Johnny Yanez

Subject: Feedback Regarding Promised Car Wash Service Dear Mb Plano, I purchased a 2023 GX 580 six months ago for $125,000, and overall, my experience has been positive. The vehicle has per Service Dear Mb Plano, I purchased a 2023 GX 580 six months ago for $125,000, and overall, my experience has been positive. The vehicle has performed well, and your service staff has been courteous and professional. However, I’m writing to express my disappointment regarding the complimentary car wash that was promised at the time of purchase. I was told I could receive free car washes, but when I brought my vehicle in, I was informed that it’s only complimentary with a service appointment. Furthermore, I was told I could visit a Lexus service center owned by the same group — but they declined the wash, stating it only applies to Lexus vehicles. This experience was frustrating, especially when compared to my experience with Sewell. I also own a BMW purchased from Sewell, and their complimentary car washes are available regardless of whether I’m there for service or whether the vehicle was even purchased from that location. I’ve even taken my GLE there, and they washed it without issue. That’s the level of service I associate with premium dealerships. I respectfully request that your sales team avoid making promises that cannot be consistently delivered. Managing expectations honestly is key to maintaining trust and customer satisfaction. And just to clarify — I do not work for Sewell. Thank you for your time and attention to this matter. Sincerely, GK Reddy More

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Jake was outstanding! Would for sure return and become a Benz family! Will be buying GLC 300 and will recommend to friends and family. Would for sure return and become a Benz family! Will be buying GLC 300 and will recommend to friends and family. More

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work was done perfect but when the vehicle returned interior and exterion was not clean i think it was not washed properly and cleaned the interior apart from that everything was perfect interior and exterion was not clean i think it was not washed properly and cleaned the interior apart from that everything was perfect More

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It’s all ways pleasure taking my car in for service. I never feels like they are pushy I never feels like they are pushy More

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Great customer service and excellent communication. Our service advisor was great his communication was very helpful and professional. Our service advisor was great his communication was very helpful and professional. More

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As in previous purchases, our transaction and purchase of a new car was a no hassle pleasant experience Eric was professional and helped us immensely in our selection. Alex Walked us through the purchase and a new car was a no hassle pleasant experience Eric was professional and helped us immensely in our selection. Alex Walked us through the purchase and financial aspects of buying the car with ease and in a very short time. We love Mercedes-Benz of Plano. More

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