Joe Cleaver | Page 35

Nice people. Sal in the service department was very pleasant. Salesperson Mary Keller is great. Sal in the service department was very pleasant. Salesperson Mary Keller is great. More

by CharySouth Verified Customer Verified Customer

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Fantastic customer service! They answered my questions quickly. Made sure I was aware of all there amenities. My salesman Levi gave me superior service in every aspect of my veh They answered my questions quickly. Made sure I was aware of all there amenities. My salesman Levi gave me superior service in every aspect of my vehicle purchase. 10 out of 10! More

by dew_man427 Verified Customer Verified Customer

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Ferman BMW service is fantastic. We took our new vehicle in for wheel damage for an insurance claim and they worked to get the parts in and repair done as fast as they can. With supp We took our new vehicle in for wheel damage for an insurance claim and they worked to get the parts in and repair done as fast as they can. With supply chain issues they even ordered parts from other dealers. More

by dfulzenl Verified Customer Verified Customer

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Really a great experience. Dave was really amazing to work with. Love the car, love the tutorial on how everything operates. Love the attention to detail on delivery day. Dave was really amazing to work with. Love the car, love the tutorial on how everything operates. Love the attention to detail on delivery day. More

by porkchopexpress66 Verified Customer Verified Customer

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Seamless and wonderful. My experience was better than any car dealership experience I’ve ever had! Josh was fantastic and helpful with the process of ordering my new car. My experience was better than any car dealership experience I’ve ever had! Josh was fantastic and helpful with the process of ordering my new car. More

by nnammour01 Verified Customer Verified Customer

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Quick and efficient service. Great customer service. The staff is friendly and easy to work with. Great customer service. The staff is friendly and easy to work with. More

by sheldonjaybryant Verified Customer Verified Customer

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This was my second time purchasing a car at this location. The staff always treat you as their first priority. This time I dealt with Chellcey Vecchio outstanding salesperson. She greeted me warmly location. The staff always treat you as their first priority. This time I dealt with Chellcey Vecchio outstanding salesperson. She greeted me warmly and answered all my questions. She was very knowledgeable and helpful during the process. I definitely recommend her to any one she is truly a genuine. No pressure and fast service. More

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Had appointment for first visit and wasn’t in the system. Thankfully on a busy Saturday a gentleman named Tyler was there to greet and help us. Keys were lost for car I wanted to test drive and waited over a Thankfully on a busy Saturday a gentleman named Tyler was there to greet and help us. Keys were lost for car I wanted to test drive and waited over an hour so Tyler got keys for another option that drove the same. When we got back the keys were found so we test drove the one i was interested in. I wasn’t in love with the interior so Tyler stayed after hours looking for what inventory was coming in. He found one that wasn’t sold already and was arriving in two days that looked to fit all my requests. My main request was for heated seats and the car arrived with NO heated seats. They tried to find another option, but it was almost $2k more and I already expanded my budget with the other car. Detail doesn’t include a wax on new vehicle and some stickiness on seat. Supposed to be cleaned when i bring in for the tint. Tyler was very responsive via my texts, even on his day off. Corporate office isn’t nice with customers trying to do local business either. Update 3/2/22 came in for the tint and get final details worked out. The service department and David were fantastic in assisting my concerns and listening to my needs. They normally do wax with first detail, but didn’t have time as my car arrived same day I picked up. I appreciate the professionalism displayed today and feel better about being a Ferman customer. More

by eckel28 Verified Customer Verified Customer

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I've had a very good experience with this dealership in the past. However, I recently purchase a certified i3--the electric series. The dealership had minimal knowledge of the technology, benefits, poten the past. However, I recently purchase a certified i3--the electric series. The dealership had minimal knowledge of the technology, benefits, potential challenges with an electric car & when I took delivery, the car was not detailed or prepared at the standard you would expect for a Certified BMW. Lastly, the spare key is completely inoperable & there is no User's Manual, so I was a bit disappointed in the overall experience. The people were very nice. More

by sienalong Verified Customer Verified Customer

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La atención del vendedor su jefe y el financiero hicieron un excelente trabajo lo que facilitó la compra un excelente trabajo lo que facilitó la compra More

by GUTIALF Verified Customer Verified Customer

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