John Wagner

Zach Kraft was a great guy to do business with, he was very helpful and knew his stuff about the car I bought from him. He also had most of the paperwork ready to go the morning that I came in to sign the very helpful and knew his stuff about the car I bought from him. He also had most of the paperwork ready to go the morning that I came in to sign the papers, so thank you. Jimmy also helped out and got me where I needed to be with a payment, I do appreciate it. This is my 4th car with D'Arcy and a total of 6 cars now with Hyundai all together since 2012. I usually buy a new car every 3 to 4 years. I will definitely be coming back to see Zach in the future. Thank you again and I love my new car. I also want to thank Chas in Service for getting the problem fixed with the new car and back to me in a few days and contacting me to make sure I was happy with the repair afterwards. I also wanted to thank Nick Blazen for coming out and taking a picture of a spot on the paint of my new car that he noted on my account for the future if needed. Thank you again everyone. More

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Had a slight alignment issue with our New Venue , called John Wagner and he got us in the very next day. Great service John Wagner and he got us in the very next day. Great service More

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I have been buying from D'Arcy since 2011 and they have always treated me like family. Highly appreciated them. Hands down best in town always treated me like family. Highly appreciated them. Hands down best in town More

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always had a good experience with D' arch work was done in a short time in a short time More

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Was handled by John Wagner perfectly. Couldn't ask for a better service experience. Thank you. Couldn't ask for a better service experience. Thank you. More

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Purchased a new Hyundai Santa Cruise First negative feedback- car came with free maintenance for the first 3 oil changes ~ called and requested an appointment “was told that I had to wait 3 months” S feedback- car came with free maintenance for the first 3 oil changes ~ called and requested an appointment “was told that I had to wait 3 months” So I had to take my car to a local shop where I only had to wait 1 day Second bad experience ~ the brakes for my new 2022 Santa Cruise started making loud noises and bad vibration when stopping. Car was only 6 month old. I called Darcy Hyundai in Joliet and requested an appointment to bring in for inspection because I was worried about not being to stop. Was informed that I had to wait 3 months to bring in for service. I then requested to speak to the service manager. He asked why did I want to speak to him? I told him the issue. His response was “what were you told” I said they want me to wait 3 months. He said “ you heard they, you have to wait” I said it’s a new vehicle! He said it didn’t matter. I said the vehicle wasn’t drivable, can I drop off and possibly get a loaner. He said “no loaners” So I had a new vehicle with a safety issue and Darcy wouldn’t help me! I took a loss by trading the car in with a different dealer I will never buy a vehicle again from Darcy Hyundai ~ the worst service I’ve ever had And rude treatment by management More

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Clean waiting room and friendly staff that kept me informed while my car was being serviced. informed while my car was being serviced. More

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Everyone there is so friendly. I took my car in for an oil change and was in and out in a reasonable amount of time. The pop and chips was a nice added bonus while waiting for my c I took my car in for an oil change and was in and out in a reasonable amount of time. The pop and chips was a nice added bonus while waiting for my car to be done. Also happy that they washed my car too. Over the years I’ve bought two cars from Darcy and will continue to recommend them to family and friends. More

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Service was performed in a timely fashion. All technicians were pleasant, as was check- out. All technicians were pleasant, as was check- out. More

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I was a little disappointed when the service guy told my son they don't service Genesis' any more... without even asking him what year the car was. So unfortunately we had to go to the service manager direc son they don't service Genesis' any more... without even asking him what year the car was. So unfortunately we had to go to the service manager direct to say that wasn't right. D'Arcy always makes it right!! More

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