Jim Berlin
Jim Berlin at Phillips Buick GMC

Jim Berlin

Service Advisor

Phillips Buick GMC

2160 US Hwy 441-27
Fruitland Park, FL 34731

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4.7
552 Reviews

Jim Berlin is a family man who treats his customers the way he would like his family treated when bringing their cars in for service. Getting to the cause of a problem is the best way to resolve the issue and leads to the possibility of a warrantied service item. Either way, finding the “why” of a service problem leads to the proper actions being taken and a satisfied customer. Jim is a “car guy” and has been in the car business almost as long as he has been married, 35 and 36 years respectively. With 3 girls of his own and 3 grandchildren, it is easy to see why some of Jim’s hobbies involve flowers, plants and home repair. He balances it all with cruising, because Jim’s a cool grandfather. Between the Florida Gators and Tampa Bay Buccaneers, Jim has staked out his sporting interests and enjoys a business career where he wins the respect of employees and customers alike.

4.7

552 Reviews

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552 Reviews of Jim Berlin

August 22, 2025

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Employee Rating

Service manager was polite, let me know when car was ready and thanked me for using Phillips More

by MAFCJF
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Service Time
Service Communication
Recommend Dealer
Yes
Aug 23, 2025

Phillips Buick GMC responded

Thank you for your positive feedback! We appreciate you choosing Phillips Buick GMC and are glad to hear that our service manager provided you with a polite and attentive experience. We look forward to welcoming you back for your next visit! Sincerely, the Team at Phillips Buick GMC

August 20, 2025

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Jim is always so helpful and knowledgeable. Always had guided me in the right direction of what needs to be done and get's it done. Had issue with Tire sensor he called the extended warranty co More

by michellemitman
Service Price Transparency
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Recommend Dealer
Yes
Aug 21, 2025

Phillips Buick GMC responded

Thank you for your kind words, Michelle! We're glad to hear that you had such a positive experience at Phillips Buick GMC. It's great to know that our team, especially Jim, was able to assist you with your tire sensor issue and ensure everything is as good as new. We appreciate you being part of our family and look forward to serving you again in the future!

August 13, 2025

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This dealership went above with the customer service all the way from our salesman Darren to JD in financial support. They have a great team. More

by MAMCLINTOCK58
Workmanship
Recommend Dealer
Yes

Other Employees Tagged: Kiley Anderson, Zack Beserock , Darren

Aug 14, 2025

Phillips Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience at Phillips Buick GMC, and we'll be sure to pass your kind words along to Darren and JD. Our team strives to provide excellent customer service, and it's great to know that we met your expectations. We look forward to serving you again in the future! Sincerely, the Team at Phillips Buick GMC

August 10, 2025

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Scott makes buying and trading in a car a flawless and fun experience for sure!!! More

by lesherman10
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Trade-in Experience
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Recommend Dealer
Yes
Aug 10, 2025

Phillips Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that Scott made your car-buying and trading experience enjoyable at Phillips Buick GMC. We appreciate your feedback and look forward to seeing you again soon! Sincerely, the Team at Phillips Buick GMC

Aug 11, 2025

lesherman10 responded

You’re very welcome, it would be nice if every dealership operated as well as yours!!! The rest of the car dealerships in this area should use your operation as a guide!!!

July 26, 2025

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Always friendly and helpful. No appointments required,prompt service. Only place I take my vehicle. More

by bsaylor244
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Recommend Dealer
Yes

Other Employees Tagged: Zack Beserock , Keith Frees

Jul 28, 2025

Phillips Buick GMC responded

Thank you for your kind review! We're glad to hear that you've consistently had a friendly and helpful experience at Phillips Buick GMC. It's great that you appreciate our prompt service and the convenience of no appointments required. We look forward to continuing to serve you and your vehicle! Sincerely, the Team at Phillips Buick GMC

July 22, 2025

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We were stranded when our car broke down. Phillips Buick had a reputation for being honest and trustworthy. That made me feel better. My car was repaired and is now back on the road. Thank yo More

by Michelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kiley Anderson, Zack Beserock

Jul 23, 2025

Phillips Buick GMC responded

Thank you, Michelle, for your kind words! We’re glad to hear that our reputation for honesty and trustworthiness helped during a challenging situation. It's great to know your car is back on the road thanks to our service at Phillips Buick GMC. We appreciate your trust in us and look forward to assisting you again in the future! Sincerely, the Team at Phillips Buick GMC

July 19, 2025

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They are always helpful and nice. Best part your not sitting around for a long time. The service associate was great More

by lina4star
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Recommend Dealer
Yes
Jul 20, 2025

Phillips Buick GMC responded

Thank you for your wonderful review, Lina! We're glad to hear that you found our team at Phillips Buick GMC helpful and efficient. It's great to know that our service associate made a positive impact on your experience. We appreciate your feedback and hope to see you again soon! Sincerely, the Team at Phillips Buick GMC

July 17, 2025

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I dealt with Jim. He was very informative and communication was great to let me know what was happening and when a change happened. More

by knprevatt95
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Recommend Dealer
Yes
Jul 17, 2025

Phillips Buick GMC responded

Thank you for the review! We are glad that Jim provided you with informative and timely communication during your experience at Phillips Buick GMC. We appreciate your feedback and look forward to assisting you again. Sincerely, the Team at Phillips Buick GMC

July 15, 2025

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Jim Berlin was very efficient from beginning to end of maintenance of my Buick Encore! More

by mdsch2470
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Workmanship
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Recommend Dealer
Yes
Jul 15, 2025

Phillips Buick GMC responded

Thank you for your wonderful review! We’re glad to hear that Jim provided efficient service during the maintenance of your Buick Encore. We truly appreciate your kind words and hope to assist you again at Phillips Buick GMC in the future! Sincerely, the Team at Phillips Buick GMC

July 05, 2025

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Very prompt on fixing my car. And shuttle service was great and very friendly helpful More

by auersusanp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kiley Anderson, Zack Beserock

Jul 06, 2025

Phillips Buick GMC responded

Thank you so much for your wonderful review! We’re so glad to hear that you found our service prompt and that our shuttle team made your visit even more convenient. Everyone at Phillips Buick GMC is committed to making your experience a great one, and your kind words truly mean a lot to us. We look forward to welcoming you back whenever you need us! Sincerely, The Team at Phillips Buick GMC

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