John Russo
John Russo at Kings INFINITI

John Russo

Service Advisor

Kings INFINITI

20 Neptune Ave
Brooklyn, NY 11235

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4.8
1,201 Reviews

Dealership Experience

32 yrs

Industry Experience

32 yrs

Languages Spoken

English English

4.8

1,201 Reviews

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1201 Reviews of John Russo

June 22, 2025

Dealership Rating
Employee Rating

Kings Infiniti never fails to satisfy my expectations. _The sales and service staff are always courteous and professional and always satisfied my meds and concerns regarding my vehicle.I highly recommend K More

by WILLIEHANK125
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Buddy Naipaul, Sam Shtern

June 20, 2025

Dealership Rating
Employee Rating

2+ hours wait for standard service & inspection (took under an hour in queens). Service interval was not reset on the ECU. Was charged 3x for state inspection compared to Infiniti of queens (is it ev More

by eli vizel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

June 14, 2025

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Fast Fast and too the point And a loiter history Honest in what needs to be done if any More

by ROXXPIERRE228
Recommend Dealer
Yes

Other Employees Tagged: John Russo

Jun 19, 2025

Kings INFINITI responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 13, 2025

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Employee Rating

They got me in and out respectable and I did not feel used after I left great job More

by S1NC3R387
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jun 19, 2025

Kings INFINITI responded

Thank you again for leaving us this response! S1nc3r387, it's experiences like yours that really keep us motivated!

June 11, 2025

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They do a great job. Very professional. I am very happy with their service great!. More

by JBB0159
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Jun 19, 2025

Kings INFINITI responded

Jbb0159, thank you so much for the positive review!

June 05, 2025

Dealership Rating
Employee Rating

Mr.Buddy Naipaul and Mr.Sam Shtern of Kings Infiniti made my car buying experience very easy.They did not try to pressure me and they gave me enough time to make my own decision.Mr.Rico Trantino is still run More

by WILLIEHANK125
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Buddy Naipaul, Sam Shtern

Jun 12, 2025

Kings INFINITI responded

Williehank125, We're so glad that we were able to go above and beyond your expectations! We hope you have a great day!

May 30, 2025

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Employee Rating

John Russo is the best advisor. He always makes me feel comfortable and confident in my service visit ~ More

by LEEQ9111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 19, 2025

Kings INFINITI responded

Hi Leeq9111, thank you for taking the time to leave a review for us at Kings INFINITI, Inc.. We're happy we could meet your expectations!

May 27, 2025

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great service but their is no reason i should have to wait 3 hours for an oil change More

by BEAR11236
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 19, 2025

Kings INFINITI responded

Hello Bear11236, thank you; we appreciate your feedback! Sorry for the longer wait time.

May 07, 2025

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Employee Rating

Matthew was great and accommodating, handled the situation swiftly and with care. I always feel secure at Kings Infiniti and they keep me very well informed about what's going on with my car. More

by BONDZ1.WL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 19, 2025

Kings INFINITI responded

Hi Bondz1.wl, thank you so much for your positive comments about Kings INFINITI, Inc.!

April 29, 2025

Dealership Rating
Employee Rating

Exceptional service and very professional staff I was very satisfied with my first service visit More

by GFUKS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 09, 2025

Kings INFINITI responded

Thank you again for the great review!

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