Hopefully I don't have to go back there anymore.
It used to be amazing, then rude now getting better again.
It used to be amazing, then rude now getting better again.
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by PARKERSARAH720
Verified Customer
Verified Customer
Other Employees Tagged:
Jessica Keck
Apr 01, 2026 -
Reliable Nissan responded
We appreciate feedback on the evolving customer experience and are glad to hear recent improvements. Our team is committed to maintaining professional and courteous service for every visit. Insights like this help us continue enhancing our approach and standards. For further assistance, please reach out to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com.
Quick, pleasant and convenient.
Service was great and I got my car back in a timely manner
Service was great and I got my car back in a timely manner
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by Riannak24
Verified Customer
Verified Customer
Other Employees Tagged:
Jessica Keck
Mar 31, 2026 -
Reliable Nissan responded
We are elated to hear about your positive experience with our service team. Your feedback about the quick and pleasant service means so much to us. We understand how important it is to have your vehicle serviced efficiently, and we're thrilled that we were able to get you back on the road promptly. Thank you for choosing Reliable Nissan and for taking the time to share your experience with others.
Friendly & efficient.
I was impressed that they went out of their way to do a good job.
I was impressed that they went out of their way to do a good job.
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by HARBINGERU79
Verified Customer
Verified Customer
Other Employees Tagged:
Jessica Keck
Apr 01, 2026 -
Reliable Nissan responded
Thank you for recognizing our team's friendly service and efficiency! We're thrilled you noticed the extra effort we put in. We appreciate your feedback!
I bought my car in 2021, Ive only serviced my car at this
location and I'm very dissatisfied with the services your company provide on several occasions. I have missing parts which they refuse to acknow
location and I'm very dissatisfied with the services your company provide on several occasions. I have missing parts which they refuse to acknowledge that the part is gone ..I will never take my car back for servicing at your location..I will never buy another vehicle from your company again. I will take my business elsewhere . I will be making a report to the better business bureau as well
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by Cassandra
Verified Customer
Verified Customer
Service Price Transparency
Mar 31, 2026 -
Reliable Nissan responded
We recognize how much trust is built when a vehicle has been serviced consistently in one place over time. Our intention is always to provide attentive care, open communication, and support that helps maintain long-term confidence. Feedback like this offers important perspective as we continue focusing on accountability and customer care. We welcome the opportunity to discuss these concerns further by contacting Manny Garcia, our Service Director, at Mgarcia01@vtaig.com.
Great and timely service customer service was quick and
service was completed timely. Received call to pick up become and was ready when I got there to pick up
service was completed timely. Received call to pick up become and was ready when I got there to pick up
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by mbalderrama1
Verified Customer
Verified Customer
Service Price Transparency
Mar 31, 2026 -
Reliable Nissan responded
We are thrilled to hear about your positive experience with our team. Your feedback about the quick customer service and timely completion of your service means so much to us. We understand how important it is to have everything ready when you arrive for pickup, and we're pleased that we met your expectations. Thank you for taking the time to share your experience - it truly helps us continue providing excellent service to all our customers.
On top of the recall issue car was brought in for and
also coordinated with the protection spray for vehicle to be also completed that day.
also coordinated with the protection spray for vehicle to be also completed that day.
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by LIZHALL4
Verified Customer
Verified Customer
Other Employees Tagged:
Jessica Keck
Mar 30, 2026 -
Reliable Nissan responded
We are glad to hear that we were able to take care of both your recall service and the protection spray application during your visit. Your experience shows how we work to coordinate multiple services efficiently, making the most of your time with us. We appreciate you choosing Reliable Nissan for your vehicle's needs and value the trust you place in our service team.
Very helpful Jessica and Anthony are sweet and friendly.
Great customer service. Quick and reliable
Great customer service. Quick and reliable
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by TAMICKA.RENO
Verified Customer
Verified Customer
Other Employees Tagged:
Jessica Keck
Mar 30, 2026 -
Reliable Nissan responded
We are absolutely thrilled to hear about your positive experience with our team. Your comments about receiving sweet and friendly assistance really mean a lot to us. We take pride in providing excellent customer service that is both quick and dependable, and it sounds like we delivered exactly what you needed. Your feedback about our helpful and caring approach reinforces our commitment to making every visit a great one.
Jessica was short during check-in and ignored my request
to schedule an appointment for my vehicle's recall. The service felt overpriced for the level of customer care provided, and I was disappointed that
to schedule an appointment for my vehicle's recall. The service felt overpriced for the level of customer care provided, and I was disappointed that the windshield wiper fluid wasn’t topped off.
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by ACEHEFTY
Verified Customer
Verified Customer
Other Employees Tagged:
Jessica Keck
Mar 27, 2026 -
Reliable Nissan responded
We are concerned to hear about your recent service experience. Your feedback is valuable to us, and we understand your frustration. These concerns help us identify areas where we can work to improve our customer care standards. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can address these issues directly and work toward a better experience.
I have bought two (2) vehicles at Reliable Nissan and I
have had geat experiences at Reliable Nissan. As for the Service Department, they correctly diagnosed a problem with my current vehicle that was misd
have had geat experiences at Reliable Nissan. As for the Service Department, they correctly diagnosed a problem with my current vehicle that was misdiagnosed at another dealership, saving me thousands of dollars in repairs and it would not have fixed the problem, so I have been very happy and pleased with the service I have receieved at Reliable Nissan and I would highly recommend Reliable Nissan to my family and friends and to anyone else.
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by eloycpadilla
Verified Customer
Verified Customer
Service Price Transparency
Mar 27, 2026 -
Reliable Nissan responded
We are utterly delighted to hear about your wonderful experiences with purchasing two vehicles and using our service department. Your trust in choosing us twice means everything to our team. We understand how frustrating it can be when vehicle issues are not properly identified, and we take great pride in our service team's ability to accurately diagnose problems and provide effective solutions. Knowing that we were able to correctly identify the issue with your current vehicle and save you both money and further complications truly highlights what we strive for every day. Your recommendation to family and friends is the highest compliment we could receive, and we look forward to continuing to provide you with the exceptional service you deserve at Reliable Nissan.
Not specific to this visit, but in general, something is
left undone, done inaccurately or upsold inappropriately (that one went directly to the service manager). Even on simple maintenance, the tires aren’
left undone, done inaccurately or upsold inappropriately (that one went directly to the service manager). Even on simple maintenance, the tires aren’t inflated evenly. To her credit, Victoria checked to see if the warranty would cover loose carriage bolts. Also to her credit she asked the crew to wash the windows and vacuum the car. They did a poor job on the windows and didn’t vacuum. Like I’m going to go complain about it and wait while they do it? The issue I took the car in for is not solved and will need to go back in. Unrelated to it, the inspection revealed there is a difference of 1 mm between the front and rear brake pads. The rear pads and rotors were replaced by Nissan 2,000 miles ago. The front brakes have 37,000 on them.
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by Paul Vinikas
Verified Customer
Verified Customer
Mar 27, 2026 -
Reliable Nissan responded
Thank you for sharing your concerns. We understand your frustration, and your detailed feedback helps us identify areas where we can work to improve. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can discuss your specific concerns and work towards a resolution.
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