Jessica Matos
Jessica Matos at Randy Marion Subaru

Jessica Matos

Service Advisor

Randy Marion Subaru

301 West Plaza Drive
Mooresville, NC 28117

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5.0
133 Reviews

Dealership Experience

2 yrs, 1 mo

Industry Experience

6 yrs, 4 mos

Languages Spoken

English English

5.0

133 Reviews

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133 Reviews of Jessica Matos

October 24, 2025

Dealership Rating
Employee Rating

Aaron took time to understand what was important to me. I believe him to be a man of integrity and trustworthy. More

by LINDA.MANASSEH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Aaron Rourk, Keeley Murphy

Oct 24, 2025

Randy Marion Subaru responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 19, 2025

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Employee Rating

Service was completed in a timely manner and the staff was courteous. Love the use of the video to show me maintenance needs of my vehicle. More

by mdnc94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 20, 2025

Randy Marion Subaru responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Randy Marion Subaru, we look forward to having you as a valued customer for many years to come!

October 18, 2025

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Excellent customer service: I got a 2018 Subaru Outback at a great price. Great detailing and a tank full of gas; I didn’t even have to go there to pick up my license plate because they mailed it to me! More

by TINAN230
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Frank Tilghman, Aaron Forness

Oct 18, 2025

Randy Marion Subaru responded

Here at Randy Marion Subaru, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

October 14, 2025

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Very happy with the service received. just moved into the area and will be making them my regular service center going forward More

by STUART_TULL
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Oct 15, 2025

Randy Marion Subaru responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 12, 2025

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Employee Rating

⸻ Nothing but praise for the team at Randy Marion Subaru. They made my daughter’s first car-buying experience an absolute pleasure. Special thanks to Marshall McCarty, Brian Fogarty, Joshua Elliott, More

by Jimmy143
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 12, 2025

Randy Marion Subaru responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Randy Marion Subaru!

October 07, 2025

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I always have a good experience getting my car serviced here. Will continue to come back More

by ILAUGHISCREAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 08, 2025

Randy Marion Subaru responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

October 06, 2025

Dealership Rating
Employee Rating

Unbelievable experience! I would never go anywhere else. They make you feel like your family More

by shughes177
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Gabe Williams , Aston Lloyd

Oct 06, 2025

Randy Marion Subaru responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

October 05, 2025

Dealership Rating
Employee Rating

Excellent service. Would recommend to anyone. Completed work ahead of schedule and were very nice. More

by andersontg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 05, 2025

Randy Marion Subaru responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

September 30, 2025

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Employee Rating

Friendly staff, quick turnaround. Kept me updated as to where they were in the process. More

by NOROLS39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 30, 2025

Randy Marion Subaru responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 28, 2025

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Employee Rating

Friendly and professional. The team made it easy to get the service done. I was pleasantly surprised. More

by JOHNPCHENG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aaron Forness

Sep 28, 2025

Randy Marion Subaru responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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