Joe Kraegenbrink

Ivan was an exceptional rep and he gave time answering all of my questions. He was very kind and provided me the support to make the best decision for my new Cadillac. Best agent I have met. all of my questions. He was very kind and provided me the support to make the best decision for my new Cadillac. Best agent I have met. More

Report | Print

Great dealership in every way , very hard to bargain with , but Tim ( Buffalo bills ) seals man made buying the car so joyful , simply the best I ever dealt with . , but Tim ( Buffalo bills ) seals man made buying the car so joyful , simply the best I ever dealt with . More

Report | Print

This is the 2nd car I've leased with Anthony and he truly goes above and beyond. I trust him, he takes the time to get to know me, and regardless where I am in the lease period he always responds quickly or goes above and beyond. I trust him, he takes the time to get to know me, and regardless where I am in the lease period he always responds quickly or reaches out throughout. He also took care of my mother when she purchased her cars at Ed Morse. He's our guy! Also want to mention the sales manager, Joe. He went out of his way to get me the deal I needed. And the bonus is I love my car! More

Report | Print

The dealership was great. ..best financing experience I've ever had.....Anthony had great patience in handling a couple of issues that came up and although I'm not a fan of hag ..best financing experience I've ever had.....Anthony had great patience in handling a couple of issues that came up and although I'm not a fan of haggling..I know it's part of your business Joe the sales manager came through.I just had a really great experience. More

Report | Print

Yesterday, I visited this dealership to trade in my 2022 Cadillac XT5 for a 2021 Cadillac XT6. My vehicle was newer and had fewer miles, yet after the evaluation, Sales Manager Joe Kraegenbrink completely u Cadillac XT5 for a 2021 Cadillac XT6. My vehicle was newer and had fewer miles, yet after the evaluation, Sales Manager Joe Kraegenbrink completely undervalued my car—essentially offering nothing for it. It felt like my car was taken from me without any fair compensation. The experience left me feeling discriminated against and deeply disrespected. I walked away with a very negative impression. While Ed Morse Cadillac may carry a prestigious name, my experience was anything but honorable. The conduct I encountered—from the staff’s dismissive attitude to what felt like predatory practices—was extremely disappointing. To anyone considering this dealership: be cautious. What appears to be a reputable name may hide policies and practices that do not treat customers fairly. More

Report | Print

Very pleased with all aspects of purchasing my car at Ed Morse Cadillac, Tampa, I really feel like all employees cared more about making me a happy customer rather just making another sale. Morse Cadillac, Tampa, I really feel like all employees cared more about making me a happy customer rather just making another sale. More

Report | Print

My husband and I purchased two new cars today and it was a great experience! Everyone was nice and worked within our budget with no problems! Love our new vehicles a great experience! Everyone was nice and worked within our budget with no problems! Love our new vehicles More

Report | Print

A really great sense of customer service from start to end. I would highly recommend the whole team, Ivan was particularly good. end. I would highly recommend the whole team, Ivan was particularly good. More

Report | Print

Ivan was great to work with. He was professional, polite and knowledgeable. Joe was very pleasant and happy guy, made me feel like family. They were both a great pleasure. He was professional, polite and knowledgeable. Joe was very pleasant and happy guy, made me feel like family. They were both a great pleasure. More

Report | Print

Jake, our sales advisor, is new on the job, but from the beginning, it was clear he would provide excellent customer service. He was proactive, communicative, accessible, and honest. The whole team suppor beginning, it was clear he would provide excellent customer service. He was proactive, communicative, accessible, and honest. The whole team supported and guided him through the process while considering our needs and wants. They even went above and beyond and bent backwards to make the deal work for us. Everyone we interacted with showed they cared and wanted to work with us. From the receptionists, other sales advisors, management, financing, and even the car detailer were great to work with. I wasn't expecting to be so excited about buying a Cadillac, but seeing that the brand can finally compete with and even beat other luxury brands was a great surprise. Working with Jake and the whole team at Ed Morse made my decision easier. Special shoutout to Joe, who made magic happen, and Anthony, who stepped in and showed his mentoring skills. More

Report | Print