John Chapman

I have to say a full evening at Lewisville Volkswagen may have been long but we had amazing service and buying a new car was definitely a positive experience! For starters Guillermo Avila was hands down am have been long but we had amazing service and buying a new car was definitely a positive experience! For starters Guillermo Avila was hands down amazing! A month ago we went in and looked at a car, after looking I wasn’t 100% sure that’s what I wanted. While leaving I explained to Guillermo that I didn’t want to be contacted and bothered, when I was ready I’d reach out if they had something. He is the first and ONLY salesman that has ever honored my request and that alone stood for something. That same day we met Chris Eagan and he was very understanding on things and absolutely friendly. Fast forward to July 25, we went back because I wanted to test drive the Atlas and Cross Sport. I have had a Jeep Grand Cherokee for the last 10 years and have loved my car but it was time for something new and VW had better to offer from the vehicles I was comparing. Guillermo had one pulled to the front waiting on me when we arrived. He answered all of my serious and silly questions and more. He got me what I wanted for my used trade in, he helped me get very close to what I wanted on the sale price of a new car and made the buying experience one to remember. Chris came back in the office and spoke to us again and went over some things and even helped us a little more on the price of the car. Chris was very polite, friendly, and respectful. Then John Chapman came in and moved some numbers around and got us a great deal on the Wheels and Tires warranty and explained everything the absolute best so that we understood what was covered. He was super genuine, helpful and respectful! These three men along with the GM were hands down amazing! We didn’t get to meet the GM but I’d say it says something when he didn’t run me off or laugh in my face after my initial offer on the new car, instead he worked some numbers and got closer to the offer than I expected! We thank you Lewisville Volkswagen for giving us a positive experience and taking care of us to the best of your ability. More

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I've brought my previous Jetta in for service before and was so happy that I told the service manager at the time that when the time comes, I'd be back at Lewisville VW to buy ... and I did. Excellent commu was so happy that I told the service manager at the time that when the time comes, I'd be back at Lewisville VW to buy ... and I did. Excellent communication, everyone was professional and I was able to get exactly what I wanted. Thanks everyone ! More

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The entire experience felt streamlined and efficient. Test drives, discussions, and financing were finalized in a reasonable amount of time. Wallace was knowledgeable and attentive without pressure. Test drives, discussions, and financing were finalized in a reasonable amount of time. Wallace was knowledgeable and attentive without pressure. More

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Lewisville VW got it right! I was extremely satisfied with my experience with the entire members of the team. Guillermo really showed up for me, listened to my needs, and execut I was extremely satisfied with my experience with the entire members of the team. Guillermo really showed up for me, listened to my needs, and executed the deal. Thank you VW Lewisville! More

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Process was pretty simple as I went from a lease to a purchase. Overall experience was favorable. purchase. Overall experience was favorable. More

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A very pleasant purchase experience. The sales person Matthew was professional and was very helpful, promptly following up on commitments. No sales pressure and no additional fees. The sales person Matthew was professional and was very helpful, promptly following up on commitments. No sales pressure and no additional fees. More

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Excellent customer service, they take the time to work with you to find what you are looking for. with you to find what you are looking for. More

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I would like to appreciate John Chapman for making sure to attend to my requests beyond his assigned job duties. He ensured to look into my requests and kept informed time and again of the process and prog to attend to my requests beyond his assigned job duties. He ensured to look into my requests and kept informed time and again of the process and progress. He ensured to follow up internally on my requests and made sure to address the concerns. He is a great one to work with and I would recommend him. He also coordinated to have the vehicle delivered to my place and ensured that I get some relief to not drive to the location for pickup. More

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David Malloy had great customer support and Ivan had a smooth sales pitch and sold me a good car smooth sales pitch and sold me a good car More

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From the moment my family arrived we were treated like family and catered to our needs for an affordable family vehicle. All of our questions were answered and I respected there counsel on extra concerns family and catered to our needs for an affordable family vehicle. All of our questions were answered and I respected there counsel on extra concerns they had about adding certain warranty and protection on the vehicle we bought. More

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