Jerry Duran | Page 17

Only Great and honest people are at Covert Cadillac! I inherently do not like to go thru the normal 3 hour negoitiation period, I typically take the time in advance of buying a car to read the auto revie I inherently do not like to go thru the normal 3 hour negoitiation period, I typically take the time in advance of buying a car to read the auto reviews and possibly when traveling rent a particular auto, which I am in effect 'test driving'. This is helpful to me in that I become confident in my decision. Then when I am ready to buy, I then make a list of potential dealers and place them in order of probability based on their public reputations. I first went to my first choice Covert Cadillac, met with Christopher Tropiano, and 2 hours later walked out the owner. It was a very pleasant experience, with a good price for the car. The men at Covert were all helpful, attentive, kind and knowledgeable of their product. They were gracious and with none of the normal pressure. They presented the car, I made a counteroffer and they counter successfully. Very quick and simple. Closed on the car and picked it up 12 hours later. How can it get better? I don't think so. Covert is the best! More

Report | Print

Quick, efficient and professional! I walked into the dealership wanting to test drive a vehicle. I was ready for the usual sales talk, too many questions and the constant pressure to bu I walked into the dealership wanting to test drive a vehicle. I was ready for the usual sales talk, too many questions and the constant pressure to buy. But no, not today! Chris Tropiano was the most respectful, courteous and friendly sales consultant I have ever met. He schedule a test drive, informed me about the vehicle in detail and gave me a great deal on my vehicle. There was no pressure, everything went smooth I would highly recommend Chris to any one wanting to purchase their next vehicle. Jerry Duran was my finance manager, he was efficient, informative and very patient. He found me the best rate he could and I would gladly do business with him again. More

Report | Print

Repeat Customer and Will Continue to Be I can't say enough good things about my buying experience at Covert Cadillac due to Joe Joseph and Jerry Duran. I am a repeat customer due to my prev I can't say enough good things about my buying experience at Covert Cadillac due to Joe Joseph and Jerry Duran. I am a repeat customer due to my previous experience here and will continue to be as long as these guys are there. They don't try swindle you, they treat you with professionalism, and make what is generally a dreaded process seem very easy and pleasurable. Thank you Joe and Jerry for all your continued help and I will definitely be doing business with you again in the future. More

Report | Print

Awesome Experience! Cory Rutherford was our sales associate and we truly appreciate him going out of his way to work with us! He worked around our crazy work schedule and Cory Rutherford was our sales associate and we truly appreciate him going out of his way to work with us! He worked around our crazy work schedule and all of staff were friendly. We live an hour away from the dealership and they were awesome about helping us to find the right car and the perfect deal! I would definitely recommend this dealership! More

Report | Print

They put the serve back in service. Cory Rutherford was my salesman. He is exemplary of the service and ethics that is lacking in the typical used car experience. He is par excellence in Cory Rutherford was my salesman. He is exemplary of the service and ethics that is lacking in the typical used car experience. He is par excellence in his field. On the date of purchase, I knew that I had someone I could call and count on should any problems arise and the backing of a successful dealership that is willing and able to go the extra mile. They replaced the battery on my vehicle without want of compensation. There is a reason Covert has built a name for themselves in the Austin area. I will buy my next car here. My experience with Jerry Duran in the financing department was professional, thorough, and informative which are necessary when making important financial decisions. More

Report | Print

Easy, Fair, and Honest I walked into Covert Cadillac on a routine sales drop in. I was there to sell them my product. Joe Joseph greeted me, having no idea that I was actu I walked into Covert Cadillac on a routine sales drop in. I was there to sell them my product. Joe Joseph greeted me, having no idea that I was actually in the market for a new car. My luxury vehicle was 8 years old and I had been treated horribly at the local dealership when I shopped the prospect of upgrading and staying with the same make. Joe knew that I was there on business and took his time to get to know me and what I was trying to accomplish with the Covert Auto Group. As a salesman who is there to sell cars, his unselfish use of his time had me thinking that I would absolutely buy my car from him. As the conversation shifted to looking at new Cadillacs I found that there was a new ATS with a 2.0 Turbo engine that met my needs for practicality, performance, and great gas milage. I was treated beyond the expectations with respect and true concierge service from the test drive to the delivery. Covert has the Mom and Pop local business feel with all the extras you would expect from a luxury dealership. Everyone on the staff interacts like a family and they treat the customer as such as well. It's much more comfortable than the railroad approach so many dealerships take today. The best part was there was no haggling on price. They offered me a fair trade in value on the first proposal. I did not feel gouged on the sales price or the trade offer. They showed me right off the bat that they wanted and valued my busines. I am not one to write reviews, but this experience stood out as the most positive buying experience I have had in buying a car and I gladly recommend that anyone go see them when in market for a vehicle. Local and family run is always the way to go! More

Report | Print

Excellent Customer Service Many Thanks to Joe for helping us find the perfect 2013 GMC Yukon Denai that we were looking for; extremely friendly customer service, Joe and Jerry m Many Thanks to Joe for helping us find the perfect 2013 GMC Yukon Denai that we were looking for; extremely friendly customer service, Joe and Jerry made this transaction exactly what we wanted- Fast & Efficient! More

Report | Print

Regular customer now After buying a second vehicle from Covert, I can say that they are dedicated to trying to provide top-level service, and usually manage to. When there After buying a second vehicle from Covert, I can say that they are dedicated to trying to provide top-level service, and usually manage to. When there is a problem, they are uber-responsive and make sure you end up happy again. More

Report | Print

Went above and beyond to help Saw a great deal online, and they stayed extra late, help with my kids, and gave us extra special attention to ensure we were taken care of, even with Saw a great deal online, and they stayed extra late, help with my kids, and gave us extra special attention to ensure we were taken care of, even with our peculiar needs. I appreciate the care we were given, my wife and I both feel this was the best car buying experience we have ever had. More

Report | Print

Covert Cadillac Offers EXCEPTIONAL Customer Service I cannot say enough wonderful things about the staff at Covert Cadillac. They listened to what I wanted and put me in the car of my dreams for the pr I cannot say enough wonderful things about the staff at Covert Cadillac. They listened to what I wanted and put me in the car of my dreams for the price I could afford. There was no haggling which made all of this stress free. Anyone who has bought a new or used car knows how frustrating salesmen/women can be. The staff at Covert Cadillac were exceptional! I would like to personally thank the following: Edward Posadas, Mike Rodriguez, Johnny Baker and Jerry Duran. Seriously men, you made this such an easy process. I absolutley LOVE my new car!! Alicia Zuntag More

Report | Print