Joan Figuereo

Sorry to say, my all-too-brief experience with Heritage Honda was just terrible. I was assured by their Internet manager that they had 2 2025 CR-Vs exactly like I wanted. I had an hour drive to the dealers Honda was just terrible. I was assured by their Internet manager that they had 2 2025 CR-Vs exactly like I wanted. I had an hour drive to the dealership then another hour drive home, and wanted this to be productive. Once arriving, it took a while for somebody to acknowledge me, but then I was eventually waited on. Caleb came and asked how he could help. I gave him very specific information on the exact model, year, and trim level that I wanted, as well as specific reasoning for not wanting anything else. He then became argumentative and was suggesting alternatives that were not options for me. I quickly escalated to the sales manager Joan, who said that the models I wanted had been sold, but the Internet manager wasn't aware? Inventory tracking of Honda automobiles is supposed to be tracked in real-time. I was there 20 minutes and walked out and drove home. Of all the transactions for Honda automobiles I've done over the years, almost all quite pleasant, this was one of the worst. To Heritage Honda: I will never again consider your dealership for any sales or service needs. More

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After using a car buying site to locate a car, I came to Heritage looking for a particular model vehicle (used car). Richard Papafio was the first to greet me with a smile and helpful demeanor. I am so gla Heritage looking for a particular model vehicle (used car). Richard Papafio was the first to greet me with a smile and helpful demeanor. I am so glad he did. Richard listened to my needs and looked for the vehicle I had seen online. It had been sold but Richard quickly found another vehicle right in the sweet spot of pricing I was looking for. I truly appreciate Richard's approach. He didn't over push anything. He brought the vehicle around and it was exactly what he said it would be. During the test ride, he identified all the features of the vehicle for me to see and was just a pleasure to work with. Back at the dealership, he kept me in the loop on the purchase process and got me out the door quickly and efficiently with a great car. He took the time to introduce me personally to all the members I would deal with (GM and Finance). Richard is a class act and Heritage is lucky to have him on their staff. Please tell Richard to continue with setting a gold standard. I will be back to buy another car from him without a doubt. As a side note, Jaylen Clifton was also very helpful. When I returned he recognized that I had been working with Richard and immediately dropped what he was doing to go and find Richard for me quickly. Shout out to Jaylen for being a great team player and helping me locate Richard. More

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Dylan was very helpful. Answered any questions we had and was on top of everything! Answered any questions we had and was on top of everything! More

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Ran into complications but got it worked out ! Went to sign papers for finances and the guy doing our paper work was really nasty and rude ! Went to sign papers for finances and the guy doing our paper work was really nasty and rude ! More

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Heritage Honda was great to work with. I traded in my previous car (2010 Jeep Liberty) for a 2026 Honda CRV and received a fair trade in value. Brandon (manager) was great to work with an I traded in my previous car (2010 Jeep Liberty) for a 2026 Honda CRV and received a fair trade in value. Brandon (manager) was great to work with and listened and answered all of my questions about the trade in process. My sales advisor Nick Witherspoon was great to work with and educated us on the cars features. He was also very personable. Both Brandon and Nick made sure that I was able to get the car I wanted within my budget and walk away with my new car the same day. The finance manager was very detailed and knowledge about the maintenance programs available and made sure we got the one that fit our needs within the budget. More

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Nick was extremely personable from the moment we met. He made us feel comfortable from the start. Thanks to his due diligence, he was able to help us get a new car close to our price point. We are eagerl He made us feel comfortable from the start. Thanks to his due diligence, he was able to help us get a new car close to our price point. We are eagerly awaiting our next purchase and hope that he can help facilitate it! Thanks Nick! :) More

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Nice collection of cars, very clean and kind professional staff. We had a good experience staff. We had a good experience More

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Selvin & Johan had great customer service, great communication & very well mannered. Highly recommend them to help everyone on their next purchase. communication & very well mannered. Highly recommend them to help everyone on their next purchase. More

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Gracias al Mr Herritage Johan y A Selvin Argueta por la ayuda de mi compra el Día de Hoy excelente services ayuda de mi compra el Día de Hoy excelente services More

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I enjoyed my car buying experience here,the best part was my salesman, he made it fun and easy. Heritage had plenty of options of cars to test drive before making a purchase. my salesman, he made it fun and easy. Heritage had plenty of options of cars to test drive before making a purchase. More

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