Loved the car bought it as soon as I saw it.
But dealing with this dealership was very dissapointing. I bought an EV and was told it is charged and I said please charge full I will wait. But aft
But dealing with this dealership was very dissapointing. I bought an EV and was told it is charged and I said please charge full I will wait. But after leaving from there realized it was only 35% charged. Plus then saw washer fluid was low . Tried to contact them but since they sold the car they took their own time to respond back. Plus came home to realize that the charger they gave me was not working. More frustration , could not drive the car till next day as had to wait to call electrician and install new socket for a higher voltage charger. Not happy with the experience.
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by sdabas.tax
Aug 07, 2025 -
eCarOne responded
Shalini, thank you again for taking the time to speak with me over the phone and for sharing your honest feedback. I want to reiterate how sorry I am that your experience fell short of the standards we strive for at eCarOne. As we discussed, we clearly dropped the ball on a few important details, from the charge level of your BMW i5 M60 to the delayed follow-up and the charger issue. That is not how we want any customer to feel after taking delivery, and I completely understand your frustration.
On a brighter note, I am glad to hear that you are loving the i5 M60. It is an exceptional EV and a personal favorite of mine. While we cannot undo the initial frustration, please know that your experience has led to internal conversations and process improvements on our end, especially around EV deliveries and charger readiness.
We appreciate your business and your patience, and I hope your new BMW brings you plenty of enjoyment moving forward.
Michael Rhima
General Manager
eCarOne
Aug 07, 2025 -
sdabas.tax responded
Thank you for your response and your call in the morning. I appreciate it. I love the car and now really enjoying it. Thank you for going the extra step of sending me a new charger and listening to my experience. I believe this has changed my view and I know sometimes things like this can frustrate a client but they were now taken care of very professionally. I will surely recommend Ecar One to family and friends, as I am leaving with a smile , fully satisfied and an awesome car.
This was my third time doing business with Johnny.
Always a great experience. ECar One is my goto for vehicles. period!
Always a great experience. ECar One is my goto for vehicles. period!
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by Will
Jul 29, 2025 -
eCarOne responded
Thank you, Will! We truly appreciate your continued trust and loyalty. It’s always a pleasure working with you, and we're glad Johnny continues to deliver a great experience. Enjoy your Audi, and thank you for making eCarOne your go-to for vehicles. Welcome back to the eCarOne family!
Great experience with Johnny and the crew at eCarOne.
We have been looking for a good deal on a 2dr Bronco for my daughter and finally found one here. Easy buying process. I normally purchase my vehicles
We have been looking for a good deal on a 2dr Bronco for my daughter and finally found one here. Easy buying process. I normally purchase my vehicles at a certain location in Frisco so a little apprehensive at first to go to one I’m not familiar but these guys delivered. Highly recommend!
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by Eduardodesabelle
Jul 19, 2025 -
eCarOne responded
Thank you, Eduardo! We’re so glad Johnny and the team at eCarOne were able to help you find the perfect Bronco for your daughter. It means a lot that you gave us the opportunity, and we’re happy to hear we delivered a great experience. Welcome to the eCarOne family, and thank you for the recommendation!
Great service.
Friendly, knowledgeable and efficient. Would use them again. Everyone was wonderful to work with.
Friendly, knowledgeable and efficient. Would use them again. Everyone was wonderful to work with.
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by Neiciern
Jul 17, 2025 -
eCarOne responded
Thank you for the 5-star review! Congratulations on your Tesla purchase. We’re so glad Johnny and the entire eCarOne team provided you with friendly, knowledgeable, and efficient service. Welcome to the eCarOne family—we’d be happy to work with you again anytime!
The whole process was super easy!
Good price on the car, gave me great value on my trade in. Out the door in an hour. Johnny was super helpful in getting the car ready and paperwor
Good price on the car, gave me great value on my trade in. Out the door in an hour. Johnny was super helpful in getting the car ready and paperwork all put through. I would definitely recommend.
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by phillipbmeyer
Jul 16, 2025 -
eCarOne responded
Thank you, Phillip! We’re thrilled to hear the process was smooth and efficient for you. Congratulations on your BMW purchase! Johnny and the team work hard to make things as seamless as possible, and we’re glad you felt well taken care of. Welcome to the eCarOne family, and thank you for recommending us!
Johnny was absolutely fantastic, my entire experience was
top-notch from start to finish. I will refer all of my friends and family to Johnny and eCarOne!
top-notch from start to finish. I will refer all of my friends and family to Johnny and eCarOne!
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by aubreyg
Jul 09, 2025 -
eCarOne responded
Thank you, Aubrey! Congratulations on your Range Rover purchase! We’re thrilled to hear Johnny provided a top-notch experience from start to finish. Welcome to the eCarOne family—we truly appreciate your referrals and look forward to working with your friends and family in the future!
I had an incredible experience with ECarOne and Johnny
Tran. I had been searching for months for the perfect car, and when I found it, Johnny made the entire out-of-state purchase completely seamless. Buy
Tran. I had been searching for months for the perfect car, and when I found it, Johnny made the entire out-of-state purchase completely seamless. Buying sight unseen from Texas to Georgia, I had to put a lot of trust in him and he absolutely delivered. He sent detailed photos and videos, personally drove the car to show me everything, and answered all my questions right away every time. The car arrived exactly as described and in perfect condition. He even helped coordinate the enclosed trailer delivery. Truly professional, responsive, and trustworthy. I highly recommend working with Johnny!
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by Heather Buchs
Jul 09, 2025 -
eCarOne responded
Thank you, Heather, for sharing your wonderful experience! We’re so glad Johnny made your Maserati purchase seamless and worry-free, even from out of state. Buying sight unseen requires a great deal of trust, and it’s fantastic to hear Johnny’s professionalism and attention to detail gave you complete confidence every step of the way. Welcome to the eCarOne family, we hope you enjoy every moment with your new Maserati!
Johnny, Amani and the team were very helpful and
knowledgeable during the process. We would recommend them!
knowledgeable during the process. We would recommend them!
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by MRF
Jul 03, 2025 -
eCarOne responded
Thank you for your kind words! We’re so glad Johnny, Amani, and the rest of our team were able to make your experience smooth and informative. We truly appreciate your recommendation. Welcome to the eCarOne family!
Best service buy the dream car 🚘🥳 thank you Johnny and
a Osborn Amani 👍 Very professional 🍾🥂
a Osborn Amani 👍 Very professional 🍾🥂
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by Janet
Jun 07, 2025 -
eCarOne responded
Thank you, Janet! Congratulations on purchasing your dream Tesla! 🚘🥳 We're thrilled to hear you had the best service experience with Johnny and Amani — we’ll be sure to share your kind words with them. Welcome to the eCarOne family! 🥂
Seamless transaction.
Johnny and his team did a fantastic job of keeping me in the loop during the entire transaction. Love my X5 M50i. Will definitely buy from them again
Johnny and his team did a fantastic job of keeping me in the loop during the entire transaction. Love my X5 M50i. Will definitely buy from them again.
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by Foxrus14
Jun 05, 2025 -
eCarOne responded
Thank you for the awesome review! We're thrilled to hear Johnny and the team made your BMW X5 M50i purchase seamless and kept you well-informed throughout. Enjoy the drive, and welcome to the eCarOne family—we look forward to helping you again!