Jesse Martins

Greenway Kia West responded

I am sincerely sorry to hear that this has become a recurring issue for you, Mr. Moore. Waiting over 30 minutes just to check in is unacceptable, and I apologize for the lack of preparation and poor communication you’ve experienced during your visits to Greenway Kia West. We value the loyalty of our verified customers, and it is clear we are falling short of the efficient, professional service you deserve in Orlando and the surrounding Central Florida area. I will be meeting with our service advising team immediately to address our check-in process and communication protocols to ensure we are better prepared for our guests. I would appreciate the opportunity to speak with you directly to ensure your next visit is handled with the priority and respect for your time that has been missing. Please reach out to me at the dealership so I can personally oversee your next appointment. Mark Foster Service Manager

Greenway Kia West responded

Thank you for the wonderful 5-star review! We are so pleased to hear that Jesse Martins provided a nice, friendly, and professional approach during your recent service visit to Greenway Kia West. It is great to know that Jesse’s confidence and clear communication gave you peace of mind throughout the process. Providing satisfying service and high-quality workmanship for our neighbors in Orlando, Ocoee, and the surrounding Central Florida area is what we strive for every day. I will be sure to share your kind words and "good job" with Jesse and the rest of our service team! We look forward to welcoming you back for your next maintenance milestone. Mark Foster Service Manager

Greenway Kia West responded

Thank you for the 5-star review! We are so pleased to hear that your experience at Greenway Kia West was professional and well-communicated from start to finish. It is a top priority for our advisors to ensure our neighbors in Orlando and the surrounding Central Florida area feel informed about the process, cost, and timing of their service. We are also glad you enjoyed our customer lounge and felt well-attended to while you waited! I will be sure to share your kind words with our entire service team. We look forward to welcoming you back for your next maintenance milestone! Mark Foster Service Manager

Greenway Kia West responded

Thank you for the 5-star review, MATTYMATT3! We are so pleased to hear that your experience at Greenway Kia West was helpful, polite, and easy from start to finish. Sometimes the best experiences are the simplest ones, and we strive to make every visit as smooth and stress-free as possible for our neighbors in Orlando, Ocoee, and the surrounding Central Florida area. I will be sure to share your kind words with our entire team! We look forward to welcoming you back for your next maintenance milestone or automotive need. Anas Lazaar General Manager

Greenway Kia West responded

Thank you for the wonderful 5-star review, Odette! We are so pleased to hear that Gabriel provided excellent communication and organized your appointment so efficiently. We understand that keeping our neighbors in Orlando, Ocoee, and the surrounding Central Florida area fully informed is a crucial part of providing exceptional service. It is great to know Gabriel ensured you were comfortable and prepared throughout the process at Greenway Kia West! I will be sure to share your kind words with him and the rest of our team. We look forward to welcoming you back for your scheduled visit and any future automotive needs! Mark Foster Service Manager

Greenway Kia West responded

Thank you for the 4-star review, Sharon! We are so pleased to hear that your experience at Greenway Kia West was a positive one and, most importantly, that your vehicle is back on track and running well. Providing great customer service and reliable workmanship for our neighbors in Orlando, Ocoee, and the surrounding Central Florida area is our top priority. I will be sure to share your kind words with our service technicians and advisors! We look forward to welcoming you back for your next maintenance milestone to ensure your car stays in peak condition. Mark Foster Service Manager

Greenway Kia West responded

Thank you for the wonderful 5-star review, Brenda! We are so pleased to hear that Jesse provided such a friendly and professional experience during your visit to Greenway Kia West. It is a top priority for our team to be patient, accommodating, and understanding with all our neighbors in Orlando, Ocoee, and across Central Florida. We are glad to know that Jesse’s great customer service made a positive impact on your visit! I will be sure to share your kind words with him and the rest of our service team. We look forward to welcoming you back for your next maintenance milestone! Mark Foster Service Manager

Greenway Kia West responded

Thank you for the fantastic 5-star review! We are so pleased to hear that Jesse provided such a great experience and was able to solve your problem quickly at Greenway Kia West. It is a top priority for our team to provide fast, effective solutions for our neighbors in Orlando, Ocoee, and across Central Florida. Knowing that you "really recommend" Jesse to all your friends is the highest compliment we could receive! I will be sure to share your kind words and "the best" shout-out with Jesse and the rest of our service team. We look forward to welcoming you back for your next maintenance milestone! Mark Foster Service Manager

Greenway Kia West responded

Muchas gracias por su reseña de 5 estrellas, Ery! Nos alegra mucho saber que recibió un excelente servicio y un trato amable durante su visita a Greenway Kia West. Para nosotros es una prioridad brindar hospitalidad y eficiencia a todos nuestros vecinos de Orlando, Ocoee y áreas cercanas de Florida Central. Nos da mucho gusto que la entrega de su vehículo fuera rápida y de su total agrado. ¡Compartiré sus amables palabras con todo nuestro equipo de servicio! Esperamos verle de nuevo pronto para su próximo mantenimiento preventivo. Mark Foster Service Manager