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Jon Higgins
Jon Higgins at Toyota of Scranton

Jon Higgins

Service Advisor

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

Contact Me
4.8
55 Reviews

Dealership Experience

4 yrs, 2 mos

Industry Experience

7 yrs, 11 mos

Languages Spoken

English English

4.8

55 Reviews

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55 Reviews of Jon Higgins

July 10, 2025

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Employee Rating

Very professional, informative, assisting and responsive. I needed assistance with how to use a certain feature in my vehicle and was assisted without hesitation. The meal voucher is also a classy touch to More

by RAPA74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 10, 2025

Toyota of Scranton responded

RAPA74, Thank you for the kind words! We're so glad our team was able to assist you quickly and professionally with your vehicle feature. It's great to hear you enjoyed the meal voucher as well—we love adding those little touches to make your experience even better. We appreciate your feedback and look forward to seeing you again! Warm regards, The Service Team Toyota of Scranton

July 10, 2025

Dealership Rating
Employee Rating

Professional ,friendly people and good service. Best wishes for your and the company keep going More

by YESILOVEGOD27
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Stephanie McNair, Alan Aimer, Kacie Greico, Tom Kirkpatrick, Kevin Morrow, David Grieco, james Brown, John Boyer, Hailee Politz

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Jul 10, 2025

Toyota of Scranton responded

YESILOVEGOD27, Thank you for the wonderful feedback! We're happy to hear you experienced professional, friendly service during your visit. Your kind words and well wishes mean a lot to our team. We look forward to serving you again! Warm regards, The Service Team Toyota of Scranton

July 02, 2025

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Employee Rating

Great service team! Answers all my questions and are very knowledgeable. Would recommend to anyone! More

by CBFRANCESKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Grieco

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Jul 03, 2025

Toyota of Scranton responded

CBFRANCESKI, Thank you for the great feedback! We're so glad to hear our service team was able to answer all your questions and provide a helpful, knowledgeable experience. We truly appreciate your recommendation and look forward to seeing you again! Warm regards, The Service Team Toyota of Scranton

June 19, 2025

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Employee Rating

Fast service, always take care of all my needs. Easy to get a appointment , and very nice waiting area. More

by lennydel5291
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 19, 2025

Toyota of Scranton responded

lennydel5291, Thank you for the great feedback! We're glad to hear that scheduling is easy, your needs are always taken care of, and you enjoy our waiting area. We appreciate your support and look forward to seeing you again! Take care, The Service Team Toyota of Scranton

June 05, 2025

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Employee Rating

Always have a great experience when we go for service at Toyota. Always kept up to date on procedures and time frames. More

by LCNOLDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 06, 2025

Toyota of Scranton responded

LCNOLDY, Thank you so much for your kind words! We're happy to hear that you consistently have a great experience with us. Keeping you informed and comfortable throughout your visit is always a top priority. We truly appreciate your continued trust in Toyota of Scranton! Warm regards, The Service Team Toyota of Scranton

May 11, 2025

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Employee Rating

Fast service , easy to make an appointment. They are always friendly, take great care of my Rav4. More

by lennydel5291
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Thomas

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May 13, 2025

Toyota of Scranton responded

lennydel5291, Thank you for the great feedback! We're glad to hear that scheduling was easy and that our team continues to provide fast, friendly service. We truly appreciate your trust in us to take care of your RAV4! Take care, The Service Team Toyota of Scranton

April 19, 2025

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Employee Rating

everything went well with my Rav-4 2021 car service. All my questions were answered and enjoyed my lunch with the compliments of Jon/Kacie. More

by JANDPMCS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kacie Greico

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Apr 21, 2025

Toyota of Scranton responded

JANDPMCS, Thank you for the great review! We're glad everything went smoothly with your RAV4 service and that all your questions were answered. It’s wonderful to hear you enjoyed lunch—Jon and Kacie will be happy to know their gesture was appreciated! We look forward to seeing you again next time. Warm regards, The Toyota of Scranton Service Team

March 28, 2025

Dealership Rating
Employee Rating

Great experience super friendly staff. . and got the work done quick and good . I would recommend it More

by KENN809
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 30, 2025

Toyota of Scranton responded

KENN809, Thank you for the great feedback! We're glad to hear you had a positive experience with our friendly team and that the work was done quickly and well. We truly appreciate your recommendation! If there's anything we could have done to make it a 5-star visit, we’d love to hear your thoughts — your feedback helps us grow. Best, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

March 21, 2025

Dealership Rating
Employee Rating

Everyone is Courteous, professional, friendly, trustworthy. Their wait time is pretty accurate and they have a snack bar and Internet to use while you wait. More

by AGANYWHERE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 30, 2025

Toyota of Scranton responded

AGANYWHERE, Thank you for the great feedback! We're so glad to hear that our team’s courtesy, professionalism, and trustworthiness stood out during your visit. It’s also great to know you enjoyed the amenities while you waited — we aim to make every part of your experience as comfortable as possible. We appreciate your continued support! Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

March 19, 2025

Dealership Rating
Employee Rating

Great Trust Kind Good service Clean Fair Fairly price Good advisor No worries Giving The car to them More

by MAGNETIMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 20, 2025

Toyota of Scranton responded

MAGNETIMAN, Thank you for your kind words and for sharing your experience! We're thrilled to hear that you found our service to be great, fair, and trustworthy. Providing a clean and welcoming environment, along with knowledgeable advisors, is important to us, and we’re glad it made a positive impact on you. We appreciate your trust in us with your vehicle and look forward to serving you again in the future! Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

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