Jonald Fils

My salesman was great. The dealership experience was not. It took over two months for me to purchase a used car because of the issues. When I got the car it was broken, ha The dealership experience was not. It took over two months for me to purchase a used car because of the issues. When I got the car it was broken, had open recalls, and bad body work that the dealer completed. More

by THEMAITLANDTEAM Verified Customer Verified Customer

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Overall, it has been a disappointing experience dealing with Audi Coral Springs. I had the opportunity to purchase a couple of other vehicles from other dealers, but I went with Audi Coral Springs based on with Audi Coral Springs. I had the opportunity to purchase a couple of other vehicles from other dealers, but I went with Audi Coral Springs based on their reviews and reputation. Also, they disclosed an issue with the vehicle I was interested in before I purchased it and offered to repair the vehicle at no additional charge. On top of this, I was provided with a free loaner while the vehicle was being prepped. There was also a cosmetic flaw with the vehicle that they agreed to repair. However, the final repair was lackluster at best. Despite being approved and signing all of my purchase paperwork, I was forced to visit the dealership a second time to sign all of the purchase paperwork for unexplained reasons. This alone should have given me pause, as now there were 2 purchase contracts. When I was contacted that my car was ready, no one involved with my purchase was available and I was not given any of the paperwork related to my purchase, vehicle service contract, etc. It took three weeks and another visit to the dealership to obtain the paperwork. I pointed out some discrepancies related to a fee as well as a sales tax overcharge. The fee was explained and I was correct in that I was overcharged for the sales tax. I was told that a check for the tax overcharge would be mailed to me. However, while reviewing the paperwork, a finance manager (not involved in my purchase) noted a discrepancy of over $1800 between the purchase agreement and the finance contract. They claimed that this was related to a "Permaplate" paint protection package that was never disclosed to me as well as other miscellaneous fees. The Permaplate charge alone was $999 for 1 year of protection, which I would never have agreed to had I known what a short coverage period was involved. It was also never listed in the finance contract. I was also charged a "title agency fee" of over $400, despite having provided my own license plate. I have titled numerous cars in the past using my own plates and have never been charged over $200, with all fees included. Additionally, no one ever explained how the vehicle service contract or mandatory Lojack product works or how I go about accessing/using it. This should have been part of the delivery process, which again, never took place. The only reason that I am giving them 2 stars is solely due to the disclosure/repair of the motor mount as well as the loaner I was provided. At the end of the day, if I had it to do all over again, I would take my business elsewhere. And to any prospective buyers: Even if your salesman is insistent on you leaving a Google, Yelp, etc. review, make sure you do so AFTER everything is said and done. More

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Jonald made it easy to purchase my new Audi. I was able to drive off with my new car the same day. I was able to drive off with my new car the same day. More

by MARK.SUDIKOFF Verified Customer Verified Customer

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The Audi dealership had great inventory and provided us with a like new preowned Q3 for a very fair price. with a like new preowned Q3 for a very fair price. More

by NKR47 Verified Customer Verified Customer

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