($120), as well as refused to tow up 75% helpful. they offered to charge me to $250 break into my car, which I had to outsource for much lower price ($120), as well as refused to tow my car to the dealership which is a service usually offered. This cost me an additional $150. Eventually my repairs were completely covered by my warranty. Unfortunately I had to pay almost close to my total car note for the month just to have my car serviced, (bad battery from dealership) even though repairs and transportation should have been Completely covered by my warranty. Also my car was not completely diagnosed and other problems we’re not addressed for other needed repairs. More

Report | Print

Keep up the excellent work and good management l well recommend too more people Goodson Acura recommend too more people Goodson Acura More

Report | Print

We were pleasantly surprised at the level of service we got. They do excellent work. got. They do excellent work. More

Report | Print

Service advisor Johnathon was very patient with my questions and I did not feel rushed at all which was great. I appreciated the clean bathrooms and cold drinks. I will be back. Thank you Goo questions and I did not feel rushed at all which was great. I appreciated the clean bathrooms and cold drinks. I will be back. Thank you Goodson for mailing me the coupons. Please keep on the coupon mailing list. Every bit helps. 5 stars More

Report | Print

Service is excellent. Time, for me, is very important. Drop off is efficient and my car was ready at the time given. Jonathan is great! Drop off is efficient and my car was ready at the time given. Jonathan is great! More

Report | Print

Johnathan Valdez was very courteous, he listens to my concerns and provides me with good recommendations to prevent future problems. Johnathan created a very positive service experience. concerns and provides me with good recommendations to prevent future problems. Johnathan created a very positive service experience. More

Report | Print

Great service department. Khang Nguyen is a pleasure to work with and takes great care of my older model TSX. I appreciate that he doesn’t try to upsell. work with and takes great care of my older model TSX. I appreciate that he doesn’t try to upsell. More

Report | Print

I’ve been a Goodson Acura customer for many years. Definitely 5 star dealership! Definitely 5 star dealership! More

Report | Print

Well, I cannot find enough adjectives to describe how Awesome Goodson Acura of Dallas is. I've been coming here for the past 15 years for all my Acura needs, and the service continues be excellent as day Awesome Goodson Acura of Dallas is. I've been coming here for the past 15 years for all my Acura needs, and the service continues be excellent as day 1. Bobby, Kayne and their team are true World-Class Service.. There are many dealerships; but only 1 Goodson Acura of Dallas !! More

Report | Print

Professional, courteous service dept staff. Provided honest, clear assessment of work needed on car. Clean facility with nice breakroom to work. Also provided loaner car and made the entire experience f honest, clear assessment of work needed on car. Clean facility with nice breakroom to work. Also provided loaner car and made the entire experience from start to finish very easy, fast and simple. Great job! More

Report | Print