Jon Shapiro

Courteous, Timely and professional. Engaging in conversation and down to earth. Will definitely be back. Engaging in conversation and down to earth. Will definitely be back. More

by pamarulla2011 Verified Customer Verified Customer

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John, Tina, & Tami were all excellent right from the start of my issues. From start to finish I’ve never had such phenomenal customer service. From engine issues to an inspection they got me tight! Will start of my issues. From start to finish I’ve never had such phenomenal customer service. From engine issues to an inspection they got me tight! Will definitely be loyal to NYE! More

by ALLINAJACOBS Verified Customer Verified Customer

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I had a wonderful experience. Truly the best customer service! It was very quick and helpful! Truly the best customer service! It was very quick and helpful! More

by Sabina Verified Customer Verified Customer

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Great service and great customer service. Solved the issue with my car that another dealer couldn’t. Solved the issue with my car that another dealer couldn’t. More

by Wpeters1166 Verified Customer Verified Customer

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The staff is always patient and goes over your options throughly. I would recommend this dealership over and over again . throughly. I would recommend this dealership over and over again . More

by mpret510 Verified Customer Verified Customer

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Tina and the Service team really saved me this week. I did not have an appointment and they squeezed me in. Got me back on the road. I will continue to drive to ROME for Service even with the Volkswa I did not have an appointment and they squeezed me in. Got me back on the road. I will continue to drive to ROME for Service even with the Volkswagon right around the corner for me in new Hartford. Thanks again. More

by justinciotti Verified Customer Verified Customer

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Excellent Dealership. Everyone is friendly and courteous. No pressure buying experience. Service department is the best reason to purchase your next VW here. Knowledgeabl Everyone is friendly and courteous. No pressure buying experience. Service department is the best reason to purchase your next VW here. Knowledgeable caring service department. Will make sure you are satisfied or make it right. Tami did a excellent job explaining everything. Jon is always available if I have any concerns or questions, I know he will take care to make sure I'm satisfied. More

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Excellent Service as always! !! Treated very well, Thank you to the service staff at NYE VW of Rome!! !! Treated very well, Thank you to the service staff at NYE VW of Rome!! More

by stephen71591 Verified Customer Verified Customer

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The whole experence was great. Tina did a great job explaining everything. Was in and out pretty quickly. I do think the door harness shouldn't have to be replaced in 3 years. I ha Tina did a great job explaining everything. Was in and out pretty quickly. I do think the door harness shouldn't have to be replaced in 3 years. I had it replaaced 3 years ago More

by JSCHA13875 Verified Customer Verified Customer

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I am always happy with the service I recover at Nye. Everyone is so courteous and respectful. Everyone is so courteous and respectful. More

by jbloomquist Verified Customer Verified Customer

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