Joe Underwood

The men that worked on my car did not put the plastic sheet on my seat before doing the work needed. Consequently, there was mud in the floor board that ran down to my step sides. The door panel was cov sheet on my seat before doing the work needed. Consequently, there was mud in the floor board that ran down to my step sides. The door panel was covered in grease handprints and there was a spot of black grease in my driver's seat. The exterior panel between the windows was covered in grease. The service dept supervisor had my car cleaned, but when I picked it up the grease spot in the seat grew to 3 to 4 inch diameter. The sales manager stepped in and had my car detailed and finally my seat was cleaned correctly. At one point when entering the service department, it was completely empty of employees. 3 customers were waiting for assistance but no one was available. My vehicle is 10 months old, the service department should be more considerate when working on the customer's vehicles. I was not kept informed about the status of my car during the week it was at the dealership. Ultimately had to involve the sales manager, 4 sales personnel and the service manager during this ordeal. The service manager is planning to address my issues with his employees to improve the service department experience. More

by judy6258 Verified Customer Verified Customer

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Great service and return time. would recommend others. Would purchase another vehicle in the future would recommend others. Would purchase another vehicle in the future More

by jeffchaudoin Verified Customer Verified Customer

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The team was friendly, welcoming, and made the whole process smooth and stress free. Highly recommend. process smooth and stress free. Highly recommend. More

by mwalker16 Verified Customer Verified Customer

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Service was terrible. over charge and lie about time will be ready took 2 months over charge and lie about time will be ready took 2 months More

by Stayton1990 Verified Customer Verified Customer

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Came in to purchase a vehicle for my daughter they provided fast friendly service my sells rep was A1 provided fast friendly service my sells rep was A1 More

by derrick_mathews Verified Customer Verified Customer

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It was a very productive and satisfying experience thanks so much. They were very professional so much. They were very professional More

by rydo Verified Customer Verified Customer

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Place was clean and the people were very friendly and very respectful and very helpful very respectful and very helpful More

by Douglascarlock Verified Customer Verified Customer

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Always get great service here; very pleased with their professionalism and technical expertise. Highly recommend professionalism and technical expertise. Highly recommend More

by kurtzrobert Verified Customer Verified Customer

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Taylor was very helpful . I appreciate him and Joe very much thank you for blessing me with a brand new truck . Thank you I appreciate him and Joe very much thank you for blessing me with a brand new truck . Thank you More

by tiffanybellamy19 Verified Customer Verified Customer

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The Service Center is great the only two complaints I have are 1. When I tell them I only want oil change stop trying to get me to do other services. 2. No longer being open on Saturdays, it makes it har have are 1. When I tell them I only want oil change stop trying to get me to do other services. 2. No longer being open on Saturdays, it makes it hard on people who work 815 Monday thru Friday. More

by mrsraws Verified Customer Verified Customer

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