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Joe Berube
Joe Berube at Columbia Ford Kia

Joe Berube

Assistant Service Manager

Columbia Ford Kia

234 Willimantic Road, Route 6
Columbia, CT 06237

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4.7
544 Reviews
4.7

544 Reviews

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544 Reviews of Joe Berube

March 29, 2026

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Employee Rating

Service department is fantastic. Always quick to help with anything I need. Also very patient with pleasant with customers. More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Eskey, Mike Pahlas, Fernando Cruz

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March 28, 2026

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Employee Rating

The dealership has always treated me with respect. Explained everything they were going to do even just servicing my car with “the works”. I feel confident continuing bro my car there for service. More

by AJIGGERS56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 28, 2026

Columbia Ford Kia responded

It’s great to hear that Joe and our team explained every step of your Ford Focus service and treated you with respect. Your confidence in us means a lot. We look forward to caring for your Focus on future visits. Mike Pahlas Service Manager mpahlas@columbiaford.com

March 28, 2026

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Employee Rating

Appointment was easy to make and valet service is such a really great thing for someone like myself living alone. More

by COLESANA0202
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Service Time
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Recommend Dealer
Yes
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Mar 28, 2026

Columbia Ford Kia responded

We’re pleased that scheduling your service appointment was convenient and our valet service provided extra ease for you living alone. Thank you for trusting us with your Ford Ranger. Joe and our service team appreciate your feedback. Mike Pahlas Service Manager mpahlas@columbiaford.com

March 23, 2026

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Employee Rating

The service was perfect top notch dealership to work with I recommend them to anyone More

by FLEMINGSFEEDSALES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Eskey, Mike Pahlas, Fernando Cruz

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Mar 23, 2026

Columbia Ford Kia responded

Thank you for recommending us to others. It’s wonderful to know our team delivered top notch service on your Ford pickup. We look forward to assisting you again on your next visit. Mike Pahlas Service Manager mpahlas@columbiaford.com

March 22, 2026

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Employee Rating

The dealership performed a routine service and multi-point inspection of critical components and did and excellent job of ensuring my vehicle is being maintained by experienced and trusted technic More

by WE1SAX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Eskey

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Mar 22, 2026

Columbia Ford Kia responded

Thank you for the five-star rating. We’re glad our team’s routine service and thorough multi-point inspection gave you confidence in your Ford F-150’s maintenance. Please reach out whenever you need future service or inspections. Mike Pahlas Service Manager mpahlas@columbiaford.com

March 19, 2026

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Employee Rating

They know you when you buy a car, but when you need service they forget who you are. WILL NOT BUY ANOTHER VEHICLE FROM THIS DEALERSHIP. More

by gac800
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Fernando Cruz

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Mar 24, 2026

Columbia Ford Kia responded

Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience with our service department did not meet your expectations. What you described is not the level of care or consistency we strive to provide to every customer, whether it’s during the purchase process or long after the sale. We value long-term relationships and want every visit—sales or service—to reflect that. Because your screen name does not allow us to identify your visit, we would truly appreciate the opportunity to learn more about what happened and work toward a resolution. Please feel free to reach out to us directly at your convenience so we can address your concerns personally. Your feedback is important to us, and we hope to have the opportunity to earn back your trust. Mike Pahlas Service Manager 860.228.2886 mpahlas@columbiaford.com

Mar 23, 2026

Columbia Ford Kia responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Mike Pahlas Service Manager mpahlas@columbiaford.com

March 07, 2026

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Employee Rating

Only been there for 2 oil changes. It went fine. I need 10 more words More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Eskey, Mike Pahlas, Fernando Cruz

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Mar 07, 2026

Columbia Ford Kia responded

We’re pleased to have served your Ford twice for oil changes. It’s rewarding to hear everything went smoothly on both visits. We look forward to assisting with your vehicle’s future maintenance. Mike Pahlas Service Manager mpahlas@columbiaford.com

March 07, 2026

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Employee Rating

On time, professional, courteous very satisfied with the service and staff for the service appointment More

by wallyirish03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Eskey

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Mar 07, 2026

Columbia Ford Kia responded

We’re pleased to hear our team was punctual and professional during your Kia Seltos service appointment. It’s great to know the courteous care met your expectations. We look forward to serving you again. Mike Pahlas Service Manager mpahlas@columbiaford.com

March 06, 2026

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Employee Rating

Columbia Fird goes beyond and above to keep their customers happy and satisfied. Our family recommends Columbia Ford for your family More

by DARLENEOPO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Eskey, Mike Pahlas, Fernando Cruz

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Mar 06, 2026

Columbia Ford Kia responded

It’s great to know our team goes the extra mile to keep your family happy with our service. Thank you for recommending us and trusting us with your Kia Sorento. We look forward to helping you again. Mike Pahlas Service Manager mpahlas@columbiaford.com

March 06, 2026

Dealership Rating
Employee Rating

Joe and his team do a great Job. the mechanic know what they are done. i think that they are well train. . More

by SCU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Fernando Cruz

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Mar 08, 2026

Columbia Ford Kia responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Columbia Ford Kia to be a positive one. Please don't hesitate to reach out if you need anything else. Mike Pahlas Service Manager mpahlas@columbiaford.com

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