John Veltri

GARY THE CROWN SERVICE MGR. dissuaded me from bringing my Crown Hyundai factory-certified Tucson there after two other automotive shops said the EV/12 volt battery was set up in dissuaded me from bringing my Crown Hyundai factory-certified Tucson there after two other automotive shops said the EV/12 volt battery was set up in a way that they could not figure out. GARY THE SERVICE MGR. told me the battery was not covered by warranty but the Crown sales mgr. (and my Crown Hyundai factory certified warranty) said it was. When I dropped the car off, a random woman (not a service rep.) was enlisted to take my keys and call me an Uber. She mentioned they have only ONE EV mechanic so it would take "days" to replace my battery! When I called at 1 pm the day after dropping my car off, they had no record of my car in the computer system, didn't know where it was or who had the key. The person who is supposed to be the SERVICE MANAGER, GARY, called me back to say they would take care of my car "as soon as they could." This is an example of why I didn't want to take my car to the dealership in the first place. It took a WEEK to get the battery changed and tires rotated. Car returned dirty. No one reviewed charges or what was done to car. Calls for more info were unreturned. Worst "service" experience ever. I will be trading my car so I never have to deal with these people again. More

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Don’t recommend would have never bought from here had I known before hand. Communication is awful recall no hurry airbag light schedule out 2 months. Called another dealer for same issues got me in 1st wee known before hand. Communication is awful recall no hurry airbag light schedule out 2 months. Called another dealer for same issues got me in 1st week in September. Don’t do business here. More

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