Jeremi Chapman
Jeremi Chapman at Crest Volvo Cars

Jeremi Chapman | Page 23

Volvo Certified Service Director

Crest Volvo Cars

6020 State Highway 121
Frisco, TX 75034

Contact Me
4.9
231 Reviews

Dealership Experience

9 yrs, 2 mos

Industry Experience

18 yrs, 4 mos

Languages Spoken

English English

4.9

231 Reviews

Write a Review

231 Reviews of Jeremi Chapman

March 03, 2019

Dealership Rating
Employee Rating

10000 miles maintenance The whole experience from booking the service on line and finishing the service is very good. I will definitely go to this place again for the service More

by Volvo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Bulkeley

February 16, 2019

Dealership Rating
Employee Rating

Above and Beyond Service! A BIG Thank You to Jeremi, Jordan and their staff at Crest Volvo Service Department! I had an issue with the “Scratch and Dent” coverage provider rec More

by JohnB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Douglas Aaron, Jeremy Hernandez

December 13, 2018

Dealership Rating
Employee Rating

Exceptional efficient service! Went in for annual maintenance- very detailed and thorough. Explained everything to me- was quick and efficient. Please to know my car is safe and rea More

by VolvoLady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lynn Ford

Dec 13, 2018

Crest Volvo Cars responded

We’re glad our service department provided you with a fast, friendly service experience. Thank you for choosing Crest Volvo as your dealership!

November 30, 2018

Dealership Rating
Employee Rating

LETS HOPE WE DONT HAVE THW SAME PROBLEM AGAIN! 2018 XC 90, 6 hours before I hit the rode for Thanksgiving the Suspension Failure indicator light came on! Not happy. Can I trust car!!! More

by Malone 1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Billy Delgado

Dec 03, 2018

Crest Volvo Cars responded

Malone, we would be happy to speak with you further about the 2018 XC90. Please reach out to Jeremi Chapman, Service Director, JChapman@vtaig.com at your earliest convenience.

Nov 30, 2018

Crest Volvo Cars responded

Good morning. I appreciate your online review and wanted to follow up to see if your vehicle is still experiencing any issues? I know how stressful it can be knowing that you are travelling a long distance. I hope you had a good Thanksgiving. Let me know if I can assist in any way. Duncan McPhail GM-Managing Partner Crest Volvo 972-963-9790

Nov 30, 2018

Malone 1 responded

Mr. McPhail thank you for responding to my review. My concern is I was told all this happen over a software update to the vehicle. My wife had to rent a car at 10:30 at night Thanksgiving eve. Imagine how hard it is to rent a car the night before Thanksgiving. So my main question is to you is how much of this rental car fee of $470 does Volvo want to take care of for my wife? Feel free to reach me at my personal email amalone929@hotmail.com. Looking forward to hearing from you. Anthony Malone

October 24, 2018

Dealership Rating
Employee Rating

Great Customer Service I was VERY pleased with Crest's customer service with the purchase of our vehicle. First, the car buying process was pretty painless and straightforwa More

by camp!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony Montelongo

Oct 26, 2018

Crest Volvo Cars responded

Thank you so much for your positive comments about Crest, and congratulations on your new car! We're glad to hear we delivered such a great experience.

October 12, 2018

Dealership Rating
Employee Rating

Crooks These people engage in deceptive trade practices. Currently being towed to Autobahn Volvo by Volvo Corporate for warranty work they were trying to mak More

by jwill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Duncan McPhail , Jordan Farmer

Oct 12, 2018

Crest Volvo Cars responded

Jennifer, I hope you are having a good morning. I wanted to follow up with you on your review of our dealership. I completely understand you being frustrated and upset with the issues regarding your vehicle. I would like to get some more information regarding the "deceptive trade practices" that you mentioned in your review. I also wanted to address what "threats" were made to you, if you could elaborate on that for me. I have no issue standing behind Crest and our employees. We are an excellent dealership and we are very customer focused. I realize that we will not be your Volvo dealership, but I also would like to get some more feedback on the items mentioned in your review. I hope Autobhan Volvo is able to take care of you. Be safe in this weather. Duncan McPhail GM-Managing Partner Crest Volvo 972-963-9790

Oct 12, 2018

jwill responded

It is a deceptive trade practice when a “Service Director” or Advisor communicates false information within a Volvo Case file. After entering this information, the Service Director contacts the customer and demands that they pay for a repair when Volvo had not made a determination as to the warranty. Basically, your service director engages in unethical practices when dealing with your consumers. He is dishonest, and frankly he lacks basic integrity. It is rather unfortunate that he decided to ostracize me instead of retaining me as a customer. Crest Volvo had a second opportunity to make an impression, and you all have failed miserably. By what I have gathered from your staff, it seems that working for him is demoralizing. I would consider him a bad apple on your tree.

October 10, 2018

Dealership Rating
Employee Rating

Excellent Service and Care Simply put, Crest Volvo and quite frankly all of the Crest dealerships are second to none. From the purchase to service they leave no stone unturned More

by Art Sellinger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Duncan McPhail

Oct 12, 2018

Crest Volvo Cars responded

Whether you visit for service or sales, our team works hard to help you find exactly what you need. Thank you for taking the time to leave a review for us, Art!

September 15, 2018

Dealership Rating
Employee Rating

Very satisfied customer I was very pleased with my new S60 purchase July 27, 2018! Crest Volvo staff were super nice, efficient, professional, and knowledgeable. I was given More

by C_Rod_Texas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Billy Delgado, Jeremy Hernandez

Sep 17, 2018

Crest Volvo Cars responded

Thank you for taking the time to share your experience with us! Your wonderful comments keep us motivated and working hard for all of our guests. We wish you many happy miles in your new S60!

September 05, 2018

Dealership Rating
Employee Rating

Great place to buy a car! Crest Volvo was a great place to buy a car Barry was a low pressure,just showed us the vehicles that we wanted, then brought the price down to where w More

by Darrell and Rita
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Barry Pinlac , Jeremy Hernandez

Sep 06, 2018

Crest Volvo Cars responded

We really appreciate your feedback! It is great to hear our staff took such great care of you! We hope to see you here again!

August 02, 2018

Dealership Rating
Employee Rating

Excellent Customer Service All repairs explained in detail including which items should be completed first. My Customer Service Advisor made sure all off my needs were address a More

by Marsha88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Billy Delgado

Aug 03, 2018

Crest Volvo Cars responded

We really appreciate your feedback! It is great to hear our staff took such great care of you! We hope to see you here again!

...
23

Dealership Inventory (455 Vehicles)

used 2024 Volvo XC60 car, priced at $37,999
2024 Volvo XC60
used
Bright Dusk Metallic exterior
Unknown
All-wheel Drive
new 2026 Volvo XC90 car, priced at $70,825
2026 Volvo XC90
new
Vapour Grey exterior
Automatic
All-wheel Drive
used 2023 Volvo XC60 car, priced at $39,000
2023 Volvo XC60
used
Silver Dawn Metallic exterior
Unknown
All-wheel Drive
used 2025 Volvo XC40 car, priced at $31,250
2025 Volvo XC40
used
Sage Green Metallic exterior
Automatic
All-wheel Drive
new 2026 Volvo XC60 car, priced at $70,045
2026 Volvo XC60
new
Denim Blue exterior
Automatic
All-wheel Drive
new 2026 Volvo XC90 Plug-In Hybrid car, priced at $80,995
2026 Volvo XC90 Plug-In Hybrid
new
Vapour Grey exterior
Automatic
All-wheel Drive