Jonathan McClair

Hello, I visited Schomp Honda on April 1st, and my assigned sales agent was Craig Combs. I had two main concerns: the fuel tank wasn’t full at delivery and paint defects on the driver’s side rear d assigned sales agent was Craig Combs. I had two main concerns: the fuel tank wasn’t full at delivery and paint defects on the driver’s side rear door. I also had negative interactions with Craig. Craig was unfriendly and disinterested in selling me a vehicle. He left me alone while I was examining the CR-V and failed to help me identify the ‘Walk Away Auto-Lock’ feature. When I requested the vehicle identification number for insurance, Craig went outside with his colleagues for 10 minutes, leaving me alone. He apologized and explained that Schomp’s employees park their personal vehicles a mile away and have to carpool to pick up their cars. However, I needed him, and he didn’t make me feel like a priority. In fact, I felt like I was constantly waiting for Craig. I never felt like a priority as a customer. During discussions of how I would acquire the vehicle, Craig asked me if I liked “throwing away money” because I didn’t want to lease a vehicle. I purchased the vehicle and left the dealership. Upon returning home after delivery, I discovered that the fuel tank wasn’t full, which was missed during the pre-delivery inspection. I emailed Craig, and Craig apologized and suggested that I return when the tank was low for a top-off. Two weeks later, my vehicle ran low on fuel, so I returned to Schomp Honda. I addressed two issues: the vehicle needed a full tank of fuel, as indicated on the Honda window sticker, and there was a paint defect on my driver’s side rear door. Craig initially suggested another vehicle had opened their door into my car. Craig contacted the service department, which informed him the paint defects wouldn’t pass their pre-delivery inspection. Craig informed me Schomp wouldn’t help me. I knew the pre-delivery inspection wasn’t foolproof, as my gas tank wasn’t full when I received my new CR-V. Before discussing the paint defects with Schomp Honda and Craig Combs, I reviewed the warranty booklet, which advised contacting the dealership first, followed by contacting American Honda Corporate in Torrance, California. I spoke with Schomp Honda and Craig, but Schomp declined to help. I left the dealership dissatisfied because I felt like I was wronged. In customer service, I believe in “assume positive intent.” Schomp Honda and Craig Combs should’ve addressed my concerns and treated me as a valued customer. They should’ve advocated for me and delivered a product that meets Honda’s quality standards. It is my opinion that my Honda had a paint defect. I didn’t intend to extort Schomp; my vehicle had a defect, and I sought their assistance. Their approach made me feel unethical and implied that someone intentionally opened their car door into my Honda, and they informed me that they wouldn’t help me. In light of my experience, I urge you to exercise caution and conduct a thorough inspection before making a purchase. Before delivery, conduct a comprehensive examination of your vehicle to ensure that the paint meets your standards. Avoid evening deliveries as they prevented a thorough paint inspection before leaving the dealership. While no vehicle is flawless, my paint defect is unacceptable. I felt unvalued and unwelcome by Schomp Honda and Craig Combs. I’m delighted with my new Honda CR-V, especially its hybrid system, fuel efficiency, and sturdy construction. I left Schomp Honda as a dissatisfied customer. After leaving, Craig and Schomp’s manager, Travis Taggart, did reach out to help me with my defective paint, but I was disgusted by the experience I had while a customer in the dealership and decided not to return. I fixed the paint defects myself. I’m happy with my Honda, and disappointed with Schomp Honda. Travis, thanks for trying to make things right. Craig, I wish our experience had been better. More

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Craig is fantastic--very professional and kind. He truly went above and beyond to make sure everything was perfect with our latest car purchase. Highly recommend Schomp Honda: it has been a great e He truly went above and beyond to make sure everything was perfect with our latest car purchase. Highly recommend Schomp Honda: it has been a great experience every time (thank you, all)! More

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Our second time here and it could not have been easier. Would definitely recommend to anyone looking to buy. Would definitely recommend to anyone looking to buy. More

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Ben was great! He made sure I left the dealer with a new vehicle same day and with all my questions answered no matter what. He made sure I left the dealer with a new vehicle same day and with all my questions answered no matter what. More

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No pressure and straightforward on the price of the car. The associates were knowledgeable and friendly. Easy to deal with. The associates were knowledgeable and friendly. Easy to deal with. More

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Sasha was very professional and easy to work with. He was very patient and answered all my question’s. I would reccomed him to others. I have bought a few cars in the past from Schomp Honda and have He was very patient and answered all my question’s. I would reccomed him to others. I have bought a few cars in the past from Schomp Honda and have always had a great experience!! More

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I recently had the pleasure of purchasing a car from Schomp Honda in Highlands Ranch, and I cannot recommend them highly enough. Alex Giner, who assisted me, was incredibly friendly, eager to help, and Schomp Honda in Highlands Ranch, and I cannot recommend them highly enough. Alex Giner, who assisted me, was incredibly friendly, eager to help, and extremely knowledgeable in his field. If you're in the market for a new vehicle, I highly encourage you to visit Schomp Honda and ask for Alex. You won't be disappointed! More

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Schomp honda has one of the best people I met who made my car buying experience a pleasant one. This was my first new car so this was very important for me and Joshua and Jonathan at Schomp Honda made sure t car buying experience a pleasant one. This was my first new car so this was very important for me and Joshua and Jonathan at Schomp Honda made sure that I understood each aspect of the car that I am buying and gave me a detailed explanation of the financing of the car. Pretty happy with this experience. Highly recommended! The best part is no dealer fee! More

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Excellent experience! Hands down the best dealership I've ever purchased from ! 5 star all the way ! Hands down the best dealership I've ever purchased from ! 5 star all the way ! More

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Julien was awesome! He is extremely knowledgeable, professional, helpful and friendly. He knows Honda vehicles inside and out, and was able to answer all my questions in He is extremely knowledgeable, professional, helpful and friendly. He knows Honda vehicles inside and out, and was able to answer all my questions in the moment, from the simple to the technical. He really went the extra mile in so many ways including, unasked and on his own initiative, bringing my new CR-V out front so my daughter could see it before she had to leave, and then returning it to the detailing area so they could finish up. Best dealership experience I’ve ever had. More

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