Johnny Tran

eCarOne responded

Phillip, thank you for the five star review and for choosing eCarOne for your BMW purchase. We are glad to hear Johnny Tran was excellent to work with and that our team delivered a great experience. We truly appreciate your feedback and welcome you to the eCarOne family. Let us know if we can help with anything down the road.

eCarOne responded

Francoise, thank you for the five star review and for choosing eCarOne for your Genesis purchase. We are glad to hear Johnny Tran and our team took great care of you and delivered exceptional service. We truly appreciate your feedback and welcome you to the eCarOne family. If you need anything down the road, we are always here to help.

eCarOne responded

Thank you for the five star review and for choosing eCarOne for your Audi purchase. We are so glad to hear that your car buying experience was easy and completely hassle free. Johnny is amazing with his clients and Ash in financing always delivers a professional and smooth process. Welcome to the eCarOne family. We truly appreciate the recommendation and look forward to helping you again in the future. Enjoy your Audi!

eCarOne responded

Steve, thank you for the five star review and for taking the time to visit us. We appreciate your kind words about Paul and TL and we are glad to hear they provided a sincere, professional, and well informed experience. Even though the vehicle did not have the exact features you were looking for, we are grateful for the opportunity and we are always happy to help you find the right fit. We look forward to earning your business when the perfect vehicle comes in. Thank you again for considering eCarOne and we hope to see you soon.

eCarOne responded

Usman, thank you for the feedback. You were in contact with our team for over two weeks and at no point did we ever tell you the vehicle was on hold for you. The only way we reserve a vehicle is with verified proof of funds or approved financing and agreed pricing. As a high volume nationwide retailer, we cannot hold vehicles based solely on intent, and we apply this policy fairly to every customer. You chose to wait for a 401k loan to fund, which we respect, however without verified funds we cannot remove a vehicle from the market. Asking for confirmation of funds prior to pickup is standard practice to protect all customers and ensure inventory is handled fairly and transparently. Calling our team “frauds” and “bullies” simply because you missed out on a vehicle is not accurate and frankly comes across as emotional and unfair. We treat every guest with respect, and while we understand this situation was frustrating for you, resorting to name calling does not change the facts. We wish you the best in your Porsche search and hope your next transaction goes smoothly.

eCarOne responded

Thank you, Suzy, for the 5-star review and for choosing eCarOne for your Audi purchase. We’re thrilled to hear that you had an easy and professional experience with Johnny and the team. Enjoy your new Audi, and welcome to the eCarOne family!

eCarOne responded

Thank you, Abel, for the fantastic 5-star review and for choosing eCarOne in Plano, Texas for your Volkswagen purchase! We are thrilled to hear Johnny made your first car buying experience smooth, professional, and enjoyable. Our team takes pride in delivering an easy and transparent process for every guest. Enjoy your new Volkswagen and welcome to the eCarOne family!

eCarOne responded

Thank you for the 5-star review and for choosing eCarOne in Plano, Texas for your Tesla purchase! We are thrilled to hear JT and Ash made your experience smooth, professional, and enjoyable. Our team works hard to provide transparent communication and expert knowledge to make every EV purchase easy and stress free. Enjoy your new Tesla and welcome to the eCarOne family!

eCarOne responded

Thank you, Mr. Madison, for the 5 star review and for choosing eCarOne for your Tesla purchase. Welcome to the eCarOne family! We’re thrilled Johnny delivered great customer service and that you would recommend us. At eCarOne in Plano Dallas, we take pride in offering luxury and electric vehicles with a seamless, no-hassle buying experience where customer care always comes first. We appreciate your trust and look forward to serving you again in the future.