Joe Underwood
Joe Underwood at Serra Chevrolet

Joe Underwood

General Manager

Serra Chevrolet

7850 US-64
Bartlett, TN 38133

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4.5
48 Reviews

Dealership Experience

1 yr, 5 mos

Industry Experience

36 yrs, 4 mos

4.5

48 Reviews

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48 Reviews of Joe Underwood

August 10, 2025

Dealership Rating
Employee Rating

The Service Center is great the only two complaints I have are 1. When I tell them I only want oil change stop trying to get me to do other services. 2. No longer being open on Saturdays, it makes it har More

by mrsraws
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

August 09, 2025

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The dealership was amazing. My sales person Jorden was amazing. They were friendly, efficient, and honest. More

by donielle.christjohn1126
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Jorden

August 06, 2025

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Employee Rating

I had an excellent experience working with Jeremy Cash. From start to finish, he was friendly, knowledgeable, and never pushy. He took the time to answer all my questions and helped me find the perfect SUV More

by Cupcake87
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

August 02, 2025

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Exceptionally skilled, highly proficient, and diligently dedicated. Thank you for helping me. I recommend this dealership to anyone. More

by Dcdriver
Sales Price Transparency
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Recommend Dealer
Yes

July 26, 2025

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Service was quick and the employees were friendly and helpful. My car was ready quicker than hoped. Recommend More

by scottcoleman42261
Service Price Transparency
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Recommend Dealer
Yes

July 20, 2025

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Straightforward buying process. Good communication. Allowed me to purchase the vehicle remotely without stepping in to the dealer. More

by hcdelano7
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Bryant Ward

July 19, 2025

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Employee Rating

They had my car for 3 weeks but didn't communicate at all for the first 2 weeks. I had to call them daily and they could not give me an update. Only could say a technician was assigned. When car was finall More

by ANTHONY DAWE
Service Price Transparency
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Recommend Dealer
No

July 18, 2025

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had a very pleasant experience everything went smoothly and i was happy with the outcome More

by lbhrg50
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Bryant Ward

July 17, 2025

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Employee Rating

They were very professional and eager to assist me in my needs. Such an amazing team. More

by Frank
Service Price Transparency
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Recommend Dealer
Yes

July 17, 2025

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Employee Rating

First time buying a car in 15 years, great experience. They were friendly and responsive More

by scottbush2919
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Recommend Dealer
Yes
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