John Shaw

It never changes with Assistant Service Mgr John Shaw…except to be better as he always seems to find a way to raise the bar on an amazing service experience!! I say that confidently as he’s been ha Shaw…except to be better as he always seems to find a way to raise the bar on an amazing service experience!! I say that confidently as he’s been handling my appointments for over a decade now and I’m on my third RDX. This time I brought in my RDX to John during the week leading up to the Memorial Day weekend for a pre-road trip maintenance check and oil service. John was wonderful about fitting me into a busy schedule and expediting the process from the moment he greeted me. He’s consistently thorough and professional as well as genuinely helpful and engaging. And all that paid off when right from start he and the service technician noticed my RDX was missing a piece of trim along the roofline. As my RDX is new, it seems there may have been a loose latching mechanism from the factory. Knowing I was leaving on a trip in a few days, John immediately put in an order for the replacement trim. Meanwhile, John wasted no time in getting my RDX serviced and amazingly had me on my way in just over an hour. I couldn’t be more pleased. Always dependable, John contacted me the next afternoon to arrange bringing my RDX back in to have the new trim piece installed. John was super organized and upon arrival the second time that week had everything set up to attach the trim piece. I’m so grateful to John and the service technician for all they did to ensure my RDX was in perfect condition for my extended travel plans over the Memorial Day holiday. I’m happy to say my RDX ran beautifully the whole trip. You’re fantastic, John…THANK YOU!! More

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John Shaw is an excellent auto service advisor. He’s always very helpful, knowledgeable, and communicates clearly about what my car needs. I appreciate his honesty and the time he takes to explain He’s always very helpful, knowledgeable, and communicates clearly about what my car needs. I appreciate his honesty and the time he takes to explain repairs and options. It’s reassuring to have someone so reliable and professional helping with my vehicle. More

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I’ve been working with John Shaw for years, well after my car’s warranty expired. Working with John and Chris (the mechanic) is such a pleasant experience that I starting being my Honda to them for service i car’s warranty expired. Working with John and Chris (the mechanic) is such a pleasant experience that I starting being my Honda to them for service in addition to the Acura. John has always conveyed very clearly repairs that need immediate attention and other work that can be pushed down the road a bit. He always does his best to work around my schedule and does what he can to make the process as simple and convenient as possible. More

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Very good deal on car among 4 in the state. John Shaw in service is Top 1 I've ever dealt with in 45+ years of cars. Professional, goes above and beyond expectations!!! John Shaw in service is Top 1 I've ever dealt with in 45+ years of cars. Professional, goes above and beyond expectations!!! More

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John Shaw of Crown Acura is a valued team member who consults with customers to take care of their needs. Instead of overselling me, he found a bulb that would work in tail light since the actual part consults with customers to take care of their needs. Instead of overselling me, he found a bulb that would work in tail light since the actual part was not in stock and he didn’t even charge me for the part. He consulted with me on the $750 headlight repair, and since the car is my spare beach car not normally used at night and my bright lights worked, we agreed it wasn’t worth the repair cost. Then he was able to help me enter the radio code too. What a great service experience! Crown Acura cares about their customers! More

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John is a great guy very responsive and helpful. Honest and gets us taken care of promptly. Honest and gets us taken care of promptly. More

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Thank you for always going above and beyond. You are very knowledgeable, helpful and trustworthy. You are very knowledgeable, helpful and trustworthy. More

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John Shaw and his team always provide professional and excellent service as needed when required. excellent service as needed when required. More

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John and the entire crown team was so nice and accommodating. My experience was great! accommodating. My experience was great! More

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John shaw is always so helpful and courteous. He is patient and explains everything in detail. He is patient and explains everything in detail. More

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